Radley Acura

Wow! This is an interesting case study in great intentions, but frustrating execution. I bought a new RDX at Radley in Jan. 2013. The level of service provided by the sales department was solid. Th intentions, but frustrating execution. I bought a new RDX at Radley in Jan. 2013. The level of service provided by the sales department was solid. The salesman knew the product and was reasonably responsive. The finance guy was straightforward and efficient and the car was delivered in good condition. Now, comes the bad news. We were told to expect a customer service survey and then we were basically told we should give them all 10s on their ratings as it meant "money in their pocket." That comment took what was a good experience and soured it. It has happened three additional times in the service department ... each time we've taken the car in. The service experience was good overall. They were efficient and fast, just a bit overpriced. But again, they staff all but badgered me for "10" ratings on their darn survey. This approach is annoying and unprofessional. Clearly in their quest to get strong scores on their surveys, they actually take a good experience and make it a bad one. What a shame! Company leadership should reconsider their misguided approach to trying to rig the survey results. Truth is they'd probably get good ratings if they just asked people to complete the survey. The pressure for perfect 10s made me want intentionally rate the experience poorly. Instead, I simply chose to ignore the survey calls (after I did the first one). I shared this opinion with the dealership the first time I responded to their survey. Clearly it didn't do any good as I was harassed to provide 10s on the survey again just last week. That's why I've decided to share my experience is this more public forum. My only other complaint is with the maintenance package they sold us for $1,100. While the finance guy told us it covered all routine maintenance, he failed to tell us how that was defined which is by the service messages on the car ... which seem to prescribe bare minimum levels of service (i.e. first oil change at 7,000 miles). I feel ripped off and won't make that mistake again. Come on Radley. Get it together. Don't screw up a good thing. Don't let your quest for inflated service rating have a negative impact on your business. You're doing a good job. You don't need to harass people for perfect 10s. More

After agreeing to a price and to a deal, I was on my way to purchase my Acura MDX, I even called and gave my insurance information etc so the paperwork would be ready when I got there. I arrived within 25 m to purchase my Acura MDX, I even called and gave my insurance information etc so the paperwork would be ready when I got there. I arrived within 25 min of calling the salesmen and come to find out that they had sold the car as I was driving. Disgusting treatment from these people. Go somewhere else and save yourself the xxxx poor treatment they give you. More

Where do I begin, well I've been coming to Radley since 2009 when I had recently purchased my 2007 Acura TL in Richmond and moved to the DC metro area. Earlier this year I purchased a 2010 MDX (from since 2009 when I had recently purchased my 2007 Acura TL in Richmond and moved to the DC metro area. Earlier this year I purchased a 2010 MDX (from another Acura dealer in NY) which I have also been bringing to Radley for service. After this past week's experience I'm now asking myself "Why didn't I come here to purchase all my vehicles?!" I brought my 2010 MDX in for a warranty service issue and was called by a sales associate (Will Allen) to see if I'd be interested in checking out the 2014 MDX Tech. I was waiting for my car so under no pressure I took the 2014 MDX for a test drive and immediately I fell in love with it. I wasn't in the market for a "new" car but if the price was right I was willing to consider it. Two days later I came back to pick up our 2010 MDX and brought my father with me. We decided to explore trade-in options and get a feel of the new 2014. My father was sold on several things at Radley, he definitely loved the new MDX, but he was even more blown away by the service, kindness, overall attitude and experience he was having with the Radley Acura team. We have always been a fan of the service team because they've been taking care of us for several years (Thank you Vic, Fernando, and Sohail!) BUT the Sales team was phenomenal! Will Allen was very knowledgeable about the new MDX, was fun to joke with and also told us straight forward about what we were getting into. He didn't "beat around the bush" and that's how sales should be, he truly believes in the cars he is selling. Nader was also a pleasure to work with, very honest and knowledgeable about the MDX line. He went though all the driver preferences and MDX features with us before we left. THANK YOU for the White color suggestion, Mrs. Patel loves it! Tim Morgan is a great Sales Manager, he treated us like family and not just any number that walked in the door, we were treated like Number One from start to finish. Finally Sean in finance, Thank you for going through the nitty-gritty with us and making sure everything was in line and accurate, we really appreciate the 15-day payment option that can save us a lot in the long run. This process at many dealerships can be tough, confusing and at times frustrating, but not at Radley. I don't know what else to say other than I honestly would have felt bad if we DIDN'T buy a car from Radley, the team there is one you can count on and the experience is definitely a memorable one. Thank You! More

This dealership was great to work with. They were honest and allowed me to be straight forward. They were not pushy and really worked with me to get what I wanted. My salesman, Anderson, even picked me up f and allowed me to be straight forward. They were not pushy and really worked with me to get what I wanted. My salesman, Anderson, even picked me up from my apartment so I can come get my car!! More

Let me first state that this was the second car buying experience of my adult life. I was nervous and very indecisive the entire time. Robb was extremely knowledgeable, courteous and most importantly pa experience of my adult life. I was nervous and very indecisive the entire time. Robb was extremely knowledgeable, courteous and most importantly patient. I never felt pressured and he was always concerned with how I was feeling from the moment I test drove the first vehicle to me walking out with my keys. From the moment I walked in, I was greeted and felt welcomed. I was trading in my vehicle and I definitely felt that everyone involved in this process including Robb, Tim, Akmed, and Mike N. were all working hard to make me feel comfortable with the transaction. While I will always love my original vehicle (2008 Infiniti FX 35), I now feel that my new car (2011 Acura RL) will provide me a reliable form of transportation for years to come. I now how piece of mind. I highly recommend this dealership. I received a great vehicle, a rate cheaper than my credit union, and excellent service! Thank you Robb and Tim for going back and forth with me to ensure that I was comfortable before walking out the door. I really appreciate you both for your time and patience and ..I will see you all in the future :) More

First let me say that I ultimately did not buy the car from Radley because of last minute financial decisions. But I must say that their customer service was impeccable. From our first email to my initial from Radley because of last minute financial decisions. But I must say that their customer service was impeccable. From our first email to my initial deposit and then refund, everything was done in a relaxing manner. I did not feel I was forced or rushed into a decision. They gave me a great price and were willing to match my lowest offer. When I had to regretfully back out from the deal, they will refund my deposit no questions asked. I've dealt with other salesmen that will try to bait you into a purchase and hold you back when you try to leave but not Radley. Sajjad and Brian were the kindest salesmen I have met and I truly wish I could have purchased from them. They were helpful and resourceful, my emails and phone calls were answered timely. If I am in the market again for a new Acura, there is no doubt that I will be looking them up first! More

I had a wonderful experience working with Mr. Robert Thomas (sales) and his team. Mr. Thomas met me at the door, walked around the lot with me and was very patient. He assisted me in learning about th Thomas (sales) and his team. Mr. Thomas met me at the door, walked around the lot with me and was very patient. He assisted me in learning about the vehicle I was looking at and he was very knowledgable! After deciding on the car, he assisted me through my trade in, finance and service. He even followed up with me a few days later to check on my satisfaction. I will return to this dealership and look forward to working with Mr. Thomas again in the future! More

I purchased my Acura from Radley Acura and have continued to have it serviced there. Vic has been my service rep for the last few years and he always goes ABOVE AND BEYOND the call of duty ... even going so to have it serviced there. Vic has been my service rep for the last few years and he always goes ABOVE AND BEYOND the call of duty ... even going so far as to pick up my car from my house in the morning and dropping it off on his way home after the service is complete. Prior to Vic the service was OK but now it is excellent; Vic is helpful, friendly and has gotten the work done timely and often "under budget". I would definitely recommend Radley not only for the car but for also for the service. Keep up the great work. More