Raceway Kia of Freehold

Worst auto dealership I have ever had. Started off making a quick easy deal, no financing, then everything went down hill including finishing the documents. Once the check is in hand you can not count making a quick easy deal, no financing, then everything went down hill including finishing the documents. Once the check is in hand you can not count on them for anything. Delivery time wrong, temp tags and registrations not provided. (This deal was out of the ordinary as they were selling a motorcycle and a trailer, not their norm.) Motor vehicle procedures, honor and integrity to deliver what you promise and general customer service should happen every time a sale is made. I am still waiting for the trailer plate and registration from a deal made August 3, 2020. Don't blame COVID. It is poor leadership and management at this dealer. Jake has gotten involved and promises the issue will be resolved by next week, 10/21/2020. I look forward to regaining confidence in the management of this dealership. I look forward to modifying this review further. More

Worst service experience I have ever received!!! Waited almost 4 hours with no current update on my car, as every one else seated around me was told step by step about their car service and what was going almost 4 hours with no current update on my car, as every one else seated around me was told step by step about their car service and what was going on. Only once i said something to the representative did she inform me that they could not fix my car that day and I would have to come back another time and that would have to pay even more for this special specialist to come in just to run test to attempt to figure out what is wrong. Not to mention very relaxed on every one wearing a mask inside during the pandemic, both for customers and employees. More

Share reviewEmbed reviewWrite an updateEdit Share review Embed review Write an update Edit review 9/13/2020 I put well over 20% down on our purchase and they sold me GAP insuranc Share review Embed review Write an update Edit review 9/13/2020 I put well over 20% down on our purchase and they sold me GAP insurance anyway. They gave me some kind of argument that I could get a lower interest rate with the purchase of GAP insurance. Boy did I fall for a scam and one that seems illegal to me after reading all of the papers carefully that I signed. They say the interest rate cannot be contingent on the purchase of GAP. Also, they raised the price of the car $500 after agreeing to the price. Something about a KIA rebate factoring into the price we agreed to, but then we didn't finance through KIA so the agreed to price went up $500. Shame on me for falling for this. Hopefully, everyone else will avoid them. They should be ashamed of themselves for selling people GAP insurance when it's not needed and leading them to believe that they can get a lower interest rate when they purchase it. Sounds illegal to me after reading what I signed! And they charged me $1500 for the insurance. After doing my homework the true cost of this insurance is only about $150. More

Super helpful. Made it a great experience. I could not be happier. Got me into the exact vehicle I was looking for at a great price. Will recommend to all. happier. Got me into the exact vehicle I was looking for at a great price. Will recommend to all. More

An amazing and extremely satisfying experience. I highly recommend this dealership after having an amazing experience with Sal (salesman) and Jake (the owner). They are extremely professional, know I highly recommend this dealership after having an amazing experience with Sal (salesman) and Jake (the owner). They are extremely professional, knowledgeable, and will do in all their powers to make ends meet on delivering you the car or truck of your dreams at the best price with the best customer service experience. I was extremely satisfied with Raceway Kia`s customer service, inventory options, showroom display, and most importantly with my brand new 2021 Kia K5-GT, I LOVE IT. More

Very professional and helpful. Made the process of purchasing a new car seamless and easy. The process was very quick compared to past experiences I’ve had at other dealerships. Would recommend Racewa purchasing a new car seamless and easy. The process was very quick compared to past experiences I’ve had at other dealerships. Would recommend Raceway Kia. And I am loving my new Telluride. More