Radley Acura
Falls Church, VA
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There seems to be a very clear pattern in the other comments. Some people are satisfied with their SALES experience. NO ONE seems satisfied with the SERVICE experience. If my own recent trip to Ra comments. Some people are satisfied with their SALES experience. NO ONE seems satisfied with the SERVICE experience. If my own recent trip to Radley is representative, it's not hard to understand why. Radley OVER-promises and UNDER-delivers. A repair that I was assured would take less than 24 HOURS took more than 3 DAYS. Radley is locate FAR from Washington's Metro, and their so-called shuttle service runs on an abbreviated schedule that shuts down before many people are done at work. To get a loaner (which might give Radley some incentive to get the work done quickly so they could get their car back), I was told I needed to schedule FIVE weeks in advance. (Good luck getting Acura to tell you five weeks in advance when a part is going to fail and need to be replaced.) The one respect in which Dan Gonzalez, the Radley service manager, was honest is this: he says there are too few Acura dealerships in the Washington area. Without competition (and having already collected the purchase price of the car from you as a buyer), Radley doesn't have to do better. More
I got a pretty good price on a new TL with Navi (34.5 K out the door) and Al was pretty friendly. The sales was kinda hurried though and he could have taken his time explaining the car. The financing mana out the door) and Al was pretty friendly. The sales was kinda hurried though and he could have taken his time explaining the car. The financing manager tried to sell a 6.99% interest on the finance. Had to haggle to bring it down to 5.09%, that was the only bad part. Free car washes are only WITH service. That said that amounts to maybe 3-4 free car washes a year, which shouldn't be a selling point. More
Extremely poor service. The service personnel is dishonest. <br>My car is still under warranty. There was need for several small repairs. When I came to the dealership they told me that nothing was dishonest. <br>My car is still under warranty. There was need for several small repairs. When I came to the dealership they told me that nothing was wrong and it was supposed to be as it was ?! ?! It took them 4 weeks to complete the job instead of estimated 2 business days. <br>Conclusion - Very dissatisfying. Please, avoid. More
I received and "internet quote" on a loaded TL that beat the competition. I called and verified the price and options, but when I went in to put a deposit, I got "oh, you wanted the 18" wheels, w that beat the competition. I called and verified the price and options, but when I went in to put a deposit, I got "oh, you wanted the 18" wheels, we didn't notice that on the quote". They declined the original quote and ended up being _higher_ than anyone else. I bought another car at another dealership. More
Pre-approved, I was in a good position to negotiate. Came with the best offer in the area from Pohanka (but for a car on order). Radley had it in stock. Roger was willing to get as close as possible to the b with the best offer in the area from Pohanka (but for a car on order). Radley had it in stock. Roger was willing to get as close as possible to the best deal. Gave me Blue Book value for my trade. They have free oil changes for life. If you have your homework done and you are ready to "pick-up today" you can get a good deal from Roger. Bought the 04 TL I wanted for the best price as of my knowledge at this time in the DC Area, for a car in stock. More