RC Hill Mitsubishi-DeLand - Service Center

What it's really like after you own a Mitsubishi from RC I noticed that a lot of reviews only covered the buying experience. I thought this review would give an objective experience of what it is like after I noticed that a lot of reviews only covered the buying experience. I thought this review would give an objective experience of what it is like after you purchase a Mitsubishi. I purchased a brand new 2011 Mitsubishi Lancer. To this point, it only has 25,500 miles. I have done all the maintenance to this car and I baby it. Back in November 2013, I had the car looked at for the service under my "VIP" maintenance plan. Everything supposedly checked out. But then two months later my car battery dies. I find it hard to believe that the dealership did not see the battery draining. On top of that, the car wasn't even 3 years old. Completely unacceptable for a newer car. This past weekend, I took my car in for another scheduled service. Now they say my tires need changing. I questioned Barbara on the car only having 25,000 miles. She stated that the new car tires are "soft". So basically she tells me that Mitsubishi gives substandard tires for a vehicle I paid good money for. I'm going to be questioning Mitsubishi on this. I believe the dealer gave me used tires, but I got no proof. I will be requesting an investigation from Mitsubishi corporate. Keep in mind I got these tires rotated frequently. I tried to contact RC Hill from an email I had back in 2011. It was an email that personally asked me how I can get their business. I replied to the email asking his input on these premature wear issues on the tire and the battery. However no response. I can only conclude that RC hill is only interested in getting your business, but not keeping it. From time to time, I see a notice in the waiting room that says they really need business. Well, not supporting your vehicles and ignoring the customer is why they can't keep business. My next car will be a Honda. Update #1 6/2/14 5:06 PM -- Just in case anyone is not fully aware, supposedly when this dealer gets a negative review, they are notified by Dealer Rater and may attempt to contact me via the Dealer Panel. So far I received no response. This further demonstrates my concern that RC Hill only wants to sell you the car. They do not have any regard for poor experience or even attempt to contact me further. Their VIP program is complete garbage in my opinion. Update #2 6/9/14 4:43 PM -- I spoke to RC Hill (owner) the other day. The communication issues were addressed. Apparently since I was on their VIP program, I never got emails to state that if any reason that I am not satisfied, to contact them. I'm told this would be corrected in the future. Also, the owner's email address changed between when I got the car and my recent issues. But they have no way of telling us that the email address changed. He still stands by the decision that it is normal wear and tear. Even with my low mileage and could not answer why my last car check from 11/2013 had recorded no abnormal wear on the tires to all of a sudden having "attention wear" after 6 months and not even 3000 miles. The dealership should stand by their products. I don't of course expect a free tire replacement. But there should be some type of appropriate prorating. Update #3 6/16/14 11:22 AM -- I continue to question the quality of this car some more. This past weekend, I noticed that the rear pillar on the driver's side snapped open on it's own. When I looked at it, I could clearly see the airbag as that is where the side curtain airbag is stored. Luckily, I just had to snap it back on. But I don't think that should have happened in the first place. It's really getting difficult for me to recommend anyone getting a Mitsubishi. I really wish the dealer would support their products some more. More

Good deal Had great service by Anthony and the service team was excellent when I needed to return shortly after my purchase. I would shop there again. Had great service by Anthony and the service team was excellent when I needed to return shortly after my purchase. I would shop there again. More

this dealship has been great over the years. never a problem with their service department. always a smile and coffee is great. thank you everyone. problem with their service department. always a smile and coffee is great. thank you everyone. More

Called for service and got an appointment the following day. Got the vehicle evaluated for service. Barbara is always very kind, professional and explains the work required and cost associated, so we ca day. Got the vehicle evaluated for service. Barbara is always very kind, professional and explains the work required and cost associated, so we can plan accordingly to keep our vehicle in good shape. Thank you Barbara... Best regards, Carlos More

Since I bought my Mitsubishi Outlander new in 2007, I have received nothing but excellent service from this dealership. Barbara, who coordinates appointments and answers the phone and runs the billing s have received nothing but excellent service from this dealership. Barbara, who coordinates appointments and answers the phone and runs the billing side of things, is very organized, and is very outgoing and friendly, as well. Kristian, the service manager, is the best I have ever come across. He is very knowledgeable about cars, and the biggest thing is that he has never tried to steer me to service that is not required. I trust this service department for quality work, knowledgeable about what they are doing, and most important, honesty to recommend only the work needed to keep my vehicle safe and in top working condition. I would highly recommend them to anyone. More

I go in very often for my oil changes and service appointments. Barbara always has a wonderful attitude and is always helpful. I never have to wait long and I am able to get an appointment at the tim appointments. Barbara always has a wonderful attitude and is always helpful. I never have to wait long and I am able to get an appointment at the time requested. I appreciate all the service staff do and highly recommend them. Keep up the great work. You have a great team in place. More

Barbara was a very helpful service person, appreciated her help and she was very friendly and I would recommend her to my friends and family in the future. her help and she was very friendly and I would recommend her to my friends and family in the future. More

The front desk and mechanics are super friendly and knowledgable. I drove from Sanford to Deland for a 30k service and will drive there again for all of my service needs. Kristian has a great crew work knowledgable. I drove from Sanford to Deland for a 30k service and will drive there again for all of my service needs. Kristian has a great crew working for him there. R.C. Hill should be proud! More

Although I had not purchased my Mitsubshi from RCHill; I did bring it in for a recall notice. Barbara was very friendly made me feel welcome. I had shown up early for the scheduled appt and she offered me did bring it in for a recall notice. Barbara was very friendly made me feel welcome. I had shown up early for the scheduled appt and she offered me coffee and pointed me in the direction of the nice waiting room. My vehicle was processed and I was on my way about the time of my appt. Then I receive a notice that I should bring my vehicle in for an oil change and a coupon with a discounted cost. Once again, Barbara treated me like I was a very important customer. Barbara has made me happy to have called RC Hill regarding the recall. More

As always, I'm very pleased with the service I get at RC Hill Mitsubishi. Barbara takes good care of me as do all the guys in the service department. I trust the work they do and feel comfortable that RC Hill Mitsubishi. Barbara takes good care of me as do all the guys in the service department. I trust the work they do and feel comfortable that they would never suggest any work that didn't need to done. Everyone is always very friendly and very accommodating, especially if I just walk in with no appointment. We have 3 Mitsubishi's in our family and we all love our cars. Very dependable! Thanks for the great service! Jean Miller More