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Radley Acura

Falls Church, VA

4.9
1,043 Reviews

5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,043 reviews

May 25, 2023

Thank you, Chris, in the Radley Service department for helping me with 4 new tires! I needed a minimum of 2 and he let me know about the buy 3 get one free special. He booked an appt for the next morning More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 31, 2023 -

Radley Acura responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 25, 2023

Radley makes service easy, is speedy, and communicates very well. Nando is great to work with. More

by kevinkelly5
Recommend Dealer
Yes
Employees Worked With
Nando Angulo
May 31, 2023 -

Radley Acura responded

It’s great to know that Nando provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 25, 2023

This RDX is my 3rd Acura. Two I have purchased from Radley. Very pleased with the car the ease of getting a service appointment and overall performance. It is a lovely car. More

by Same
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember, but everyone was professional and courteous
May 31, 2023 -

Radley Acura responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 25, 2023

Friendly and great to work with. Made all of the necessary repairs to make the used car Drivable. The car was nicer than any that we had looked at other dealershiips. More

by Rhworth3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
May 31, 2023 -

Radley Acura responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 25, 2023

Overall service was great! Malik provided outstanding customer service. He was very friendly and thoroughly explained service I needed for my car. More

by Reginaljbellamy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malik
May 31, 2023 -

Radley Acura responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 24, 2023

Exceptional customer service. Very attentive, detail oriented. From the managers to salesmen to financing department, everything is high tech, efficient, clean and a comfortable e More

by Maria Araviakis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian, Sohil, Richard, Jessi
May 30, 2023 -

Radley Acura responded

Maria, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 24, 2023

This is probably our 4th or 5th car purchase from Radley Acura in falls church. Every time I step foot in the dealership they treat us like family. The customer service is fantastic. Even client advisors More

by raychodds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Reeves, Brian Welsh
May 30, 2023 -

Radley Acura responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 24, 2023

The service was long because I had a late time scheduled, but overall the sitting room was comfortable for reading and catching up on work. More

by Wlm8278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik
May 30, 2023 -

Radley Acura responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jose Cabrera - General Manager

May 24, 2023

A professional operation that communicates well and delivers on time and within the planned budget. The car wash and interior vacuuming is a nice addition. More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
May 30, 2023 -

Radley Acura responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 24, 2023

I bought an RDX from this dealership. The experience was great and I would recommend the dealership to anyone in the area. More

by jim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Nazir
May 30, 2023 -

Radley Acura responded

Jim, I cannot thank you enough for your wonderful review of Radley Acura and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

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