Raceway Kia of Conshohocken - Service Center

No proof Simoniz GlassCoat was ever applied after paying $700 for it. They claim to have applied it "over" or "around" an instruction sticker on a high use location on the tailgate. The reality is, they exp $700 for it. They claim to have applied it "over" or "around" an instruction sticker on a high use location on the tailgate. The reality is, they expect blind trust and for consumers to just really want the warranty, not the actual protective coating. Zero trust by talking with multiple people at Murray Kia IF it was applied, zero ownership to having not applied it properly. So much negativity and arrogance from this place! If you want it done correctly, if you'd like it without a hassle and arrogant attitudes, go somewhere else. I've escalated legally to sort it out, while no one there hears the real problem. More

Michelle in the service department is great! We always have a wonderful experience with Michelle Fister in your Kia service department. She has the best customer service skills. She works her but We always have a wonderful experience with Michelle Fister in your Kia service department. She has the best customer service skills. She works her butt off to provide the very best experience. She treats you like family. She never forgets who you are and knows everything about you. She is always happy, nice, personable, honest, caring and just a funny gal. There ought to be more Michelle's in the world. She would make a fantastic trainer for your new employees. We also enjoyed Roger O'Kane as our sales guy. He was great. He was very knowledgeable. He didn't hard sell us which I appreciate. He just calmly explained everything to us and answered all our questions and concerns. I would highly recommend your dealership along with Michelle and Roger to all my friends and family. We love our KIA. Thank you and keep up the good work! I'm still waiting for the survey to be emailed to me so I can complete it and return. When do you send those out? How many days after servicing the car? More

If you need service done at Murray Kia, ask for Michelle. She is the best!! Very warm, kind & understanding. Michelle puts me at ease very visit I make to Kia. She totally understands my concerns and help me She is the best!! Very warm, kind & understanding. Michelle puts me at ease very visit I make to Kia. She totally understands my concerns and help me to get my appointments & work done in an appropriate time & manner. More

Great Service The people that worked on my car and helped answer questions did an amazing job. Roger was personable, funny, and made sure I understood what was bein The people that worked on my car and helped answer questions did an amazing job. Roger was personable, funny, and made sure I understood what was being done to the car and additional information that would help me save money. More

Service Had a tire pressure issue on my way home. I was about 20 minutes from Murray Kia, It was 4:45 and service closes at 5. I was told that the service de Had a tire pressure issue on my way home. I was about 20 minutes from Murray Kia, It was 4:45 and service closes at 5. I was told that the service department was packing up getting ready to go home and no one could wait for me. All I wanted was my tire pressure checked. That's poor customer service. More

Radio problem They are telling me I need to replace my radio for the second time in less than a year at my expense. Michelle tried hard. Frank Mendocino, service ma They are telling me I need to replace my radio for the second time in less than a year at my expense. Michelle tried hard. Frank Mendocino, service manager, quick tempered and rude. My second interaction with him.They should take a lesson from Ardmore Toyota, Pa More

Worst Dealership In the World. Go anywhere else. The service center Manager Frank is a complete xxxxxxx and a thief. Do yourself a favor and dont buy a KIA if you want service. The service center Manager Frank is a complete xxxxxxx and a thief. Do yourself a favor and dont buy a KIA if you want service. More

Terrible Place - Wouldn't Help in an Emergency This place left me high and dry in an emergency. I was at King of Prussia and an hour from home when my Kia minvan sliding door became stuck open in This place left me high and dry in an emergency. I was at King of Prussia and an hour from home when my Kia minvan sliding door became stuck open in a parking lot. I couldn't get it closed even with the help of a local Sears Automotive, and needed help desperately to get home. I had my four children and was picking up two nephews for the weekend. I called Murray Kia at about 2:00 on a Friday and told them my situation and asked if there was anything they could do to help and i could get the car there in about 15 minutes. I was essentially told, "I know you're in an emergency and we are the closest dealer, but we are just too busy to fit you in and it's Friday", even after I asked for the manager and reiterated my situation and the kids being involved. I tried one final time and asked if they could at least get it closed, and they told me it could be hours. I understand it could have been more involved, but they could of at least tried. I called Kia of West Chester and they offered help immediately and were compassionate toward my situation, despite being very busy. They fixed the door at 3:30 on a Friday and wanted it completely done for me. That is customer service. I think the way they responded is telling about the way the place is managed. More