Radley Acura

Radley Acura has gone well beyond what one would ever expect. I own a 2004 TSX which developed a paint problem...it faded. With Radley Acura's help, and superb service, I was able to have the car rep expect. I own a 2004 TSX which developed a paint problem...it faded. With Radley Acura's help, and superb service, I was able to have the car repainted to original specifications by Acura USA at no cost, even though the car has 80,000 miles on the odometer and is going to be eight years old this summer. Brian Groleau, my service advisor, was able to put me in touch with the right people, provide a loaner for the month that it took to do the work, and recommend other actions that have made the car like new. Bravo! More

My daughter and I have our acuras serviced with Radley Fairfax. I have always been paranoid that a service writer would take advantage of me since I am not as car savvy as the writers. Our writer, Brian G Fairfax. I have always been paranoid that a service writer would take advantage of me since I am not as car savvy as the writers. Our writer, Brian GRoleau, has engendered so much confidence in me that I am highly confident that my cars are serviced as cost effectively and efficiently as possible. He has assisted us during emergencies as well as routine service. The peace of mind that I get from dealing with a competent service writer can not be measured in dollars. I only hope he stays with Radley Acura for a very long time. OUr cars are maintained perfectly, and as long as we stay out of fender benders and potholes, our cars will remain with excellent maintenance and service. More

The only reason I go to Radley Acura -- although another Acura dealer is closer -- is Carolyn Mason's exemplary professionalism and courtesy. Maintaining an Acura MDX is never cheap but she spells out exact Acura dealer is closer -- is Carolyn Mason's exemplary professionalism and courtesy. Maintaining an Acura MDX is never cheap but she spells out exactly what work's being done on your vehicle and why. The dealership is very, very busy but Carolyn usually takes the time to answer my questions and concerns. I would go as far as to say that if she joins another dealership, I would take my business there. More

I bought my pre-owned TL 3.2S a year ago from Radley where it was also sold new. I was blessed to have Carolyn Mason as my service agent when I brought my TL in for routine maintenance. This lady is where it was also sold new. I was blessed to have Carolyn Mason as my service agent when I brought my TL in for routine maintenance. This lady is thorough, professional, and trustworthy (really). The results speak for themselves. I have a car approaching 10-years that runs like new. Frankly, I won't let anyone else manage my car's maintenance - hope she never moves. More

The knowledge and professionalism of my service advisor, Carolyn Mason is the reason I continue to have my vehicle serviced at Radley Acura. I've had my vehicle serviced here for more than 5 years and neve Carolyn Mason is the reason I continue to have my vehicle serviced at Radley Acura. I've had my vehicle serviced here for more than 5 years and never once have I left the service department without knowing exactly what service was being performed and how much the service was going to cost me in advance. Considering my past experiences I have with other dealership, Radley Acura and Carolyn Mason are a breath of fresh air. More

I'm an Acura TL owner and Carolyn has been my service advisor for a number of years. She is very knowledgeable, works very efficiently, and gets me in and out of the shop in a very timely fashion which advisor for a number of years. She is very knowledgeable, works very efficiently, and gets me in and out of the shop in a very timely fashion which is important since I'm always working. She is just as polite as she is professional which makes going in for service an experience far better than the chore it normally is with other shops. More

The service experience at Radley Acura is very good. My Service Advisor's is Carolyn. She is very respectful, knowledgeable and friendly. The reason why i take my car to Radley Acura for Service is becaus Service Advisor's is Carolyn. She is very respectful, knowledgeable and friendly. The reason why i take my car to Radley Acura for Service is because of the fact that all service problems are resolved the first; and I donot have to return to the dealership for the same problem twice;the team of techinicians are well trained certified Honda Technicians;they walk you to your care and follow up with a call after you leave the dealership. More

First of all, I will say that Carolyn Mason has potentially better customer service skills than anyone I've interacted with in recent memory. Two years ago, I nearly walked out of the dealership ov potentially better customer service skills than anyone I've interacted with in recent memory. Two years ago, I nearly walked out of the dealership over a mis-scheduled appointment but Carolyn ran out after me and caught me before I drove off. She apologized and has, since then, gone WAY over and beyond. She is honest in assessing what needs to be done (what auto service employee is frank enough to tell you what you DON'T need to spend money on?), always helpful in arranging for a loaner vehicle (with enough head's up, of course), and willing to make the sort of small gestures (not charging the hourly service fee, for instance, to replace a light bulb in the console) that don't cost the dealership much, if any, money and go a LONG, LONG way towards building customer and brand loyalty. My wife and I may actually in the market for another car soon and have both agreed that, largely as a result of Carolyn, we are more than likely going to be another Acura. I hope she is recognized by Acura for her work! More

I am the owner of two Acura vehicles (2008 TL Type S and a 2010 MDX). I love both and take them both for service to Radley Acura, specifically with their Service Representative Brian Groleau. There are tw a 2010 MDX). I love both and take them both for service to Radley Acura, specifically with their Service Representative Brian Groleau. There are two other Acura Dealers that are much closer to my home (and much more convenient...one being one block from my wife's work), but I only take my cars to Radley Acura because of Brian. Brian Groleau is very friendly and very professional. He always does what is right, not what makes more money for Radley Acura. There were two difficult (intermittent) problems that I had with my TL that he took the time to personally attempt to help the mechanics diagnose. He called me daily with updates on what they were trying to do to resolve the problem and he always provides me a loaner vehicle that is waiting for me on my arrival. Brian takes the time to know his customers....he knows you as soon as you walk in the door and he greets you by name and a warm handshake. He knows why you are bringing the car in for service (from when you made the service appointment) and the paperwork is ready to go. The whole drop off experience (and pick up) are very smooth and efficient. As I said, there are other places that I can take my Acuras for service, but I would highly recommend Brian Grouleau. If Brian happens to transfer dealerships, then I would follow him if it were within a reasonable distance. With cars having such high technology, the ability for the average person to diagnose a problem is severely limited, so trusting your service representative is absolutely critical. Brian Groleau is the best Service Rep I have ever worked with. More

Carolyn Mason is an exceptional service rep with superior communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "ab communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "above and beyond" and is an asset to the Radley organization. More