RICART HYUNDAI

Disappointed that service manager Mark of Hyundai thought waiting 2 hours for a routine oil change that was scheduled ahead of time was acceptable. He was rude. waiting 2 hours for a routine oil change that was scheduled ahead of time was acceptable. He was rude. More

Amazing customer service and willingness to assist. DWEN is also an amazing rep and contribution to the company! DWEN is also an amazing rep and contribution to the company! More

I felt comfortable from start to finish. No pressure. Loved that the manager stopped by and introduced themselves. Very helpful. Mike Pressley did an excellent job!!!! No pressure. Loved that the manager stopped by and introduced themselves. Very helpful. Mike Pressley did an excellent job!!!! More

Desmond was our salesman ( possible misspelling of name). My son reached out about a car, we met him to test drive multiple cars, all of which stayed in my sons price range. He was upfront, honest and polite My son reached out about a car, we met him to test drive multiple cars, all of which stayed in my sons price range. He was upfront, honest and polite. Explained the process of buying and trading a car thoroughly. My son was nervous, he made him feel at ease. He took the time to explain credit building and finance with my son. We left with a car, pleased with the buying experience, and I hate buying a car. As large as this dealership is and as intimidating as it can be to buy a car, Ricart Auto Mall has it dialed in! Thank you, Dawn Powell More

Cannot get anyone to respond. I bought my Elantra after getting an online price from Adam. He said he would take $400 off the sticker price. He also told me that there was a $795 I bought my Elantra after getting an online price from Adam. He said he would take $400 off the sticker price. He also told me that there was a $795 protection plan available. After meeting with the salesman, I told the manager that I did not want the protection plan. He then told me that I couldn't have $1200 off the purchase price. He told me that I had to pay full price to avoid purchasing the protection plan or I could have the $400 off the price, if I agreed to buy the proection plan also. So apparently the $795 proection plan is part of the sticker even though it's not showing on the actual sticker. Also, I had to wait for over 2 hours to see a finance person. I sent Adam an email afterwards telling him about my experience. I received no reply. I then contacted Customer Service. She told me someone would be giving me a call. I waited 2 weeks - no one called. I called her again and this time she didn't even return my call. Wow! What terrible customer service!! More

I don't have much experience with dealerships, but I do know people and Jose is one of the good ones. I know no one reads big long narratives, so I'll try to summarize all the ways Jose made me feel tru know people and Jose is one of the good ones. I know no one reads big long narratives, so I'll try to summarize all the ways Jose made me feel truly cared for. I'll also say that I was not a loyal Ricart customer or anyone special, so that tells me this is just Jose is. *Jose called me as soon as an SUV matching my specifications was available. Other dealerships said they would, but never followed through. *Seeing that I was masked, he offered to put one on (and wore it properly!) *Communicated entirely by text/email, which was my preference. Some dealerships insist on using phones. I work full time and calls are less feasible for for my work situation. *I had a question about my car and texted him a question 7 months later. He answered right away. Thank you, Jose!! More

My experience was awesome, Bill Amey made me feel comfortable in making my selection. I look forward in working with Ricart in the future. comfortable in making my selection. I look forward in working with Ricart in the future. More

Salesman was incredible. Amount of time spent there after picking the vehicle that I chose was a little much. Amount of time spent there after picking the vehicle that I chose was a little much. More