Raceway Kia of Conshohocken - Service Center

awful place. took 9 hours to fix the two simple recalls and oil change. they brought the car out with the check engine light still on. after all of this they neve took 9 hours to fix the two simple recalls and oil change. they brought the car out with the check engine light still on. after all of this they never even updated the oil change sticker. best of all I find a cigarette butt in the car from the dirty guy who was working on it. will never go back. More

I can always get an honest answer from Michelle. She's Great! Makes it easy to make decisions for my vehicle She's Great! Makes it easy to make decisions for my vehicle More

Had a fantastic experience with Hassan at Raceway Kia. He was transparent, honest, and worked hard to get me the best possible deal. I couldn't be happier with my purchase and the overall experience. He was transparent, honest, and worked hard to get me the best possible deal. I couldn't be happier with my purchase and the overall experience. More

Cris at Raceway Kia made my car buying experience a breeze. He was patient, knowledgeable, and genuinely cared about my needs. Left the dealership with a smile and a car I love. Thanks, Cris! breeze. He was patient, knowledgeable, and genuinely cared about my needs. Left the dealership with a smile and a car I love. Thanks, Cris! More

Hakim was a game-changer for me at Raceway Kia. He listened to my needs, was super patient, and ensured I got a deal that was perfect for my budget. Exceptional service! He listened to my needs, was super patient, and ensured I got a deal that was perfect for my budget. Exceptional service! More

Kelly assisted me with my 2023 Kia Seltos. I had the cabin filter changed, new wipers, and an alignment done. Kelly was very professional and kept me up to date with all service details. I was I had the cabin filter changed, new wipers, and an alignment done. Kelly was very professional and kept me up to date with all service details. I was happy with my customer service and repairs. Thank you. More

Took my car in for service at Raceway Kia of Conshohocken and was genuinely impressed. The team was professional, timely, and kept me informed throughout. Will definitely be returning for future services! and was genuinely impressed. The team was professional, timely, and kept me informed throughout. Will definitely be returning for future services! More

Oil change disaster drove 20 min oil pored out car shut down towed away. Manager was uncaring. Said accidents happen no big deal. No car for me to use. Then he offered free oil changes ( I all ready get t down towed away. Manager was uncaring. Said accidents happen no big deal. No car for me to use. Then he offered free oil changes ( I all ready get that but an oil change is 2 hours so who wants that) also said he would fill my tank when they returned the car. Nope they didn’t. No wonder the support help is so arrogant when you call and while you are there. I had them xx on a recall and was told there wasn’t one. There is. They tried to charge me for the oil change that was part of buying there. More

I have been going to Raceway Kia for over 6 years. Yesterday on 10/9/23, I was there for a scheduled oil change for which I waited 3 hours for completion. I was originally told that it would take abou Yesterday on 10/9/23, I was there for a scheduled oil change for which I waited 3 hours for completion. I was originally told that it would take about an hour and 45 minutes to 2 hours by an associate whose name was Kelly Bolden. I usually work with Lynn who is fantastic. After 2 hours of waiting, I approached the desk to inquire about the wait, as people who entered the waiting room after me came and left. Kelly told me that she put in a time for the oil change to be completed, but it wasn't finished and that I would have to wait an additional 20 minutes. Kelly told me that she would knock some money off the price of the oil change for the wait and asked if I still wanted the complimentary carwash. After another 20 minutes, I was so frustrated because my car still was not done, and I told her to forget the carwash and just bring me my car. The price of the oil change was only discounted $15 for the additional hour that I had to wait-- without the car even being washed. This was an insult and showed no value for my time! Minimum wage at Amazon & Wawa starts at $15 an hour, and I think my time is more valuable. In addition the service sticker that was placed on my windshield to remind me when to get my car service again read "Next Service Due Date: 04/09/20" when it's 2023 right now. My invoice number is 94111. I usually don't have any problems with customer service which is why I haven't posted a review to YELP. More

Do not recommend service at Raceway Kia. At my last appt., I came for an alignment, but the tech broke the adjustment bolt, rendering my car undriveable. I was not consulted about the adjust At my last appt., I came for an alignment, but the tech broke the adjustment bolt, rendering my car undriveable. I was not consulted about the adjustment bolt possibly breaking, otherwise I would not have continued with the alignment, all this costing me almost $600. I spoke to the service manager and told him that I should have been consulted before the service tech performed the work. I've been to dealers in the past where they've warned me about issues that could arise before completing the work. It should have been my choice. Instead, I had to wait 5 hours for the part to come in, causing the service tech to rush so he could leave before the holiday not fixing the alignment correctly and not offering to give me a loaner. At the very least, the service manager should have given me a price break on the labor because I wasn't consulted prior to the work being performed. No apology was ever given either. More