Radley Acura

Customer service - starts as you enter the dealership - and if you are not a first time buyer, you would know it as you step in. Strongly lacking direction of car selling, I agree i went there, but jus and if you are not a first time buyer, you would know it as you step in. Strongly lacking direction of car selling, I agree i went there, but just for lowest price- and buying my 3rd car i understood, that is all what i need - turns out NO. my message is not to limit you to go there, please do, but feel free to agree / disagree on your return. I think there is not much one can do to improve customer service, except for writing more of self experience here and hope one day there administration figures out the problem. I might sound pessimistic, and not writing actual facts, as 5 weeks down the road i am still struggling to get my work done. will update when it is actually done. g luck! More

Jeremy Logsdon is the man!! I always receive great Jeremy Logsdon is the man!! I always receive great service at Radley Acura and Jeremy is always there for me! This is my 5th Acura and they are alw Jeremy Logsdon is the man!! I always receive great service at Radley Acura and Jeremy is always there for me! This is my 5th Acura and they are always service at Radley's. Which acura dealership to stay away from Tischer; they are the worst!!! Tischer is the worst dealership I have ever known. And remember this is my fifth Acura (going back to Legend) and they are the worst that all I can say about them. Radley makes me appreciate my car and my time!!! More

I have a 2001 Integra I bought at this dealership when it was new, and I've been using the dealer for service ever since. I also work close to the Rosenthal Acura shop in Gaithersburg. So, I was at work, h was new, and I've been using the dealer for service ever since. I also work close to the Rosenthal Acura shop in Gaithersburg. So, I was at work, had minor trouble (flat tire) and brought the car to Rosenthal. They handled it and told me something I sorta knew, I was due for a new clutch, the old one was really worn. They said the could replace the clutch with a new flywheel for $1700. But I also knew I needed a Virginia safety inspection, which Rosenthal in MD couldn't do, so I called Radley and told them what I needed. They said the clutch would be $1970. I told them Rosenthal's price and they reluctantly matched it and said they'd throw in the inspection for free. I said fine, we'll do it. When I picked up the car from Radley the next day they had done the clutch but said the car needed new bushings for $670 before they could inspect it or it would fail inspection! They said they'd still do the inspection for free when I brought it back in for the other repair. I smelled a rat so instead I went to a local garage to get it inspected and the car passed, no problems or upcharges. Radley was totally dishonest and was just trying to steal, steal, steal. Don't ever do business with them! More

I bought a new TL here after shopping another Acura dealer and two more dealers selling a competing brand. I was treated far better in this dealership than in any of the other three -- no mind games o dealer and two more dealers selling a competing brand. I was treated far better in this dealership than in any of the other three -- no mind games or attempts to low-ball my trade-in, and no attempts to sell additional equipment or service (other than the usual extended warranty). The salesman and floor manager were friendly and straight with me. I left with a new car I'm very happy with and a very good feeling about the dealership I bought it from. You can't ask much more than that. More

these guys gave me the best desk hands down. I have 3 major Acura dealerships with 20 miles of my house and these guys simply tried the hardest. they sold me a TL at a very reasonable price. I will def major Acura dealerships with 20 miles of my house and these guys simply tried the hardest. they sold me a TL at a very reasonable price. I will definitely come back. The manager Brandon also is top notch, he was fair and honest which made such a difference in our final negotiations. More

jeremy logsdon said my timing belt needed replacement, along with ball joints and engine mounts. His quote was over $400 higher than 3 other local dealers I called. I took my car to 2 other shops to hav along with ball joints and engine mounts. His quote was over $400 higher than 3 other local dealers I called. I took my car to 2 other shops to have these items looked at. Both dealers said there was no need to replace any of these things and showed me that they were in good condition as well. Also, my car is only 4 1/2 yrs old with 67k. Acura says the timing belt is not due til 7 years!!! He said my belt was "dry-rotted" One of the other dealers even removed a cover on the side of the engine to show me the belt, which had absolutely no sign of dry-rot or discoloration. What a liar and bold-faced thief!!!! I am glad I am not a sucker, I can only imagine how many people he has ripped off. More

I dealt with Mo Khan primarily. He's the biggest scam artist in the dealership. He sold me a car with no mats and only one keyless entry FOB. In addition, there was some warping in the front brake roto artist in the dealership. He sold me a car with no mats and only one keyless entry FOB. In addition, there was some warping in the front brake rotors that needed to be attended to. Be very attentive to detail when dealing with these people. More

This was my first car buying experience, and I will never buy from Radley Acura again. The internet salesman ran us in circles over floor mats and an extra set of keys. And I thought that was the end, oh no buy from Radley Acura again. The internet salesman ran us in circles over floor mats and an extra set of keys. And I thought that was the end, oh no. Within 30 days of owning the car, it breaks down and leaves us stranded out of state. We called Radley to tell them about the problem, and they basically told us, we drove it off the lot, their end of the deal was finished. xx! It's called customer service. All we asked was for them to tow it back to VA. I absolutly love the car, minus some cosmetic things, but the car is wonderful. The bad customer service has overshadowed the excitment of a new car. Advice from me, DO NOT go to Radley Acura. Do your research of the dealerhip before you go. You better believe I will! More