Radley Acura

Superior service department with professional, kind, and experienced personnel. I'm very satisfied with my service advisor, Vanessa Hernandez. She wonderful. experienced personnel. I'm very satisfied with my service advisor, Vanessa Hernandez. She wonderful. More

Good anf quick service appointment. No problems getting an appointment and quite satisfied with the outcome. Will use and recommend to friends. No problems getting an appointment and quite satisfied with the outcome. Will use and recommend to friends. More

Fraudulent Sales tactic or plain stupidity? Saw car online and set appointment. Confirmed by Hassan with quote on our trade-in. Salesperson Brian filling in for Hassan took 45 minutes to unbloc Saw car online and set appointment. Confirmed by Hassan with quote on our trade-in. Salesperson Brian filling in for Hassan took 45 minutes to unblock the 2021 RDX in the backlot. Had appointment to test drive this specific advertised vehicle. Test drove 2 others for comparison agreed we wanted to negotiate vehicle #1 and we got handed over to Hassan to do the dance at his desk. Got a taste of a typical shady used car sales guy over next 2 hours and agreed on sales price after involving sales manager Jesse. They then said they’d have to do Yet a second test drive of our trade in 2008 Acura. Dumb stalling. More quibbling and wait/ approval tactics and shook hands with manager 4k less than they’re ‘discounted’ asking. Gave driver license to start papers. More wait. Now 4 hours into the folly. Manager Jesse appears to say “ the car was already sold waiting to be picked up but we can talk about a different one.” Almost caught in an illegal bait and switch. Store owner appeared to attempt apologies as we walked out. We will not buy Acura because the store upper management sees no problem trying to sell a car that they state is already sold. Three of us wasted a day. Sales either never intended to sell this car or realized how little they’d be making. Management could not explain why they had keys for a sold vehicle or why the computer does not indicate closed/sold. Admitted it has happened previously. More inexperienced victims without experience or a law degree may have been switched. Reported to Acura and attorney general for investigation and potential prosecution. PS: The car is still advertised on line available for sale. More

We have leased 4 cars from this dealership and have always gotten great customer service. always gotten great customer service. More

The service department is excellent from the service consultants to the service personnel and checkout. consultants to the service personnel and checkout. More

The dealership staff is very pleasant and professional. In addition, extremely helpful. The service advisers are very knowledgeable of each of my situations, each time I bring my vehicle in for service. In addition, extremely helpful. The service advisers are very knowledgeable of each of my situations, each time I bring my vehicle in for service. The service waiting area is always clean and comfortable. Please note, I was in for service not to purchase a car. More

This dealership’s service department lounge is clean, comfortable and accommodating. The advisors are no hassle and honest individuals. Convenient to walk to shopping and/or food while you wait or you ma comfortable and accommodating. The advisors are no hassle and honest individuals. Convenient to walk to shopping and/or food while you wait or you may take the shuttle. It’s also easy to obtain a loaner if necessary. More

Radley Acura offers high quality products and has very competent, kind, and courteous people in the sales and service departments. competent, kind, and courteous people in the sales and service departments. More

Service was provided in a prompt and professional manner. The status of my vehicle was explained to me in an unambiguous way, even though there was a bit of sticker shock in the needed service. The status of my vehicle was explained to me in an unambiguous way, even though there was a bit of sticker shock in the needed service. More

Nando is super responsive, shares just the right amount of detail, and I always leave with a good feeling. of detail, and I always leave with a good feeling. More