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RDS INEOS Grenadier

Devon, PA

4.8
511 Reviews

459 W Lancaster Ave

Devon, PA

19333

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511 Reviews of RDS INEOS Grenadier

May 31, 2016

Awesome Experience Justin stuck to his word and got me an affordable car to drive off in. I explained my situation and he still seem confident in getting me what I wante More

by nexttopagent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin and John
May 14, 2016

Best experience I ever had buying a car!! Devon Nissan has gave me the best experience buying a car. MameXaali N'Diaye was extremely nice and took the time to explain everything. He truly mad More

by Nkaplan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MameXaali N'Diaye
April 30, 2016

Liars and Cheats Wow, what an absolutely terrible experience. Do not work with Til Madrigale or Tim DeJesus, unless you want to endure sales games and tricks. This pla More

by VincentM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Til Madrigale and Tim DeJesus
May 05, 2016 -

RDS INEOS Grenadier responded

Devon Nissan would like to provide a bit of clarity about this review. In the state of Pennsylvania there are different tax rates in 2 counties, Philadelphia and Allegheny county. The statewide tax rate is 6% and in those two counties (Philadelphia and Allegheny) the tax rate is 8%. The customer agreed to an out-the-door price including tax & fees of $24,500 without disclosing their physical location, which was in Philadelphia. The $24,500 was assuming a 6% statewide tax rate, not the 8% for the city in which they reside. When the customer disclosed where they live, we simply asked them to pay the tax rate that is required by the state of Pennsylvania for where they reside. We sell cars to many customers in Philadelphia and Philadelphia customers understand their tax rate and do not expect us to pay the difference for them. VincentM1 is correct. We did email them a firm offer to purchase the vehicle at $24,500, showing the 6% sales tax, that we honored when the customer arrived at our dealership. With regard to what they felt was a lowball offer for their trade-in, the vehicle had a Takata airbag recall. Devon Nissan was willing to trade the vehicle for a wholesale amount because we will not sell unsafe vehicles to the public. Hopefully this provides clarity for this review. Devon Nissan is a great place to do business and the reason the customer came to our dealership was because our offer was far and away the best deal. A deal their local dealerships would not honor. Unfortunately, the customer passed on a great deal but we wish them the best of luck in their vehicle search.

March 31, 2016

great experience Had a great experience upgrading my car. Justin was efficient and professional. Justin is the best sales person ever. I would recommend family and fri More

by KBaptiste85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brown
March 28, 2016

Awesome Experience I had a wonderful experience at the Nissan Dealership in Devon! Because of the wonderful folks at Nissan, I am now leasing a 2016 Nissan Maxima! More

by KLawson12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brown
March 21, 2016

Unexpected Purchase I came in for inspection of my 2006 Maxima. Was not looking to buy a new car. It was extemely difficult to give up my car, as it held tremendous senti More

by JDK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Til Madrigale - THE BEST!!; George - Manager; Adam - Finance; Alyssa - Service
March 20, 2016

trade for newer used model I came in for an oil change but traded my 2012 Rogue for a newer used model a Rogue 2014 to save on upcoming repairs More

by Victoria Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MameXaali N'Diaye
February 08, 2016

Poor sales team Walked in and the 2 men at the desk barely looked up from the casual coversation they were having. A sales woman came over to me and they finally turn More

by Mo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sales and sales manager
December 31, 2015

The worst! My husband is unable to drive his new car because no tags or registration came in the mail, he can't go to work and the only thing the dealer can say More

by Not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General manager and John in finance
October 14, 2015

Best Dealership Experience We have bought a number of cars over the years and have had experiences from great to "never again". Today we drove home a new Nissan, having had the More

by njc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Til, George and several others whose names I forget
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