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Radley Acura

Falls Church, VA

Overview
Reviews
Vehicles
4.9
1,039 Reviews
Call Dealership (703) 824-5700
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5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,039 reviews

June 01, 2023

experience in buying my 2023, Aqua was great. The salesman did his job and making a good sale. More

by XT4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hasan and Roy
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Jun 06, 2023 -

Radley Acura responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Radley Acura. Please feel free to contact us if you have any questions on your new purchase. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

Jun 07, 2023 -

XT4 responded

My experience was good and like my new car very much.

June 01, 2023

Good selection of cars. More important, a GREAT Service Department that will keep your investment running well for years. More

by Jack L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando Angulo. Best car service professional we have ever known. He is honest, attentive, service-driven. Just a great professional.
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Jun 06, 2023 -

Radley Acura responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 01, 2023

Horrible customer service. No acknowledgement from service staff for at least five minutes after pulling in. After 2 hours waiting (with an appointment) to just complete a sta More

by nita.niters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember name
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Jun 06, 2023 -

Radley Acura responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jose Cabrera - General Manager

June 01, 2023

Excellent service experience. Very professional. Service rep explained what their thorough inspection revealed. Cost of service was provided beforehand and all repairs explained. More

by frank73146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando
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Jun 06, 2023 -

Radley Acura responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 01, 2023

N/A Radley Acura is sufficient. We were able to get done what we needed too. More

by wendellbray51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name.
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Jun 06, 2023 -

Radley Acura responded

Thank you for this amazing review! We really appreciate your business. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Staff are always professional, courteous, detailed and prompt! I always receive customer satisfaction. D. Ware More

by Dlware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik Jefferson, Aly Guitierrez
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Jun 05, 2023 -

Radley Acura responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Excellent service. The service advisor recognized me as an existing customer. The check out process was seamless. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando Agulo
Report | Print
Jun 05, 2023 -

Radley Acura responded

Thank you for this amazing review, Anthony! We really appreciate your business. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Friendly, effective, quick. They always welcome you with a smile and do not sell unnecessary services. More

by AleksD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zee
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Jun 05, 2023 -

Radley Acura responded

Aleks, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Great dealership. They made this super easy. I didn't feel pressured by the sales person. More

by carmsmith
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 05, 2023 -

Radley Acura responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Aly, work in service department, excellent service . Tony, work in sales department,nice and friendly! More

by Jian chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly
Report | Print
Jun 05, 2023 -

Radley Acura responded

Thank you for reaching out, Jian! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

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