Radley Acura

Every time I call to get an appointment, I can get one on the same day if I want it. When I enter the Service area, I'm always greeted warmly and professionally and Brian always knows who I am and why I'm th the same day if I want it. When I enter the Service area, I'm always greeted warmly and professionally and Brian always knows who I am and why I'm there. The work done on my car is always done well and in a timely manner - always ready on the same day. More

Vic has been wonderful. He could always be reached-by phone, email or text. He was prompt in getting me answers to my questions, recognized me when I entered the dealership and remembered my name. I t phone, email or text. He was prompt in getting me answers to my questions, recognized me when I entered the dealership and remembered my name. I trust him and that is most important. More

In the middle of my roadtrip from Tampa to Buffalo, in one of the rest areas close to Florence, SC on I-95 my steering wheel was hard to turn, realized that the power steering reservoir was empty due to a one of the rest areas close to Florence, SC on I-95 my steering wheel was hard to turn, realized that the power steering reservoir was empty due to a leak in my new Acura MDX 2011( ~7000 miles). Filled it up with power steering fluid and drove to an Acura dealer nearby, who could not diagnose/fix the problem since he did not have a technician on Saturday. Drove to Radley Acura, Falls Church, VA (since they are open on Sundays) and they diagnosed that the leak was from the POWER STEERING RACK. The dealer replaced the rack and it has not leaked ever since. I specially thank Mr. Vic Dunbar, my savior, for his excellence in helping to resolve the issue in a timely fashion and updating the progress frequently before and during the repair process. He also was kind enough to call us more than couple of times to check out if we had any problems since the vehicle was repaired. More

I have purchased many cars and Acura has the best service I have purchased many cars and Acura has the best service by far. My service advisor is Sherman and he has been great. Radley seems to really care a I have purchased many cars and Acura has the best service by far. My service advisor is Sherman and he has been great. Radley seems to really care about their customers. The service area is clean and is comfortable. I also think the loaner car program is a great perk. I have never had a dealership to this and I think they all should. Keep up the good work. More

Brian Groleau sets the bar for providing top-notch auto service. His knowledge, customer-relations, and dedication have shown through each time I have come into Radley Acura for service. Whether it be a service. His knowledge, customer-relations, and dedication have shown through each time I have come into Radley Acura for service. Whether it be a routine maintenance visit or bodywork, he's made all of my car services seamless. Hands down the best service team I've worked with, and Brian is the lead player. More

Sherman was amazingly helpful as always. I mentioned to Sherman my feelings about purchasing a new vehicle coming up soon. I truly dislike the Acura cars MDX - too big for me RDX - 4 cylindar(not a fa Sherman my feelings about purchasing a new vehicle coming up soon. I truly dislike the Acura cars MDX - too big for me RDX - 4 cylindar(not a fan) ZDX - I can't fit in this SUV..way too small TL - the look is still just average and the turning radius is absolutely horrible... Most likely I'll leave Acura for this reason for either BMW, Audi, Infiniti... the only reason why I'll look at Acura is due to Sherman and the service team. They're amazing. I won't know if it's worth buying a car that's average on looks until the purchase time. Thanks again Service Team!! More

I am taking the pains to allocate part of my busy schedule to make sure that Radlley know that it has an asset in the outstanding services Sherman always gives.Because of him, I bring my Honda pilot schedule to make sure that Radlley know that it has an asset in the outstanding services Sherman always gives.Because of him, I bring my Honda pilot services to you . Bought new Tl from you because of his recommendation. Hat is off to you and him in particular. More

Brian is friendly, attentive, and thorough. Making sure that I was informed as to status of my repair. When I asked some questions about how the car determines maintenance interval, he did a great job of e that I was informed as to status of my repair. When I asked some questions about how the car determines maintenance interval, he did a great job of explaining how its done. Great Job. More

Brought my car into have maintenance and service light checked. Vic was nice and courtious with a friendly greeting. I explained to him my concerns, he was receptive and gave me an accurate timeline and checked. Vic was nice and courtious with a friendly greeting. I explained to him my concerns, he was receptive and gave me an accurate timeline and description of how the process will go. Vic was very responsive, and stayed in great communication throughout the process. I have always been skeptical of getting service work done on my car, but Vic gained our trust throughout the whole process. More

I have owned many cars and have had even more serviced. Radley Acura, and Brian Groleau in particular, set the bar for customer service. Outstanding dealership and service department. Radley Acura, and Brian Groleau in particular, set the bar for customer service. Outstanding dealership and service department. More