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RC Hill Mitsubishi-Ocala

Ocala, FL

4.9
957 Reviews
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3550 S Pine Ave

Ocala, FL

34471

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Showing 957 reviews

March 26, 2021

I went for my first Service Maintenance. The Service was I went for my first Service Maintenance. The Service was fast and they did a very good job. They even threw me a car wash. More

by cintron_benjamin2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Carter
Mar 26, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you for the 5 star rating Benjamin! We're glad you had an excellent service appointment and look forward to serving you in the future!

March 25, 2021

Scott was AWESOME!! He was very professional and took the time to find a car that fit my budget. He was patient while I made my decision, he didn't push me just to get the sale. I liked that. Most sales More

by jayhawkgirl76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the 5 star review! We are so happy you had such a great car buying experience with us!

March 25, 2021

Very friendly and clean dealership with good prompt service! Albert was great to work with and we will continue to take our Outlander there for service. More

by jpatriot12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Carter
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you for the 5 star review! We are thrilled you had an excellent service appointment with us!

March 25, 2021

Tony Martin made this vehicle purchase very pleasant. He introduced himself soon after we arrived, was welcoming and friendly. This was a big purchase for us, and he let us move at our own pace, no pressure More

by daffnee2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie who preps cars. Super friendly and helpful
Mar 26, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you for the 5 star review! We are glad you had an awesome car buying experience with us!

March 25, 2021

Waisted time driving up from Daytona, only to get a hotel, stay the night, to wake up to an email saying they’ve took a down payment. Wasted time and money More

by Conrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Hi Conrad, We apologize that the vehicle you were interested in sold before you were able to make the drive to come and see it. Our goal is to give every customer an equal opportunity to purchase a vehicle before it sells. However, with the way we market price our vehicles and give our customers the ability to purchase from home, they tend to sell extremely quickly; even sight unseen as in this case. To be fair, you did not request to work a deal on this vehicle prior to requesting an appointment, request to place a deposit to hold the vehicle, nor give your sales adviser any indication that you were booking a hotel room to come and see this vehicle; a vehicle located less than two hours away from you. Ultimately, the vehicle was already sold by the time you emailed your sales adviser that you were planning on coming to look at it and we promptly messaged you, and several others, that the vehicle was no longer available. Again, we understand that you are upset the vehicle sold before you were able to make the trip out to look at it, but this does not mean we did anything to deserve a 1 star rating.

Mar 25, 2021 -

Conrad responded

The service I received was one star. Thanks for the response and thanks for trying to make it my mistake. Just poor salesman ship. So you’ll in fact do deserve the one star in this case, If that. I did Inquire and asked about how much payments would be with the deposit I have, no one responded. No one notified me in till the following day at 9:30am so if you all sold the vehicle the night before you should have responded last night letting me know that. I wasted time and money. You all have poor salesmanship.

March 24, 2021

Friendly and efficient service department they found a stripped lug nut on one of my tires. I feel I can trust them with taking care of my car More

by billvogenitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Carter
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you for the 5 star review! We look forward to serving you in the future!

March 24, 2021

Quick and easy. We were in And out of the building in less the. 2 hours with a new car: friendly and efficient, easiest car purchase ever More

by jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael Freeman
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you for the 5 star review! We are thrilled you had a quick and easy car buying experience with us!

March 24, 2021

This is simply the best dealership and by far the best service Dept. I will not go anywhere else. I highly recommend this service Dept to everyone, regardless of make or model of your vehicle. More

by scottyfl64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Carter
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the awesome review! We are glad you had an excellent experience with our service department and look forward to serving you in the future!

March 23, 2021

The service is good but the price is a little high, the staff is friendly, Could use just a little more snacks while you wait. More

by Love my car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Albert Carter
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Thanks for the feedback!

March 23, 2021

My salesman was awesome!He was very knowledgeable about My salesman was awesome! He was very knowledgeable about the vehicle we purchased. He us feel like family. He did not xxxxxxxx us. He made it a More

by Geneodevildogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lucas
2.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Lucas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Laney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Carter
Mar 25, 2021 -

RC Hill Mitsubishi-Ocala responded

Thank you so much for the feedback!

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