Raceway Kia of Freehold

Went to check out a Kia "certified" vehicle that I found on their website. Customer service met expectations, however, they presented a vehicle that was completely dirty inside and out in addition to modera on their website. Customer service met expectations, however, they presented a vehicle that was completely dirty inside and out in addition to moderate damage that wasn't mentioned on their website or by the sales team. Either Kia has extremely low standards for certified or this dealership isn't in compliance. Go down the road to Lester Glenn to find you next vehicle. More

My car had to be towed to Raceway Lia of Freehold a couple weeks ago for a failed engine coil. While my car was being serviced here, personal items were stolen out of my car and there has been nothing couple weeks ago for a failed engine coil. While my car was being serviced here, personal items were stolen out of my car and there has been nothing done about it. What was stolen you might ask? It was a “drive safe” visor clip, a gift from my grandmother who is now deceased. Like I said, nothing has been done about it. Not even so much as a phone call. I called and left a voicemail. No return call. I emailed and left my phone number. No returned call. Simply just have been met with an email response of “we’ll look around for it and sorry, we get your frustration”. All of the pictures I had held underneath this clip were rummaged through and put in my center console when they were clipped to my visor originally. Also, a Photo Booth strip of pictures of me and a friend was taken out of all the pictures and prayer cards I had in said clip. if you ever want to trust your car at this dealership just know they employee dishonest, untrustworthy people and will do nothing to make the situation right. My engine coil blew, so why that meant someone needed to sit in my car, take the clip off the visor, look through my photos, take 1 of the photos AND to take the clip, is something I can’t understand. I emailed the service department manager and the service director. Frank and Lauren. Neither of them seem to take this seriously as I had said, no one thought to even pick up the phone to speak to me after I alerted them of the situation. More

Active duty military. The service was all rushed as I moved to the area and needed a car last minute. He used that against me and ripped me off without offering any of the The service was all rushed as I moved to the area and needed a car last minute. He used that against me and ripped me off without offering any of the option the dealership said they provide to get me off his time. More

Very helpful and friendly. Worked with me to help. I truly appreciate all that was done for me. Worked with me to help. I truly appreciate all that was done for me. More

I wanted to take a moment to express my deepest gratitude for the outstanding service I received at your dealership. From the moment I walked in, Nader Zaki made me feel welcome and valued. He patiently answ for the outstanding service I received at your dealership. From the moment I walked in, Nader Zaki made me feel welcome and valued. He patiently answered all my questions, provided expert advice, and helped me find the perfect vehicle for my family. I especially appreciate the extra effort Nader put into ensuring a smooth and efficient transaction process. The exceptional service at Raceway Kia Freeehold exceeded my expectations, and I couldn’t be happier with my new vehicle. Thank you for the exceptional experience! Jennifer B More

What a wonderful dealership as Hector, the general manager and even the principal manager went to great lengths to give me my 2nd great deal on another Kia Lease. I could not of been happier. The GM manager and even the principal manager went to great lengths to give me my 2nd great deal on another Kia Lease. I could not of been happier. The GM was in no way pushy and hector was always in touch. It wasnt a smooth road, but they helped me navigate any and all obstacles to get this done. I cant thank them enough they made a negative situation I had with a manager into a huge positive for me and my family More

They were extremely helpful and patience with me. Justice and Andrea are sweet, kind and down to earth. I got a great deal and treated like family! Justice and Andrea are sweet, kind and down to earth. I got a great deal and treated like family! More

Justice was extremely helpful and professional. He made the entire experience very smooth and painless. He made the entire experience very smooth and painless. More

Rosario was superb. He was able to answer all my questions and help me through the process of deciding between a gas-powered car and a hybrid. He was on time for our m He was able to answer all my questions and help me through the process of deciding between a gas-powered car and a hybrid. He was on time for our meetings and always courteous. Best of all he let me make the decision using his information and experience instead of forcing me to get one car or another. Definitely a rising start for the dealership. And even after I took delivery he was there to explain "the new toys" even though it took time from his day. More

Nader Zaki was a pleasure working with today in getting me the car of my choice. I can truly say he made my buying experience wonderful from start to finish. His customer service skills and professionalism me the car of my choice. I can truly say he made my buying experience wonderful from start to finish. His customer service skills and professionalism are exceptionally excellent and he has gained a customer for many years to come. I would also like to mention Sam was very helpful as well in making sure the deal closed smoothly. These two gentleman are the best I’ve dealt with in all my years of buying automobiles and that speaks volume! More