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Radley Acura

Falls Church, VA

4.9
1,039 Reviews

5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,039 reviews

May 30, 2023

I brought my car in for repair. The dealership diagnosed the issue and indicated that the needed replacement parts were not available. No problems there - totally understood. I More

by rfogelson
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Zemaine
Jun 01, 2023 -

Radley Acura responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, Jose Cabrera - General Manager

Jun 01, 2023 -

rfogelson responded

Of course. Thank you for reaching out. Very much appreciated. Best number to reach you at?

May 30, 2023

Great customer service. Carlos did an excellent job with communicating and getting the car I wanted right to the dealership for me. If you’re looking for a new Acura, ask fo More

by sford1025
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 02, 2023 -

Radley Acura responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

Great service at my last visit! Friendly and professional advisor and made sure the work I requested was performed on time. More

by LC500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 02, 2023 -

Radley Acura responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

They are always on top of their game! Habib and Sohail are top notch! Thank you! More

by Jim Steska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Habib, Sohail
Jun 02, 2023 -

Radley Acura responded

Thank you for this amazing review! We really appreciate your business. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

The service was excellent. The service was provided by Habibi who was attentive and explained well what needed to be done for my car. More

by Daiva.Mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Habibi
Jun 02, 2023 -

Radley Acura responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

Thorough, prompt, professional and personable! I was in and out. Service rep helpful in pointing out what was needed to pass state inspection. Thanks Henry and team! More

by Leigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
Jun 02, 2023 -

Radley Acura responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

Radley Acura has great customer service, fast technicians, and a very nice lounge to wait while your car is serviced. More

by Zjdm000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Habib Smart
Jun 02, 2023 -

Radley Acura responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

Radley Acura provides timely, high quality, and professional service. The staff is always polite and helpfully explanatory. There is also a comfortable waiting area where you can work if needed dur More

by liz.costello223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xxx
Jun 02, 2023 -

Radley Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

Great service by Nando Ángulo! Professional, honest, and courteous. Car delivered when promised. I’ve been going to Radley for over 15 years. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando Ángulo
Jun 02, 2023 -

Radley Acura responded

Thank you for this amazing review! We really appreciate your business. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

It was very convenient to have a state emissions test done without an appointment. Good to have the car washed as well. Thank you!! More

by Nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure
Jun 02, 2023 -

Radley Acura responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

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