Radley Acura

Radley Acura is customer satisfaction focused. I brought two vehicles in for scheduled maintenance. The service writer thoroughly explained everything that would be done during the service each time and pr two vehicles in for scheduled maintenance. The service writer thoroughly explained everything that would be done during the service each time and provided the pricing so there were no surprises. When I explained to the service writer that I had appointments, the service arranged for me to have a loaner vehicle free of charge. A few days after each service the service writer followed up to make sure the vehicle was not experiencing any problems, and I was satisfied with my experience. More

I scheduled an appointment for service because my heated seats wouldn't turn off. I was told that i could drop the car off at 730 and pick up a rental car. I arrive at 715 and was told that i couldn't get a seats wouldn't turn off. I was told that i could drop the car off at 730 and pick up a rental car. I arrive at 715 and was told that i couldn't get a rental car unless they couldn't fix the problem in 2 1/2 hours. I decide to take a seat and wait anyways due to it being 90 degrees everyday and i want this fixed. Less then a minute later Sherman calls me out to the car and says that my seat is not hot. He tells me the light for the heated seat is not on so the heater is not on. He says he can have the techs look at it but they will tell me the same thing. I told him when its 90 outside i have to drive with my ac on blast and when i get home my butt and back are burning and tingling. He then tells me i have a black car with black leather... like i don't know that black gets hot and can't tell the difference between then sun and a heated seat. He then asks me to drive the car around the block and make the seat "hot" or that a tech might want to ride with me to see if it gets hot. At this point i was fed up with his attitude and disrespect towards me and I told him i will take it somewhere else to be looked at. I drove 1 hour back to my house(with my back and butt still burning) to make an appointment with Rosenthal Acura. If you walk in and sees Sherman at the first desk i suggest taking a few more steps to speak with another service adviser. I will not be doing anymore business of any kind(even my free oil changes) with Radley Acura and will do my best to let everyone know about the terrible customer service i had experienced. More

This is a great dealership because of my past experiences with the services manager Jorge. However this time around I had to deal with some guy named Vic who I couldnt believe was actually employed by this g with the services manager Jorge. However this time around I had to deal with some guy named Vic who I couldnt believe was actually employed by this great dealership. I just purchased a new Acura after trading in my old one, all done from another location, wanting to get maintenance and make sure my new purchase was done right. Got no reaction, just a stare from Vic as I was walking towards him for assistance. Got no greeting from him, just forced to talk, very unwelcoming. Completely unwilling to assist me, all he said is "if there is no problem with the car, why do you want to have it checked." At that point I simply picked up his business card and left. As a manager of a large business, I understand the importance of great customer service, and Vic will be used as an example of what not to do when I train my staff. Get rid of this guy. More

I'm told and aware what needs to get done. I don't get pushed into something I don't want done to my car. I'm treated with respect. pushed into something I don't want done to my car. I'm treated with respect. More

Although I've taken my Acura MDX to Radley before for service, this was the first time Brian was my service consultant. He was excellent in every regard from keeping me informed of when my car would be r service, this was the first time Brian was my service consultant. He was excellent in every regard from keeping me informed of when my car would be ready to getting a loaner car with ease to pleasantly answering all my questions about specific details. Since we are moving overseas for 3 years where there are no Acuras(!), we needed to have everything be in tip-top shape, especially since the warranty period is also almost over. That said, the price was a little hefty due to all the necessary maintenance the car needed to have done (which is why I had to rate that category a 4), but Brian did his best to calculate all the discounts for which we qualified. Had he not done that, it would have cost much more! More

I have continously received exceptional service from Mr. Brian Groleau. He always makes me feel good about bringing my car in for service. I know that I can trust his advice and count on him to go above a Brian Groleau. He always makes me feel good about bringing my car in for service. I know that I can trust his advice and count on him to go above and beyond to exceed my expectations. Thanks to Brian and the other great staff at Radley Acura I will continue to own only Acura vehicles. More

I had to check "3 (OK)" for the price because I wound up having the timing belt replaced and that always hurts. It wasn't Brian Groleau's fault that the price hurts, of course, but I wanted to give wound up having the timing belt replaced and that always hurts. It wasn't Brian Groleau's fault that the price hurts, of course, but I wanted to give an honest answer! In fact I greatly appreciated his assistance. I took my Acura TL to Radley Acura for routine servicing and the day before the service the check engine light came on, so I asked him to investigate that as well. The technician discovered the cause and found two other problems. Before raising them with me, Mr. Groleau had already contacted my extended warranty provider and verified that most of the work needed (aside from the routine servicing and the timing belt, as those are wear items) would be covered by the warranty. He immediately arranged for a loaner car and called me promptly the next day when the work was done. I've dealt with Mr. Groleau before but never for a situation where several "serious" repairs were needed. I very much appreciate his professionalism and his candor in explaining exactly what was wrong with the car; I also appreciate his frank discussion of the advantages versus disadvantages of servicing the timing belt at this time (one of the warranty repairs involved replacement of the water pump, so I knew--and he confirmed--that it would be cheaper for me to do the timing belt now than to take everything apart again in the future). More

I've been dealing with Brian for the last few years and it's always 100% customer seervice. I always leave satisified with the results and the quality of work. Brian always makes sure there is a loaner car it's always 100% customer seervice. I always leave satisified with the results and the quality of work. Brian always makes sure there is a loaner car avalible and gets my car back to me in a timely fashion. More

Brian, provided early and often feedback while my TSX was being repaired and what needed to be done and weather it was covered under warranty or not. Also supported me on an extended alignment warranty to k being repaired and what needed to be done and weather it was covered under warranty or not. Also supported me on an extended alignment warranty to keep in line with the lease I have. I would fully recommend the sales and service at Radley. Brian and Victor were just great yesterday and will drive the extra distance to get my car serviced by Radley versus a closer dealership. Thanks, Scott More

I actually had a bad experience my first time through service. I got a flat tire and had to jump through hoops to get my maintenance plan to go in effect. But through this opportunity, Carolyn Mason, n service. I got a flat tire and had to jump through hoops to get my maintenance plan to go in effect. But through this opportunity, Carolyn Mason, not my first service writer, took on to help me with my vehicle. She has been nothing more than perfect in helping me with maintenance and taking care of the car in general. I really feel she cares for her customers which in turns reflects the dealership for hiring someone like her. More