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Radley Acura

Falls Church, VA

Overview
Reviews
4.9
1,043 Reviews
Call Dealership (703) 824-5700
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5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,043 reviews

July 04, 2023

Customer service was excellent especially my customer rep Henry Rudes the wait time was great as well for me not to have had an appointment More

by rookstoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Rudes
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Jul 07, 2023 -

Radley Acura responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Service advisor was very helpful and nice. The wait time to complete the service was less than I anticipated which was a great thing. The waiting lounge was clean and comfortable More

by msnikirob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
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Jul 07, 2023 -

Radley Acura responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Knowledgeable salesman very friendly. Demoed everything about the car. Pair our phones. Pleasure to work with. This is our second car from Radley. More

by Dkrakow21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Murrace
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Jul 07, 2023 -

Radley Acura responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 04, 2023

Unfortunately the service event was close $1,100. 00. I would like to see bigger discounts on service. More

by teltgl10
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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Jul 10, 2023 -

Radley Acura responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jose Cabrera - General Manager

July 03, 2023

The service at Radley Acura is superb. Vanessa was helpful and very professional. She was attentive to my needs in regards to my vehicle. Again Thank you for everything. More

by msyolanda43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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Jul 06, 2023 -

Radley Acura responded

Thank you for leaving us this great review! I am very happy to hear that Vanessa could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 03, 2023

The service I received from Radley was fantastic. Came in from out of town with an emergency need. Vanessa and her team were excellent- communicated constantly about the repairs that were needed and More

by Mwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Report | Print
Jul 06, 2023 -

Radley Acura responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 03, 2023

Just purchased my 4th Acura from Radley. Great company with fantastic employees. Nader Sulaiman is excellent. Jesse Reeves is excellent. Best place to buy an Acura. More

by Alexander Filipour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nader Sulaiman
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Jul 06, 2023 -

Radley Acura responded

Hi Alexander, and thank you! I can't tell you how much I appreciate your customer loyalty! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 03, 2023

Great dealership i have purchases 3 cars from them and have been happy with the outcome each time. More

by adt6720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jul 06, 2023 -

Radley Acura responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 03, 2023

The service from everyone was ABOVE AND BEYOND excellent. Malik Jefferson was so helpful and made sure that I knew his ultimate goal was to have his customers happy….not just one time but EVERY time. I will More

by bougiegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik Jefferson
Report | Print
Jul 06, 2023 -

Radley Acura responded

Thank you for taking the time to leave us such a great review! I appreciate every hard-working member of our service team, and I am thrilled to know Malik went above and beyond to fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact me directly! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

July 03, 2023

I have purchased 2 cars here The most recent visit was for routine service. Chris was courteous and explained everything well, showing all costs up front. The services were done in a reasonable amount of More

by jfvmd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 06, 2023 -

Radley Acura responded

Thanks for the great feedback! I'm very happy that Chris was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

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