RK Chevrolet

Yo Yo Financing at its best I purchased a 2013 Ford Focus on 3/21/2015 from RK Chevrolet in Virginia Beach with financing through SNAAC. I was approved, talked to the bank, and s I purchased a 2013 Ford Focus on 3/21/2015 from RK Chevrolet in Virginia Beach with financing through SNAAC. I was approved, talked to the bank, and singed the contract. Now they are saying they contract is not valid and want the car back. The reason is because I do not have a license. They sold me the car knowing I did not have a license. The only mention of a license in the contract is that the intended driver is to have one. I am not the intended driver and that is my wife. As the insurance is in her name and I am just a secondary driver on the insurance. I made a down payment and again had to speak to SNAAC on the phone prior to driving off the lot with the car. All paper is signed and legal. I have a layer ready to take over this matter if we cannot get it resolved. More

SCAM AND RIPOFF BEWARE I purchased the vehicle (2013 Chevy Malibu) on 12/18/14 and 3 days later while driving on the interstate I noticed that as I would turn on my turning I purchased the vehicle (2013 Chevy Malibu) on 12/18/14 and 3 days later while driving on the interstate I noticed that as I would turn on my turning signal the touchscreen (radio and navigation) would go blank including the whole middle counsel. I repeated turning on my signal several times and it did the same thing. I contacted the family motors and spoke to Stephanie to schedule a tech to look at it and was told that “there are no recalls on this vehicle and called a liar.” Thereafter, I called the complaints hot line to speak with John Malaspina (757-431-6594) and was instructed to contact Juan Lewis (757-724-4999). Upon speaking to Jaun he was very aggressive in his tone and became frustrated with me and instructed me that I could return the vehicle and receive my down payment back of 1,000 because the finance company had not released the check to them and it was their vehicle still. Upon hanging up Jaun told me that I needed to contact Charles the store manager at the Kempsville location (757-479-3500) to inform him and the agent about the situation because he could no longer assist me. I did as he asked and contacted Charles only to be verbally abused some more and told by him that“I am driving right now can I call you back and was hung up on.” As the frustration continued to build I decided to contact the finance company who initially approved me for the loan and it was Carolina Finance in Norfolk, VA and upon contacting them I was spoken to kind manner and directed to Keith Sumrell (manager) at 757-366-0503. Mr. Sumrell was very kind and empathetic about my situation and informed me that he had not “cut” the check because he wanted to ensure that this matter was settled. Mr. Sumrell stated that if Family Motors was willing to exchange the vehicle to something that was equal in value and similar, that he would not have a problem with financing the exchanged vehicle as he agreed with me, that driving around in this current vehicle may be unsafe. I have children and I am afraid to drive them in this car. The customer service at Family motors was very disappointing and unprofessional. I was being attacked by management and other sales associates and constantly told that there is “nothing wrong with the vehicle.” I just want to warn people that are considering buying from this dealer, DO NOT DO IT, IT IS A SCAM AND THEY WILL CHANGE THEIR WORDS AND PROMISISES. All I want from them is a refund of my down payment and they can have the car. I have consulted a lawyer and he has reviewed my case and is willing to assist me with settling this matter. Please beware of this dealership. More

We are just starting the buying process and it looks like we are going to order a vehicle, I wanted write this review as our experience progresses. Initially, a few weeks ago, we drove up to RK to look at t we are going to order a vehicle, I wanted write this review as our experience progresses. Initially, a few weeks ago, we drove up to RK to look at the Tahoe and Suburban to compare to ford. A salesperson was standing there, older gentleman, short and thin who reminded me of the stereo type car salesman. We had to approach him and my wife asked one question and got one answer, then he walked away. Clearly we were unwanted at RK. Last weekend we stopped by on a fluke, immediatly Tracy came up to us, greated us in a friendly manner and immediatly began to answer our questions. Tracy showed us an LTZ Suburban, and we test drove it. We told Tracy we were on a time constraint and he was certain not to drag anything out so that we could make our meeting. We intend on going back for another test drive and talk about ordering a 2015 Suburban, if they can come up with a good price than we will have something to talk about. We look forward to dealing with Tracy and want to thank him. As to the other individual that never gave us his name or time of day, we recommend that you send him packing, if it wasn't for the time constraint and convience that brought us to Tracy, based on our first experience we would have never come back to RK. Thank you Tracy. Hope this all works out. I cannot completely rate this dealership but I will in the future. More