Radley Acura

I rate Radley Acura Service Advisor Carolyn Mason outstanding. She is an expert in explaining the service I need in terms I can understand. While I know that I am not her only customer, but when I outstanding. She is an expert in explaining the service I need in terms I can understand. While I know that I am not her only customer, but when I am there for service she treats me as I am her only customer. She is very proffessional and caring and is always available for me whenever I contact the service department. She is one of the reasons I have been a long time Acura owner. Thanks for the great service she provides. More

My service consultant Brian Groleau exceeded my expectations. He was very approachable and very willing to take time out of his day to thoroughly explain what repairs my vehicle needed. I greatly a expectations. He was very approachable and very willing to take time out of his day to thoroughly explain what repairs my vehicle needed. I greatly appreciated his sincerity and concern for me. With Brian at Radley Acura, I will not go anywhere else. I definitely recommend going to Radley Acura and working with Brian Groleau. More

RADLEY ACURA IS JUST THE BEST, SERVICE HAS ALWAYS RADLEY ACURA IS JUST THE BEST, SERVICE HAS ALWAYS BEEN EXCELLENT. DEALERSHIP IS VERY CLEAN. AS FOR SERVICE ADVISERS THEY DON'T COME AN RADLEY ACURA IS JUST THE BEST, SERVICE HAS ALWAYS BEEN EXCELLENT. DEALERSHIP IS VERY CLEAN. AS FOR SERVICE ADVISERS THEY DON'T COME ANY BETTER THAN MS. MASON RADLEY GOT MY VOTE........ More

People are quick to complain about someone or something. However, if they have a pleasant experience rarely do they take the time to send a note of thanks commending the customaer service they received and However, if they have a pleasant experience rarely do they take the time to send a note of thanks commending the customaer service they received and work well done. This is a note of commendation. I have owned variouse makes of cars, but I have never received such GREAT customer service as I have from BRIAN GROLEAU. I have come in to have my vehicle serviced not being in the best of moods. Brian consistently and always conducts himself in the most professional and friendly manner which makes me feel the dealership truely cares about me and making sure my vehicle is well taken care of. I would like to express my graditude for you having someone who represents your dealership so well. He is truely an asset to your company. More

Advisor Sherman Hashi is the reason my 2005 RL has exceeded 100,000 miles and is in mint condition. He is highly professional, knowledgeable, courteous and trustworthy. I can always count on his hones exceeded 100,000 miles and is in mint condition. He is highly professional, knowledgeable, courteous and trustworthy. I can always count on his honesty when recommending any service or repair. He is clear and considerate when providing feedback concerning repair and pricing and will apply any available discount to help reduce cost. Sherman Hashi is much more than a proficient service advisor, he is a good friend who believes in the value of customer satisfaction and quality service. He is definitely an asset to the Radley Acura Service Department. More

I brought my Acura TL in Oct 2005 from Radley and I continue to come back for maintenance service. My car is definitely in tip-top condition as a result of Radley's outstanding service. The excellent continue to come back for maintenance service. My car is definitely in tip-top condition as a result of Radley's outstanding service. The excellent customer service received from Sherman Hashi has always been above and beyond my expectations, that's what keep me coming back to Radley -- Thank you "My Friend"! I highly recommend Radley Acura to any one in need of a new Acura, use Acura or for service maintenance! They are truly 5-STAR and CARE in all that they do!! More

I have had to come back to Radley three times in less then 6 months for major service issues due to a car I was sold from a shotty dealership in Baltimore. First time I broke down I was in Va., so clearl then 6 months for major service issues due to a car I was sold from a shotty dealership in Baltimore. First time I broke down I was in Va., so clearly this is where I went. Every issue since then I have chosen to come back there, regardless of distance, because of the service I was given. There isn't an Acura dealership in my area that can compare. I am counting the days until I can trade this vehicle in so I can buy from Radley. I will remain loyal, they have gone above and beyond. More

Carolyn gives great customer service. This is a big change for me since selling my B*M*W. Its a wonderful fealing to have someone generally care about your vehicle. change for me since selling my B*M*W. Its a wonderful fealing to have someone generally care about your vehicle. More

It was time for my oil change and routine service. As usual, Carolyn Mason had taken notes from my initial contact with her for this service and reminded me of a couple of little things I also wanted tak usual, Carolyn Mason had taken notes from my initial contact with her for this service and reminded me of a couple of little things I also wanted taken care of, things that I had temporarily forgotten about by the time I arrived for the appointment. Carolyn always goes the extra mile to be sure that I am well taken care of, that I feel special, and that she is looking out for me. For that matter, from the moment I arrive at this dealership, I am greeted with a warm, friendly smile by all those working with me, and treated with respect, all the way through until I am walked out to my car at the end of the service after returning the loaner car. This kind of service and treatment does not happen by accident. It takes a conscious decision from top management, and it is appreciated. More

Carolyn and Pat at Radley provide WORLD CLASS AND OUTSTANDING SERVICE. My car is 14 years old and in mint condition as to maintenance and repair thanks Carolyn and Pat. I will never go anywhere els OUTSTANDING SERVICE. My car is 14 years old and in mint condition as to maintenance and repair thanks Carolyn and Pat. I will never go anywhere else unless Carolyn and Pat switch dealers as I will go with them as they smart and professional. THey should open their own business as they are savvy enough and have a loyal customer base. More