RICART HYUNDAI - Service Center

My wife & I have been long time customers here. 6 cars purchased. The service dept has always been troublesome to one degree or another. Yesterday I took advantage of their new pickup service to ge 6 cars purchased. The service dept has always been troublesome to one degree or another. Yesterday I took advantage of their new pickup service to get a regular oil change & rotation done. All went well until I got my car back. I was sold an alignment because of "abnormal wear" on 3 of 4 tires. I checked the tires & there is no uneven wear indicative of a misalignment. No documents provided showing Toe/Camber adjustments or anything beyond a $150 charge for the service. There was a tread depth difference of 2/32 on 3 of 4 tires however because they replaced one during my last service. When i called, the service Mgr couldn't be bothered with returning my call but instead, sent me a text this morning explaining the alignment. I'll see when I go there after work today if their integrity can be salvaged. More

After years of being a Ricart customer this most recent experience with Hyundai Service that I outlined below has me extremely disappointed and angry. This is regarding my almost 2-year old 2022 Hyundai S experience with Hyundai Service that I outlined below has me extremely disappointed and angry. This is regarding my almost 2-year old 2022 Hyundai Santa Cruz with 15,750 miles on it. Over the last month it has continually thrown a P030100 - cylinder 1 misfire. I will be taking my truck to a different dealership this week. January/February - on occasion truck would idle rough upon startup and engine light would be on. I would turn off and turn back on and the engine light would be off and engine would once again run smoothly. March 25th - this time engine light would not go off and code P030100 code was thrown - cylinder 1 misfire March 27th - appointment at Ricart Hyundai found that cylinder 1 was misfiring. Course of action was to replace ignition coil on that cylinder. Part had to be ordered. March 29th - truck picked up. April 19th - engine light on again with same error code. At this point the truck had only been driven 100 miles from the last pickup on March 29th. April 22nd - truck dropped off at Ricart Hyundai. This time I was advised that technician was able to get cylinders 2 thru 4 to misfire but not cylinder 1. Course of action was to go ahead and replace ignition coil on remaining three cylinders. Once again the parts needed to be ordered. April 26th - truck picked up. April 28th - truck was driven around 125 miles no issues. April 29th - engine light on again with same code. Dropped truck off at Ricart Hyundai. April 30th - I was told that technician had taken sample of gas in tank and found it was bad. They quoted me a total out of pocket cost of $575 to flush fuel system and refill tank. Also told that my rental car would only be covered until 4pm of that day and I would be responsible for any overage cost. ** Points to note - Full tank of gas on March 29th occurred AFTER the initial visit to Ricart Hyundai for error code P030100 I am NOT objecting to the fact I could have gotten ahold of some bad gas. That is not the point here. I'm just not seeing the correlation and feel the technician is merely guessing at the point. My hunch is that it is a bad fuel injector on cylinder 1 - plus I've always used Shell premium in this truck. I also know it is my word against theirs and the dealer will always win. - Why didn't technician bother to take a gas sample during the entire week of possession of my truck April 22-26 That could have very well saved me a THIRD trip to that particular dealership. It would have also prevented parts to be replaced that didn't need to be if it was indeed bad gas. - I received the phone call on April 30th just before 12 noon and was given until 4pm to have the rental returned. This caused me to miss a meeting at work. Why couldn't I have been given until by end of day? Such a request seemed very petty in my mind. More

Excellent service, polite and the service was quick and care delivered back home. Thank you for the good work. care delivered back home. Thank you for the good work. More

Great customer service and prompt service and thorough inspection and communication. Nice waiting area plenty of amenities. inspection and communication. Nice waiting area plenty of amenities. More

DROPPED OFF VEHICLE FOR MY CLUTCH FLUID REPLACEMENT LAST WEEK. THIS SERVICE WAS DUE AT 2 YEARS OR 22,500 MILES. NOBODY TRIED TO SELL ME THIS SERVICE. AT 3 YEARS AND 36,000 MILES I REQUESTED THIS SERVICE. IN WEEK. THIS SERVICE WAS DUE AT 2 YEARS OR 22,500 MILES. NOBODY TRIED TO SELL ME THIS SERVICE. AT 3 YEARS AND 36,000 MILES I REQUESTED THIS SERVICE. INSTEAD I WAS CHARGED FOR TRANSMISSION FLUID REPLACEMENT. TOOK VEHICLE BACK TO RICART HYUNDAI SERVICE. REQUESTED THEM TO DO CLUTCH FLUID AGAIN BECAUSE THEY DID TRANSMISSION FLUID INSTEAD OF CLUTCH FLUID. WAS CHARGED FOR CLUTCH FLUID REPLACEMENT. SERVICE WRITERS ARE NICE, BUT NOBODY NOT EVEN THEIR HYUNDAI CERTIFIED TECH SEAMS TO KNOW THAT THE DUAL CLUTCH FLUID IS SUPPOSED TO BE REPLACED AT 22,500 OR WHAT IT IS. SO UNFORTUNATELY I HAD TO PAY 2 TIMES FOR 1 SERVICE. VERY DISAPPOINTED WITH RICART'S SERVICE TECHS. More

Waited 1 hour 45 minutes before being told paper work lost and did not start working on car for routine service with appointment made ahead of time. 2.5 hour wait for oil change with appointment!! lost and did not start working on car for routine service with appointment made ahead of time. 2.5 hour wait for oil change with appointment!! More

The service in the new building was Awesome. In the past I would wait approximately and 1 1/2 but in the new building it took 30 minutes. The new building was very clean and the staff was very p In the past I would wait approximately and 1 1/2 but in the new building it took 30 minutes. The new building was very clean and the staff was very professional. I love my visit and one happy customer. More

Poor customer service and how misleading information was given during my experience. On the plus side the last during the shuttle was overly informative and understanding of my concern. given during my experience. On the plus side the last during the shuttle was overly informative and understanding of my concern. More

Got in and out quickly, staff very friendly and helpful, all the work done efficiently all the work done efficiently More

Disappointed that service manager Mark of Hyundai thought waiting 2 hours for a routine oil change that was scheduled ahead of time was acceptable. He was rude. waiting 2 hours for a routine oil change that was scheduled ahead of time was acceptable. He was rude. More