RC Hill Mitsubishi-DeLand - Service Center

Great! I drive an hour from where I live to come here because of the quality and the staff. Everyone is so friendly and helpful. Oil changes where done in a I drive an hour from where I live to come here because of the quality and the staff. Everyone is so friendly and helpful. Oil changes where done in a good amount of time and I never felt like they pressured me to purchase any other maintenance packages. More

Purchase and service at R. C. Hill Mitsubishi I have a 2005 Mitsubishi Lancer, which I bought used at RC Hill Dealership. I love this car better than any car I've ever owned., The service dep I have a 2005 Mitsubishi Lancer, which I bought used at RC Hill Dealership. I love this car better than any car I've ever owned., The service department is excellent and Barbara Jones ALWAYS work with me to get the time and service I need., as well as keeps me up to date on services I need in the future, I would recommend this dealership to anyone who wants a good vehicle with good follow up service., and isn't that what we ALL want? L.T. More

Outstanding Customer Service For the past 4 years, every time we visited this dealer, the experience of your staff and customer service has been outstanding. The professionalism For the past 4 years, every time we visited this dealer, the experience of your staff and customer service has been outstanding. The professionalism of the personnel is an excellent asset for everyone who visit your dealer, especially for the future customers looking for help. Well done to all your staff especially Ms. Barbara Jones and Mr. Russell Ervast. More

service for my Mitsubishi my first service experience was splendid, I have had many different cars and dealers and I must say RC HILL has been the best by far, I will be going my first service experience was splendid, I have had many different cars and dealers and I must say RC HILL has been the best by far, I will be going back for all my service needs,thank you so much! More

Service experience I had an issue with my electric window while driving and called Barbara to see if I could bring the car in on short notice. She told me to go ahead a I had an issue with my electric window while driving and called Barbara to see if I could bring the car in on short notice. She told me to go ahead an bring it in. The problem was taken care of in a timely manner and for a very fair price. I would highly recommend this dealership, It's comforting to know that if another problem should arise I have someone I can count on. P. Druzolowski More

What it's really like after you own a Mitsubishi from RC I noticed that a lot of reviews only covered the buying experience. I thought this review would give an objective experience of what it is like after I noticed that a lot of reviews only covered the buying experience. I thought this review would give an objective experience of what it is like after you purchase a Mitsubishi. I purchased a brand new 2011 Mitsubishi Lancer. To this point, it only has 25,500 miles. I have done all the maintenance to this car and I baby it. Back in November 2013, I had the car looked at for the service under my "VIP" maintenance plan. Everything supposedly checked out. But then two months later my car battery dies. I find it hard to believe that the dealership did not see the battery draining. On top of that, the car wasn't even 3 years old. Completely unacceptable for a newer car. This past weekend, I took my car in for another scheduled service. Now they say my tires need changing. I questioned Barbara on the car only having 25,000 miles. She stated that the new car tires are "soft". So basically she tells me that Mitsubishi gives substandard tires for a vehicle I paid good money for. I'm going to be questioning Mitsubishi on this. I believe the dealer gave me used tires, but I got no proof. I will be requesting an investigation from Mitsubishi corporate. Keep in mind I got these tires rotated frequently. I tried to contact RC Hill from an email I had back in 2011. It was an email that personally asked me how I can get their business. I replied to the email asking his input on these premature wear issues on the tire and the battery. However no response. I can only conclude that RC hill is only interested in getting your business, but not keeping it. From time to time, I see a notice in the waiting room that says they really need business. Well, not supporting your vehicles and ignoring the customer is why they can't keep business. My next car will be a Honda. Update #1 6/2/14 5:06 PM -- Just in case anyone is not fully aware, supposedly when this dealer gets a negative review, they are notified by Dealer Rater and may attempt to contact me via the Dealer Panel. So far I received no response. This further demonstrates my concern that RC Hill only wants to sell you the car. They do not have any regard for poor experience or even attempt to contact me further. Their VIP program is complete garbage in my opinion. Update #2 6/9/14 4:43 PM -- I spoke to RC Hill (owner) the other day. The communication issues were addressed. Apparently since I was on their VIP program, I never got emails to state that if any reason that I am not satisfied, to contact them. I'm told this would be corrected in the future. Also, the owner's email address changed between when I got the car and my recent issues. But they have no way of telling us that the email address changed. He still stands by the decision that it is normal wear and tear. Even with my low mileage and could not answer why my last car check from 11/2013 had recorded no abnormal wear on the tires to all of a sudden having "attention wear" after 6 months and not even 3000 miles. The dealership should stand by their products. I don't of course expect a free tire replacement. But there should be some type of appropriate prorating. Update #3 6/16/14 11:22 AM -- I continue to question the quality of this car some more. This past weekend, I noticed that the rear pillar on the driver's side snapped open on it's own. When I looked at it, I could clearly see the airbag as that is where the side curtain airbag is stored. Luckily, I just had to snap it back on. But I don't think that should have happened in the first place. It's really getting difficult for me to recommend anyone getting a Mitsubishi. I really wish the dealer would support their products some more. More

Good deal Had great service by Anthony and the service team was excellent when I needed to return shortly after my purchase. I would shop there again. Had great service by Anthony and the service team was excellent when I needed to return shortly after my purchase. I would shop there again. More

this dealship has been great over the years. never a problem with their service department. always a smile and coffee is great. thank you everyone. problem with their service department. always a smile and coffee is great. thank you everyone. More

Called for service and got an appointment the following day. Got the vehicle evaluated for service. Barbara is always very kind, professional and explains the work required and cost associated, so we ca day. Got the vehicle evaluated for service. Barbara is always very kind, professional and explains the work required and cost associated, so we can plan accordingly to keep our vehicle in good shape. Thank you Barbara... Best regards, Carlos More

Since I bought my Mitsubishi Outlander new in 2007, I have received nothing but excellent service from this dealership. Barbara, who coordinates appointments and answers the phone and runs the billing s have received nothing but excellent service from this dealership. Barbara, who coordinates appointments and answers the phone and runs the billing side of things, is very organized, and is very outgoing and friendly, as well. Kristian, the service manager, is the best I have ever come across. He is very knowledgeable about cars, and the biggest thing is that he has never tried to steer me to service that is not required. I trust this service department for quality work, knowledgeable about what they are doing, and most important, honesty to recommend only the work needed to keep my vehicle safe and in top working condition. I would highly recommend them to anyone. More