Raceway Kia of Freehold

Not Up To Any Industry Standards I have been waiting since Sat, of this previous weekend for the dealer to "call" a bank for an approval. It's now 4pm on that Monday and nothing? I'm I have been waiting since Sat, of this previous weekend for the dealer to "call" a bank for an approval. It's now 4pm on that Monday and nothing? I'm coming to get my down payment back before you can even reply to this review. Just horrible practices and such. Having 1 salesman dealing with one, two, or three deals at the same time. Well thanks for it being personal. Let's edit this and move 5 hours forward. Conviently after I had made it aware that I'd want my down payment back at 3PM on this Monday, the salesman wasn't available to speak with when I called and neither was the "one" sales manager who I could talk to. So I show up at 8:55PM and.... Well, they don't have $3,500 in cash that they had put in a safe in a plain white envelope, not a security bag either. It was deposited in the bank. As for the other additional amount to this down payments it was paid by debit card. They didn't have any money to do so and when I asked to refund the whole amount to debit the sales manager Ufuoama or excuse me if I mispelt his name, tells me it's unavailable. Debit is money from the bank, the same bank my cash was deposited in and a cash deposit is just about instant. Also, the local Freehold Police don't think it's a crime to take a person's money without any access to it when the person handing over the money had not signed any paperwork authorizing a deposit of my money. Well, depositing my money without consent, I think that's a police matter. As for the debit, that's signed consent but again can be refunded via any credit card reader that can accept a payment, it can refund a payment. Not to mention again that debit is cash readily available. There is no overdraft on a debit and well, if they deposited my money then it's readily available to do one transaction as a whole. Everytime the sales manager would walk over to the front desk as if he was going to make the transaction, he'd pause and tell me how only his dealership can get me a car, and he can guarantee me a vehicle. Well, why couldn't guarantee me one today? Convenience factor was that they had other customers with yes, I'll admit it probably a better credit score or report. However, $4,000 on your $16,500 vehicle is 25%. This is what most subprime lenders ask for. Also, try credit acceptance for a bank. They actually deliver same day results. Along with most banks. This is the only time I have seen such a hard time with an approval decision, and I sold cars for 7 years. The best part out of all this is that most of it is on video. The dealership cameras that even he, the sales manager pointed out and my personal cell phone. The finance manager came out at the end to try and show me how he had fought oh so hard for me to get approved. According to the sales manager he spent a batter half or his afternoon working on this deal. Now, I can't walk away because if I do no one else will be able to get me a vehicle if this Kia can't. They use banks and if those banks don't approved me here, they won't approved me anywhere else. True and false. Larger down payment or higher equity in the vehicle changes the loan risk. Also, when your salesman replies to any email in this format, "WHAT ARE YOU TALKING ABOUT??" then it doesn't show to much professionalism. All around this dealership seems to be auto-"pilot". Just remember that there are more dealerships then hospitals, school, and all emergency response put together. Don't settle for this dealership, please. Unless you are going in with prime credit and it's a sure shot then the dice are rolled. Snake eyes, for your last dice roll. I'm done with this review. I can't say much more then what I did and if you can't understand the point by now, well then go buy a car there because you'll be a perfect fit. Wait, don't try and talk loud to this sales manager, puff. All I can say is that when one person says or does wrong to another that normally the world does come around. Karma isn't a diseases, it's kyrptonite to those that treat others like... More

Unorganized and lack of transparency Dealership was very unorganized. They had to redo paperwork multiple times. Business processes were not smooth nor well run. Dealership did not provid Dealership was very unorganized. They had to redo paperwork multiple times. Business processes were not smooth nor well run. Dealership did not provide full transparency to me. They knew I wanted a black car but never told me they didn’t have black in stock. So they told me black would be and extra $20 per month. As a first time car buyer I accepted the deal, but after talking to multiple close friends who work in the car industry I understand this was actually uncommon and grimy to say the least. I should have went to the Kia dealership that had a black optima. Needless to say I won’t return to raceway Kia when it’s time to get a new car or when my girlfriend gets a car in 2020 More