Raceway Kia of Freehold

Long and tiring Chris' Knowledge of subject matter was terrible. He couldn't answer any question my wife or I asked him. He kept passin the buck saying it's not him w Chris' Knowledge of subject matter was terrible. He couldn't answer any question my wife or I asked him. He kept passin the buck saying it's not him who did this, this is on the GM who does this, or that he has no clue (in sales u never say I don't know it makes u look incompetent & actually let me the customer know I can take advantage of his incompetence. U say I can " I'm not 100% sure and don't wanna give u wrong info but I can find that out for u) Him making things up on the fly was reprehensible. Telling us we had or could get certain things and then didnt come thru was disgusting as well. The worst part about him was I'm in here buying TWO cars and his attitude is xxxx poor going back & forth with a customer who makes it known they wanna buy something today. Him going back and forth with me trying to be witty and passive aggressive wasnt working today for him. At the end of the day I'm a man first. I or my wife wasn't havin any of that. He thought he was a tough guy in control until we made him realize he wasn't. My wife and I have only resided in jersey for 2 years now. We are from Brooklyn and he's the 1st person we encountered in jersey that had a terrible attitude. Everyone else has been quite peachy. It made me not wanna spend $ here, In fact I wanted to leave, but my wife convinced me to stay because we've been looking for sorentos for a while and u guys gave us the best deal. So I put up with this 20 watt light bulb for the time being. He doesn't even realize how close he was to having a huge problem in that dealership. Korey just kept getting caught in his personal life lies then had the audacity with whomever his boss is try to charge us an interest rate that my wife and I knew we had better rates of from multiple companies. When you're getting caught in your own lies, it makes a customer not trust the dealership or purchase you're making. At that point we were 4 hrs in & just said "xxxx it" no use of walking out now. I know how all dealerships make most of their $ upcharging their interest rates which is cool with us. We know it's a business and u have to make your $, but after buying 12 cars from dealerships over my lifetime I never been upcharged so ridiculously! Then when we caught him charging us a rate that we already had a bank loan for he did the whole "let me go to the back" spiel & came back extending the term, but keeping the same interest rate that we said we weren't paying cause we knew we were approved for much less and him saying " no, see your payments are cheaper." My wife and I always put different occupations than we have so we don't get xxxxx with no lube. My wife is a neuroscientist at Columbia hospital with a post doc degree from Yale and I'm a mental health therapist. We're not boo boo the fools, and I was born during the day, but not yesterday, when I told him it's the same interest rates just over a longer term that I ain't doing that, he went to the back to formulate the next strategy. I know the dealerships passive aggressive pressure tactics keep them here as long as u can cause they generally will buy something and or crack to the dealerships demands. This 6.5 hour pressure cooker was like pre school. I once stood 9 hours to get the exact terms I wanted. The only person that was excellent of help was ufuoma Edojah. The sorento we purchased we got home and they panoramic sunroof wouldn't close. We had to leave it open all nite. My wife was flipping out on the phone he maintained a calm cool composure. When I bought my car in for service the next day which is today.... we felt we should of been the FIRST ones survived cause of the Raceways mishap. With that said its 2 hours later and I'm still standing waiting for my car to be seen. I told everyone that came up to me my family and I were supposed to be leaving for vacation 8 a.m. this morning so u would think it be a priority cause we just bought the same thing only 12 hours ago. Joe in service has no clue what planet he's on whenever u ask him anything at all. It's a shame this dealership is like this cause we love Kia. I have a Black label Navigator and we have other vehicles, but we use or Kia's for our "beater" vehicles to put mileage on and get us from point a to point b. This was pur 6th kia we purchased yesterday so have brand loyalty up the xxx and it's a shame it had to go like this. In 2 years I will buy a kia again, but dont think I'll be comin to raceway to get it. More