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RC Hill Mitsubishi-Ocala - Service Center

Ocala, FL

4.9
508 Reviews

508 Reviews of RC Hill Mitsubishi-Ocala - Service Center

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June 23, 2023

The service advisor was horrible. Found any reason not to help assist with ongoing problems with vehicle. I am not happy. More

by jessica.smith6021
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

RC Hill Mitsubishi-Ocala responded

Hello Jessica, full disclosure here. During your last service appointment, we informed you that the tread on three of your tires measured below safety spec and needed to be replaced. We also informed you that your tire and wheel warranty covers damage to your tires, not normal tread wear from driving. After discovering your tires were not going to be replaced for free under the tire and wheel warranty (which we’ve already replaced one tire and repaired another under this warranty previously), you began to threaten and use profane language with multiple staff members. Then you walked out into the service shop and demanded your keys back from the technician that was in the middle of servicing your vehicle while it was plugged in and receiving a software update. So, he unplugged the machine and gave you your keys and you left. Then you called back an hour later asking why your radio wasn’t working. It was because you couldn’t wait a few more minutes for the update to be completed. Later that day you came back for us to complete the software update and then submitted this negative review. We are always here to help assist you with any service or maintenance your vehicle requires, but we can’t help you if you choose to behave and present yourself in an inappropriate manner. We hope it was just a bad day because we have always worked well together in the past.

June 21, 2023

Jacob and everyone in service was an absolute pleasure to work with. Came in with a mail in my tire and they took care of the issue in a quick and timely manner. I would 100% recommend this place to anyone!! More

by Ilovemymirage27
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gamero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tavish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

RC Hill Mitsubishi-Ocala responded

Dear Ilovemymirage27, Thank you for your glowing review! We're thrilled to hear that Jacob and our service team provided you with a pleasant experience and promptly resolved the issue with your tire. Your recommendation means a lot to us. If you ever need any further assistance, please feel free to reach out. We look forward to serving you in the future. Best regards, RC Hill Mitsubishi Ocala

June 21, 2023

To worried about making the almighty dollar, instead of actually helping a person out. When you live in Florida you kinda need your AC all dealerships raise prices hoping to make a dollar or they will trad More

by jameshancock566
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jacob Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

RC Hill Mitsubishi-Ocala responded

Hey James, you forgot to mention how we discounted your vehicle diagnosis charge since you were too short on funds to cover the original bill. Of course we never like to be the bearer of bad news, but in this case your vehicle needed some extensive work based on the current state of the A/C system. Our top priority is to provide top notch service at a competitive market rate. We understand funds are tight at the moment but if circumstances change we will be here to help. -TJ

June 19, 2023

When I called Mitsubishi, I spoke with Branden, the manager. Friendly personality. I told him my air compressor lock-up. He told me what it would cost, which was perfect within my budget. He told me More

by 20williamsmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden manager
Jun 22, 2023 -

RC Hill Mitsubishi-Ocala responded

Dear 20williamsmw, Thank you for sharing your positive experience with us at RC Hill Mitsubishi Ocala! We greatly appreciate your feedback and are thrilled to hear about the exceptional customer service you received. It's wonderful that Brandon, our manager, provided you with a friendly and accommodating experience when you called. We believe in making our customers feel valued and supported right from the start. We're delighted that Jacob was able to assist you throughout the process and keep you informed about your vehicle. Keeping our customers updated is a top priority, and we're glad that Jacob delivered on his commitment. Providing personal and knowledgeable customer service is something we take pride in, and it's fantastic to hear that our team was able to meet your expectations. Seeing a smile on your face is truly rewarding for us. Thank you for choosing RC Hill Mitsubishi Ocala. We appreciate your business and hope to serve you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, RC Hill Mitsubishi Ocala

June 17, 2023

Great Dealership and super nice staff. Carlos and Jacob are always polite, and friendly. It's always a pleasure to bring my car in for service. I would recommend this dealership to anyone. More

by jantom1517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

RC Hill Mitsubishi-Ocala responded

Dear jantom1517, Thank you for your wonderful review of our dealership! We're thrilled to hear that you had a great experience and that our staff, specifically Carlos and Jacob, have consistently provided polite and friendly service. We're delighted that you find it a pleasure to bring your car in for service at our dealership. Your recommendation means a lot to us, and we appreciate your trust in us. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future. Best regards, RC Hill Mitsubishi Ocala

June 17, 2023

I enjoyed my visit, it was quick and smooth transaction. Carlos is always a pleasure to work with. He is very polite, outgoing and friendly. More

by kgator84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

RC Hill Mitsubishi-Ocala responded

Dear kgator84, Thank you for taking the time to share your positive experience at RC Hill Mitsubishi Ocala! We're thrilled to hear that your visit was enjoyable and that your transaction was quick and smooth. Carlos is an exceptional member of our team, and we're glad to know that he provided you with polite, outgoing, and friendly service. We're lucky to have him on board! Thank you for your kind words, and we appreciate your support. We look forward to serving you again in the future. Best regards, RC Hill Mitsubishi Ocala

June 16, 2023

The dealership is very clean and the staff are helpful, cheerful and answer my questions. I have always been pleased with my experience at this dealership. More

by MARGARWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Margarwk, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2023

I am very happy with Carlos Valdes, my wife & I moved here from New York on October 30, 2022. We appreciate the service from your dealership and Carlos welcoming us. More

by josephcaruso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Josephcaruso, we really appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

June 16, 2023

It was very fast and easy experience, dealership was clean and professional, would recommend to all. More

by sachecon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

RC Hill Mitsubishi-Ocala responded

Sachecon, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2023

Great service, short wait and exceptional customer service! Definitely an 11 out of 10 stars More

by jackeyla Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

RC Hill Mitsubishi-Ocala responded

Jackeyla Sullivan, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!