Radley Acura

BEST SALES MAN HE DID EVERYTHING POSSIBLE TO PUT ME IN MY DREAM CAR AND I WOULD HAVE ANY ONE COME TO HIM TO GET A CAR I LOVED HIM AND THE WORK HE DID WITH ME AND MY HE DID EVERYTHING POSSIBLE TO PUT ME IN MY DREAM CAR AND I WOULD HAVE ANY ONE COME TO HIM TO GET A CAR I LOVED HIM AND THE WORK HE DID WITH ME AND MY FAMILY!!!!..... More

Horrible Service Department This used to be my go-to dealer but not since December 2014. I have had bad experience since then. My calls to the service department was either answe This used to be my go-to dealer but not since December 2014. I have had bad experience since then. My calls to the service department was either answered then immediately dropped or answered by a rude guy that when I ask his name, answers "this is the Service Department" and puts me on hold. When I get my car in, I got quoted the wrong wait time (2 hours) from Aly Hawks. I waited, she left for the day, and had to ask for another service adviser, Robin Sim. Experience became bad to worse. Total wait time was now 5+ hours. Robin happily corrected me to the minute, that I have ONLY waited 4 and half hours and it should be done shortly. When Robin gave me an update, he was all over the place, talking to me for a minute and walking away to talk to another person (technician or customer) then coming back to me and asking what my question was. My questions were left hanging and had to be asked multiple times with no direct response/answer from Robin. He kept saying he will ask the technician, will walk away, come back after more than 10 minutes with no answer again. They even tried to charge me shop fees, Robin verbally telling me that I got an oil change which I did not. He was managing my diagnostics!!!! Parts were ordered 12/23/14 but never got a call after 2 weeks that the parts were in. I had to call and ask if they arrived. More

horrible service My car has been at acura for almost 2 months because its getting a new engine they left my windows open so decided to just throw bags over it even tho My car has been at acura for almost 2 months because its getting a new engine they left my windows open so decided to just throw bags over it even though water can still get in. And they stuff my trunk ao much that they decided to use a bunjee just to keep it down... More

Car service woes Worse car service I ever had. I brought the car from Radley acura. Their puchase process was quite good and deserve a four to five star rating but ca Worse car service I ever had. I brought the car from Radley acura. Their puchase process was quite good and deserve a four to five star rating but car service sucks at this place. I own the car from Radley Acura for an year now and the car went through for oil change service twice but for every service I did I had to go back three times to get it is done right. The first time which was a free A1 service they broke the car leg nut during tire rotation. Instead of fixing the leg nut they replace the broken leg nut in place which subsequently rusted and probably causing wheel alignment which was identified and fixed when they had to replace the complete rotor shaft. Again after 20 day the wiper fluid was empty. When I went back and questioned about they tell me they won't replace until customer runs out of it and complaints. Then with in three months (roughly 2000miles) of first car service the milage of car came down from 20.3 average to 19.5 and car engine was making louder drag noises. When asked they say its norm. I then took the car for second B1 service. I explicitly request them for premium synthetic oil change which normally is known to last minimum 6k as explained by the service agent. Then with in a month the oil fuel reading shows 20% while miles driven since service were 650 miles. The car now drove like a piece of xxxx with unusually louder noise and drag than ever before. I then call customer service number and the service person picks the phone but hangup rude. I then had to talk to Service Manager who seem to respond well and ask me to bring the car back for service. They then do the service premium oil change B1 service again but this time they seem to have done it real as car sounded and drove like real acura since I brought it but they bump the back of the car somewhere during the service. When asked they checked and said they will get it done and they do a good job in fixing it but they bump the front bumper this time. When questioned the rude agent comes up with a story that they never recorded any prior damages on the car hence they wouldn't take responsibility to fix the damage they see it now. This obviously was not my mistake. The agent outright deny to fix the front bumper issue. The issue I realized with this service station is they don't seem to do do anything right deliberately the first time. Until customer complaints they won't fix or tell you anything. I would never use their service place again. Just to add the service lot is so crowded with cars and such narrow area that its high likely chance to see you car scratched or nicked at the end of the service.. More

BAD CUSTOMER SERVICE ALWAYS!!!!! My 2006 Acura MDX's battery died when I was out of state. After AAA came and jumped the car, the radio and navigation systems required a code in orde My 2006 Acura MDX's battery died when I was out of state. After AAA came and jumped the car, the radio and navigation systems required a code in order to be usable again. As we had bought the car used from a (non Acura) car dealer, the original code card was nowhere to be found. I called Radley Acura, where I have paid many thousands of dollars for service/maintenance on the vehicle, but they were unable to help me beyond saying take it in to a dealer and pay $125 to get it reset! Every time I had taken my Acura in to Radley, I have dealt with a different service person. The car is never ready in the timeframe that is provided up front and the service people never follow-up with a phone call, despite telling me that they will. Inevitably, the service department finds something else that needs to be fixed and it's never something small, so I spend more than I expect. I ended up calling Sunnyside Acura (in NH, where the problem occurred) and the parts manager was able to solve the code issue on the phone with me in roughly 5 minutes! Clearly Radley Acura doesn't give two hoots about customer service or the employees are very poorly trained. I will be taking my car to Sunnyside whenever possible now (even though they are in NH and I am there only every few months) and I will NEVER (if I can help it) take my car back to Radley Acura. Karen Radley, if you are reading this review, you should know that my street has 4! Acura owners and I will make sure to let them know about the shameful service I received at Radley Acura. My husband only buys Acuras and we will not be frequenting any of your establishments in the future. More

Radley Acura- The only Acura dealer to but from I have purchased 3 Acuras from Radley since 2007. Each time I decide to buy, these guys are always very responsive to my emails, phone calls, text mes I have purchased 3 Acuras from Radley since 2007. Each time I decide to buy, these guys are always very responsive to my emails, phone calls, text messages before I even make the 70 mile trip to the dealership. That quality of service is by far nothing I have received at any other dealer in the metro area. Car buying has always been a very stressful process for me until meeting the great sales team at Radley. I always walk out if there feeling like a got a 'good deal' always fair on my trade ins. I can't see any reason to go any where else when buying! Folks...even if you are not in the market for a quality Acura please give these guys a call or stop by. They have tons of quality used cars and aggressive prices! I'll end with saying keep up the great work Radley Acura! You've gained a customer for life! More

2014 Acura MDX Purchase This is the first time I've ever written a review on any website for any company, but it was so warranted in this case, I couldn’t resist. My wif This is the first time I've ever written a review on any website for any company, but it was so warranted in this case, I couldn’t resist. My wife and I recently purchased a 2014 MDX from Sam Yohanns at Radley Acura in Falls Church, VA. The service, honesty and friendliness we experienced was fantastic. This is the fourth car we have bought from Radley and the second MDX - every experience has been great. The level of honesty we received from the sales force was something you don’t often see at car dealerships. Their ability to understand our needs and wants (both automotive and financial) was extremely comforting. We drove home in our new MDX with financial situation we were both happy with. I think Radley does a great job of making sure the process is a win-win for both parties involved. I would recommend Radley Acura to anyone interested in purchasing or leasing a car in the DC/NOVA area. -D More

Very dishonest used car sales - buyer beware! I should start by saying I had a very nice salesperson at first who seemed genuine and honest, but didn't know a lot about the history of the used car I should start by saying I had a very nice salesperson at first who seemed genuine and honest, but didn't know a lot about the history of the used car I was looking at and so brought in the used car sales manager who knew more about it. I had questions about what specifically had been replaced on the car since it had fairly high mileage and I didn't want to get stuck with a major expense shortly after purchasing it. I was particularly concerned about the clutch, given the high miles, no Carfax record indicating that it had been replaced and no records from the previous owner. The sales manager gave me a long speech about how each car undergoes an extensive inspection, as if it was going to be certified, even for older cars, and anything that needs to be repaired or replaced is taken care of because their reputation is on the line, etc. He went on to explain that while it was already clean, they had it detailed, and while there was a lot of tread left on the tires, they replaced them, and the windshield had a minor blemish, but they replaced it. I pointed out that what he mentioned were inexpensive, largely cosmetic fixes and that my real concern was mechanical condition and asked specifically if he knew the condition of the clutch and when or if it had been replaced. He assured me all the mechanical components had been checked, including the clutch, and were fine, and showed me the dealership's repair record showing the areas they checked and what they had done. He got up to check on something and while I had the time alone, I looked through the papers he had been holding and on the second page - the one he didn't show me - the mechanic had put in the note under "recommendations": "Worn out clutch" and "Needs clutch and master switch." The very thing I had asked about and he claimed had been checked and was fine. So the long and short of it is, they not only offered for sale a car in need of a major repair, but lied about it when asked directly. That tells me something about how they run their business and should be a warning to others. More