Radley Acura

I purchased my car at Radley 11 years ago, brand new. Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate informatio Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate information when advising me about what maintenance to perform, etc. My transmission has gone out twice, and each time she handled my frantic call with calmness and reassurance. She goes out of her way to make sure I understand what work is being performed and always addresses my concerns with knowledgeable answers. She is a true asset to your organization. In a day and age where customer service seems to be waning at other establishments Carolyn is a shining star and I would not hesitate to refer a friend to Radley. Of course I would tell them to ask for Carolyn! More

I own two Acura's - and TSX and an RDX. I have owned the TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service r TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service representative. She is consumate professional - she understands and can explain any issues that arise with my cars, responds quickly to any phone messages I leave, makes sure the work is completed on time and assures a good price for the car service. She is a true credit to Radley and Acura. More

Carolyn Mason has been our service advisor for years and has always been very professional, friendly and knowledgeable. She makes my service visit a great experience while I wait.Carolyn never fails to hA has always been very professional, friendly and knowledgeable. She makes my service visit a great experience while I wait.Carolyn never fails to hAve my car completely checked out with every detail of my visit covered and delivers to me a well serviced clean car. I would recommend her to everyone I know that has an Acura. She is terrific. More

Carolyn Mason is the best Service Assistant Manager! She is very professional, wonderful personaility, and knowledgeable! Carolyn sets up my service quickly, always reminds me when my appointment is, and is is very professional, wonderful personaility, and knowledgeable! Carolyn sets up my service quickly, always reminds me when my appointment is, and is very thorough going over the service. The cost is good for the service is good as well. You are very lucky to have Carolyn Mason working for you, she is a very valuable employee!! Thank you Carolyn!! Allison Uhlir, Happy Customer More

My service Manager - Carolyn - has always taken care of my car for over 3 years. She is the best, very professional and always, always has my car looking better than it did when it arrived. I highly reco my car for over 3 years. She is the best, very professional and always, always has my car looking better than it did when it arrived. I highly recommend Carolyn!! Case in point - I had about 5 serious problems with my car during my last service. I could not afford to fix all of them at once (over $2000), so I asked Carolyn to break them down and tell me which ones were safety concern and which ones I could put off until next service. She prioritized them for me and I took her recommendation and had the serious ones fixed. I will take care of the other issues during my next service. That is what I want from a Service manager. Honesty and integrity...it's not about the money, but about service to the customer and our safety. More

CAROLYN MASON IS THE BEST SERVICE ADVISOR AT RADLEY ACURA. SHE'S ALWAYS AVAILABLE WHEN I NEED HER. MY CAR IS ALMOST 10 YEARS OLD AND I BELIEVE MY CAR WOULDN'T BE IN THE GOOD SHAPE IT'S IN IF IT WEREN' ACURA. SHE'S ALWAYS AVAILABLE WHEN I NEED HER. MY CAR IS ALMOST 10 YEARS OLD AND I BELIEVE MY CAR WOULDN'T BE IN THE GOOD SHAPE IT'S IN IF IT WEREN'T FOR YTHE SKILLS AND KNOWLEDGE THAT CAROLYN OFFERED. SHE'S A VERY FRIENDLY, POSITIVE, INTELLIGENT AND PROFESSIONAL WORKER. I WOULD RECOMMEND HER ANY DAY. More

I would like to thank Radley Acura and specifically my service advisor, Carolyn Mason, for the SUPERIOR service that I recently received. Although Ms. Mason continually delivers excellent service and alw service advisor, Carolyn Mason, for the SUPERIOR service that I recently received. Although Ms. Mason continually delivers excellent service and always chooses to only work with HONEST technicians, she went above and beyond during a recent visit. My Acura MDX was leaking fluid and having some other inconsistent issues that the technician, Pat Sisouvong, ultimately diagnosed as a malfunctioning transmission. Ms. Mason not only took the time to explain the diagnosis in terms that I could understand, but also went above and beyond by working with the warranty company to replace the transmission. This was no easy task since my warranty was due to expire 100 miles from the time this incident occurred. Ms. Mason not only worked with the warranty company to replace the malfunctioning transmission, but she also obtained an extended warranty on the replacement. This was also no easy task because while the warranty company offered to replace the transmission, they only wanted to cover it under the original warranty, which as I previously stated, expired in 100 miles. Ms. Mason successfully worked with the warranty staff to obtain an extended warranty on the replacement transmission. She was also able to provide me with a new luxurious Acura MDX loaner vehicle while mine was being repaired…I loved it so much that I’m seriously considering purchasing another MDX and giving my old one to my husband. More

Carolyn Mason is an exceptional service rep with superior communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "ab communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "above and beyond" and is an asset to the Radley organization. More

Carolyn Mason and the entire Radley Acura Service Organization provide incredible, unequaled service in every way possible. Beyond the exceptional and competent service that you should expect, I'm a Organization provide incredible, unequaled service in every way possible. Beyond the exceptional and competent service that you should expect, I'm always amazed at the level of interest, desire, and effort to meet my service needs and expectations. Carolyn has always made me feel like I'm her only customer and invests an extraordinary amount of time and effort to accommodate my hectic and constantly changing schedule. I always have the confidence that I've gotten the right services for the best price and often feel like I've gotten far more than I've paid for. Things are serviced and fixed right the first time. While the entire service department is professional and competent, Carolyn is by far the best. She takes a personal interest in her customer's satisfaction; so much so, that she's come in early, stayed late, and on at least one occasion come in on her day off. Fantastic service, enthusiasm, and professionalism with everything she does! More

Carolyn Mason is OUTSTANDING. She goes out of her way to explain things to me and make sure I am confortable with my repairs. I refuse to go to any other dealer or work with anybody else. Really. I recom explain things to me and make sure I am confortable with my repairs. I refuse to go to any other dealer or work with anybody else. Really. I recommend friends and family to Carolyn for Acura repairs. Nicky since 2005 More