RBM of Atlanta - Service Center

Ronald Perkins is my service representative. I've owned numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, is by far a unique characteristic in the car dealership industry. Ronald is a class act, greatly appreciated for his honesty and stellar customer satisfaction. Thank you, Jennifer L. Beck More

My husband and I both have vehicles from this dealership and Shawn McCallum is our service agent. He has given us exceptional service each and every time. He listens to any concerns we may have and we kno and Shawn McCallum is our service agent. He has given us exceptional service each and every time. He listens to any concerns we may have and we know that these issues will be taken care of. Shawn is not only extremely professional but very personable as well. We know that we are in good hands with Shawn and we have had nothing but positive experiences with this dealership. We feel very fortunate that we purchased two amazing vehicles and that we have such an awesome service representative in Shawn. More

Curt Cunningham has been my trusted service advisor since 1987. I had a 1985 300 D - turbodiesel which I had purchased in another city where I was hearing cases as a judge. I heard about RBM in 1987 and met 1987. I had a 1985 300 D - turbodiesel which I had purchased in another city where I was hearing cases as a judge. I heard about RBM in 1987 and met with Curt for service. I have owned automobiles since 1947 and have had much experience with various service departments, other than Mercedes. The service I received from RBM has been the best. Curt has been the most knowledgeable and friendly service advisor I have ever had. If I had a question about work that needed to be done I could always depend upon Curt providing me with answers which I was able to understand. In January, 1998 I purchased an 320 E sedan from RBM which has given me much joy and satisfaction. I now have over 104,000 miles on that car. In January, 2005 I had accident with my turbodiesel when I ran into a large tree which had fallen across the road. It was nighttime and the tree could not be seen until my turbodiesel ran into it. Suffice it to say, that car was a very sturdily built car and it saved my life. The medics who arrived at the scene told me that no one ever walks away from that kind of an accident. That car had about 250,000 miles on it. More

I have used two other MB dealerships in the Atlanta area for service in the past and believe RBM still sets the standard for either appointment or express service. Excellent experience with two different s for service in the past and believe RBM still sets the standard for either appointment or express service. Excellent experience with two different service advisors. More

The service was performed promptly. And the detailed and helpful assistance after the service was exceptional. They even communicated with me via email to respond to my concerns. This is a first class ope helpful assistance after the service was exceptional. They even communicated with me via email to respond to my concerns. This is a first class operation. More

My wife and I have purchased 2 MLs from RBM in 1998 and 2003, and both vehicles are still running fine with periodic service. But the best attribute of the dealership is our service advisor, Shawn McCallum 2003, and both vehicles are still running fine with periodic service. But the best attribute of the dealership is our service advisor, Shawn McCallum, who is client-centered, vehicle-knowlegeable, responsive and affable. Thank you Shawn! More

the best service person i have ever met. i trust my service rep to provide a fair and honest game plan for my vehicle. I have been using him for over 12 years and trust him with whatever he tells me i service rep to provide a fair and honest game plan for my vehicle. I have been using him for over 12 years and trust him with whatever he tells me i need. Other people in the service area stop what they are doing to try and solve your problems. Unbelievable Fantastic. More

I bought my car from RBM of Atlanta and have been somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the exper somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the experience has gone from satisfied to exceptional. He is extremely professional, kind, and knowledgeable. When I need to have my car serviced he updates me frequently and goes the distance to find a solution. I recently had a problem with the MBrace system, and James sat with me through the whole process of re-registering my car. Having a car serviced is never a fun thing to do, but James Roberts always makes it a positive experience. More

I've been buying cars from RBM for 15 years. This is simply the best car dealership I've ever dealt with. Shawn McCallum does an outstanding job in taking care of my service issues. He is very knowledga simply the best car dealership I've ever dealt with. Shawn McCallum does an outstanding job in taking care of my service issues. He is very knowledgable, friendly and efficient. I highly recommend MB cars, RBM and Shawn to anyone. More

Shawn McCallum is by far the best service advisor that you will ever find. Shawn is always respectful, informative, proactive, trustworthy, diplomatic and exemplary. He is truly an asset to RBM and para you will ever find. Shawn is always respectful, informative, proactive, trustworthy, diplomatic and exemplary. He is truly an asset to RBM and paramount in his field. I have referred him to colleagues and they, too, became fans. You need to look no further than Shawn when searching for a Mercedes service advisor. More