Radley Acura

I took my 97 Acura Integra into the service bay on Saturday afternoon, without an appointment, to check on feasibility of getting my driver-side headlight replaced (low beam was out). Brian got up fr Saturday afternoon, without an appointment, to check on feasibility of getting my driver-side headlight replaced (low beam was out). Brian got up from his desk and walked out to the car saying that he would take a look at it and might be able to fix it right there. He popped the hood....and said he could fix. He took out the burnt out bulb and went with me to the Parts window and asked them to get a replacement. I was skeptical whether they would have the piece in stock for a 14 year old car....but sure enough...they did. Brian took the part and installed. Total cost $15. Total time...less than 15 minutes. All the while, Brian was very pleasant and professional. A very pleasant suprise and experience. More

Overall, great customer service. Smooth delivery Overall, great customer service. Smooth delivery process, relatively easy negotiation process. I worked with Alladin, Tim, and Steve, and jointl Overall, great customer service. Smooth delivery process, relatively easy negotiation process. I worked with Alladin, Tim, and Steve, and jointly the team worked well to get me a good deal. I would recommend this dealership. Unlike some other dealerships, they are willing to work with you over the phone and not insist that you come in first. More

It was time to buy a car again. I was not looking forward to the experience that I had when I bought my last one. I did research on line and decided on an Acura this time after reading about the safety ratin to the experience that I had when I bought my last one. I did research on line and decided on an Acura this time after reading about the safety ratings. I decided to get offers from two N. Va. Acura dealers. I got the typical "run around" from my local dealer in Chantilly and decided to give Radley in Falls Chuch a call. I spoke with Mohammad and he was respectful and to the point on the phone. I agreed to come in and give him a chance. He greeted me pleasantly, discussed what I needed, showed me some cars and gave me a price that was fair. I had done some price research prior to coming in. We made the deal, arranged payment and while I was doing paperwork he got the car prepared. This all happened with enough time for me not to miss one second of the super bowl. (Go Steelrs:) ) I would HIGHLY recommend this dealer, and in particular, Mohammad Khan. More

My experience was a very pleasant one. Brian G. was very courteous and helpful. He reviewed all of the required and optional services that were available, answered my questions directly, and implemented my courteous and helpful. He reviewed all of the required and optional services that were available, answered my questions directly, and implemented my decisions. My car was delivered on time at the quoted price. More

Purchased my TSX here and it was a good experience. My original service guy David R. was awesome. Brian was my service rep on 4/22/11 and he was also very professional: friendly, knowledgeable, and accomm original service guy David R. was awesome. Brian was my service rep on 4/22/11 and he was also very professional: friendly, knowledgeable, and accommodating. Was honest about not recommending service that wasn't immediatley necessary. More

The best dealership we've ever been to! 100% Satisfaction! Highly recommended! Reasonable Prices. Smooth transactions. A++++++ My advice: Do your homework before you visit any dealership!!! Satisfaction! Highly recommended! Reasonable Prices. Smooth transactions. A++++++ My advice: Do your homework before you visit any dealership!!! Bought a new 2011 MDX with Tech/Entertainment + other options. More

After an awful purchase experience two years ago, I've been thrilled with their service department. Brian Groleau was a huge help and very accommodating. He gave me recommendations, an idea of what was to been thrilled with their service department. Brian Groleau was a huge help and very accommodating. He gave me recommendations, an idea of what was to come for the next 12-18 months for my vehicle, and all around great customer service. I've had consistent results from previous customer service reps in past visits as well. I'd recommend this dealer to anyone based on their service department alone. More

Had roof rails, cross bars, and running boards installed on my 2008 Acura MDX and also purchased a tri-fold cargo tray. Brian Groleau was responsive and quoted a fair price. He and the other employees I me on my 2008 Acura MDX and also purchased a tri-fold cargo tray. Brian Groleau was responsive and quoted a fair price. He and the other employees I met were a a pleasure to deal with. Highly recommend the dealership. More

Over a period of 10 years we bought three slightly-used Acuras from Lincoln Tucker at Radley Acura. We liked working with Lincoln. He was knowledgeable and always very low key, never exerting any pressur Acuras from Lincoln Tucker at Radley Acura. We liked working with Lincoln. He was knowledgeable and always very low key, never exerting any pressure. The next time we want another Acura we'll hope that Lincoln Tucker is still at Radley. For service, Assistant Service Manager Jeremy Logsdon is your man. I dealt with Jeremy for at least five years and learned to trust him and rely on his advice. When things needed to be done he explained why, and in terms I could understand. He alerted me to future coming needs without ever pressuring me to take care of it on the current visit. As best I can recall, in ten years of relying on Radley for service only once did I have to go back a second time for the same problem, and that was before Jeremy was there. I never experienced any surprises when it came to paying the bill--no unrequested services peformed without asking me, no unexpected hidden charges, and service was always completed by the time promised. If there were any specials or savings to be had, Jeremy always saw that I got them. Radley is one of the few dealerships where I felt I could always go in without having my guard up first. Acura service is never cheap but I never felt like Radley was trying to take advantage of me. Because of design changes in the Acura line we've now switched to another make of car, but giving up Radley service was one of the difficult choices I had to make in doing this transaction. If I have another Acura in the future I'll certainly return to Radley for service, and will hope that Jeremy Logsdon is still there. More

I just wanted to take a minute to comment on the exceptional service experience that I have every time I come in to Radley Acura in Falls Church. I’ve been bringing my 2002 MDX here since the fall o exceptional service experience that I have every time I come in to Radley Acura in Falls Church. I’ve been bringing my 2002 MDX here since the fall of ‘02 and couldn’t be any happier with my service. First was Sargio DesDunes—who was absolutely top-notch—and for the past 3 ½ years, Jeremy Logsdon has been my service consultant. Whenever I am due for maintenance or need a repair, he takes the best care of me and my MDX. He provides detailed answers to my questions, and offers knowledgeable advice on recommended maintenance, esp. as my vehicle ages. I have even called Jeremy while travelling, out of state, for assistance, and he always takes the time to answer my questions and help me out. He’s more like a friend than a service advisor. If I need a loaner, he makes it happen. If I chose to wait, he keeps me informed. If he can apply a discount, he does. I feel I am treated well and fairly by Jeremy and his team. This outstanding level of service is why customers return to a dealership. And, I suspect, while I’ll chose to buy another Acura (over a comparable Japanese luxury vehicle) when the time comes to replace mine. I don’t know how he maintains the hours he works, or keeps the smile on his face, but I’m glad he does! More