Raceway Kia of Conshohocken

I have been going to Raceway Kia for over 6 years. Yesterday on 10/9/23, I was there for a scheduled oil change for which I waited 3 hours for completion. I was originally told that it would take abou Yesterday on 10/9/23, I was there for a scheduled oil change for which I waited 3 hours for completion. I was originally told that it would take about an hour and 45 minutes to 2 hours by an associate whose name was Kelly Bolden. I usually work with Lynn who is fantastic. After 2 hours of waiting, I approached the desk to inquire about the wait, as people who entered the waiting room after me came and left. Kelly told me that she put in a time for the oil change to be completed, but it wasn't finished and that I would have to wait an additional 20 minutes. Kelly told me that she would knock some money off the price of the oil change for the wait and asked if I still wanted the complimentary carwash. After another 20 minutes, I was so frustrated because my car still was not done, and I told her to forget the carwash and just bring me my car. The price of the oil change was only discounted $15 for the additional hour that I had to wait-- without the car even being washed. This was an insult and showed no value for my time! Minimum wage at Amazon & Wawa starts at $15 an hour, and I think my time is more valuable. In addition the service sticker that was placed on my windshield to remind me when to get my car service again read "Next Service Due Date: 04/09/20" when it's 2023 right now. My invoice number is 94111. I usually don't have any problems with customer service which is why I haven't posted a review to YELP. More

Do not recommend service at Raceway Kia. At my last appt., I came for an alignment, but the tech broke the adjustment bolt, rendering my car undriveable. I was not consulted about the adjust At my last appt., I came for an alignment, but the tech broke the adjustment bolt, rendering my car undriveable. I was not consulted about the adjustment bolt possibly breaking, otherwise I would not have continued with the alignment, all this costing me almost $600. I spoke to the service manager and told him that I should have been consulted before the service tech performed the work. I've been to dealers in the past where they've warned me about issues that could arise before completing the work. It should have been my choice. Instead, I had to wait 5 hours for the part to come in, causing the service tech to rush so he could leave before the holiday not fixing the alignment correctly and not offering to give me a loaner. At the very least, the service manager should have given me a price break on the labor because I wasn't consulted prior to the work being performed. No apology was ever given either. More

Marvin Burrows helped me get a car it was very scary but he helped me get my dream car 😍 he helped me get my dream car 😍 More

Marvin Burrows made my dreams come true I really thought I would never get a new car but Marvin made my dreams come true I love my Kia Soul it has everything I always wanted in a car thank you Marvin I would never get a new car but Marvin made my dreams come true I love my Kia Soul it has everything I always wanted in a car thank you Marvin More

Zero rating! Terrible Customer Service, inflated MSRP by thousands! I wouldn't refer my worst enemy there. Purchased same vehicle elsewhere for MSRP! Terrible Customer Service, inflated MSRP by thousands! I wouldn't refer my worst enemy there. Purchased same vehicle elsewhere for MSRP! More

Rene was excellent! He took the time that was needed to find my husband and I a car we could afford! Rene was patient with us and was able to get us the numbers we were He took the time that was needed to find my husband and I a car we could afford! Rene was patient with us and was able to get us the numbers we were comfortable with! I would definitely give Rene business again in the future and recommend him to family and friends!! Thank you Rene! More