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Radley Acura

Falls Church, VA

4.9
1,039 Reviews

5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,039 reviews

June 20, 2023

Love Radley Acura! Great location, wonderful maintenance department, terrific communication between the customer and the Service Dept and technicians. They stay on sc More

by lisa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jun 23, 2023 -

Radley Acura responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

Vanessa and your staff did an excellent job! They were helpful, professional and very competent. More

by mjforster
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vanessa, and one other woman whose name i don't know.
Jun 23, 2023 -

Radley Acura responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

I was pleased with the service that I received at the service department even though Mr. Z wasn’t there. I did get great service from the service manager himself. The only thing that I didn’t like is tha More

by erobbs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service manager
Jun 26, 2023 -

Radley Acura responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jose Cabrera - General Manager

Jun 26, 2023 -

erobbs responded

My cell number is +12404163852 and you can give me a call at your convenience please Thank you

June 20, 2023

I purchased my MDX from this dealership, like a dummy I went to a different dealership for service because i wanted my vehicle serviced with BG products, but the customer service wasn’t half as good as Rad More

by Marc.genovese
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ally
Jun 23, 2023 -

Radley Acura responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

I always try to deal with Mr. Malik Jefferson because he's so personable and honest. If there's ever a problem he always correct it. More

by sophia.dews
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Malik Jefferson
Jun 23, 2023 -

Radley Acura responded

Thank you for taking the time to write this review. I am pleased to hear that Malik was able to provide an efficient and overall positive experience. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

Mr. Robert azu senio sales consultant and Jesse reeves General Sales Manager thank you to helping me to get new Acura MDX Ty S So quickly I am really happy about my new MDX Thank you Jesse reeves Gene More

by Anousone singanong
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert AZU
Jun 23, 2023 -

Radley Acura responded

Thanks for this awesome review, Anousone! I work hard to meet expectations like yours, and I'm happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

Knowledgeable, efficient, service oriented. .Service advisor Z the best I have seen. Service Manager Sohail is excellent More

by hymo44
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
zamaine
Jun 23, 2023 -

Radley Acura responded

I appreciate your kind words about our service team. Thank you for choosing Radley Acura for your vehicle needs. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

From beginning to end, this dealership greeted me quickly and made sure I understood the service that was being performed. More

by HDSY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Habib
Jun 23, 2023 -

Radley Acura responded

I wanted to take a moment to let you know that I appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service I know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let me know. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

Radley in Falls Church is one of the best around. The non-pressure, professional environment makes the experience extremely pleasant. More

by PH
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adrian
Jun 23, 2023 -

Radley Acura responded

Thank you for the feedback! I am happy to hear about your positive experience at Radley Acura, and I am grateful you chose us for your automotive needs. I look forward to working with you again in the future! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

June 20, 2023

The service is above average. Although the prices for maintenance is high, especially with recycling and disposal fees added to the bill. More

by IanSantayana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hernandez
Jun 26, 2023 -

Radley Acura responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Jose Cabrera - General Manager

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