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157 Reviews of RBM of Atlanta - Service Center
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February 22, 2019
Bad first impressions - service and sales Service: took 2 visits and keeping my car a week each time to resolve issues. Text to Don requesting help understanding CPO E550 yielded this response Service: took 2 visits and keeping my car a week each time to resolve issues. Text to Don requesting help understanding CPO E550 yielded this response: “You should be working with the dealership where you bought the car.” Wow incredibly poor customer service. Perhaps RBM General Manager should take a hard look at his shop and start putting himself in the customer’s shoes, cause this place is from the best. More
by MB Cabriolet
Employees Worked With
November 04, 2018
Jordin Mendez came out on a Sunday to service my vehicle! I recommend RBM Service technician Jordin Mendez! He came out on a cold Sunday morning to help me unlock my car and get me back on the road safely. R I recommend RBM Service technician Jordin Mendez! He came out on a cold Sunday morning to help me unlock my car and get me back on the road safely. RBM of Atlanta has excellent customer service in their Roadside Technician Mr. Jordin Mendez. More
by Great customer
Employees Worked With
Jordin Mendez Roadside Technician
May 16, 2018
Ripoff Was told I needed repairs on my car that were not confirmed by visit to independent service shop. In fact independent shop made repairs not mentioned Was told I needed repairs on my car that were not confirmed by visit to independent service shop. In fact independent shop made repairs not mentioned by RBM. Repair prices are 100% more than independent shop. Understand high overhead accounts for higher prices, but 100%? Could understand 30%. Then received e-mail suggesting even more unwed repairs. More
by Poplfool
Employees Worked With
James Roberts
August 29, 2017
Great Communication Ron has always been flexible when communicating with about the status of my car with emails, text, calls and reports. I am never left out of the loop Ron has always been flexible when communicating with about the status of my car with emails, text, calls and reports. I am never left out of the loop about my services. More
by lmcday
Employees Worked With
Ronald Perkins
May 13, 2017
Very friendly atmosphere there! I have a Great meeting with Stewart and Brandon yesterday, it was a very friendly atmosphere that I felt there! Management team did a Great Job! Now I have a Great meeting with Stewart and Brandon yesterday, it was a very friendly atmosphere that I felt there! Management team did a Great Job! Now I understand why RMB is constantly growing. Good job, and keep holding this Great Reputation! More
by Vladis
Employees Worked With
Brandon Doyle, Stewart Houston
March 20, 2017
Service Complaint My 2010 C Class Sports was towed to RBM on Thursday, March 9, 2017 around 12 pm. I called after 3pm to see if my car was delivered. The next day I had My 2010 C Class Sports was towed to RBM on Thursday, March 9, 2017 around 12 pm. I called after 3pm to see if my car was delivered. The next day I had to follow up on my vehicle. I was told the car needed a part that had to be delivered. I was not told in detail what was wrong with my car just the steering lock. My car was at RBM for 5 days and I did not receive a loaner but, when I picked up my paper work it was written I received a loaner. I was promised one but, never received it. I have asked for a detail of what work was performed. It is March 20, 2017 and I have not received it. I was told if my car was towed by RBM the tow charge would be waived. It wasn't. Usually I get a call after my service or email survey. I have not received either. More
by Frustrated53
Employees Worked With
Tristan Standley
March 03, 2017
Service of B Class Electric I love Technology and for the last 2 years I have been driving a Mercedes B Class Electric. Mercedes does not sale these cars in GA so I was apprehens I love Technology and for the last 2 years I have been driving a Mercedes B Class Electric. Mercedes does not sale these cars in GA so I was apprehensive when I recently had an issue with the car not charging! My service advisor was Brent Vacaro and I could not have been more please with the Job he and RBM service did with my car. Everything was seamless right down to getting and returning the loaner car. They did a great job on my car and Brent was the perfect quarterback on the repair! More
by MDG
Employees Worked With
Brent Vaccaro
August 10, 2016
Service Department Manager and Director Untruthful This Mercedes dealership failed to diagnose and fix a problem with my car after my car came from under warranty.. Because the cars did not have the ch This Mercedes dealership failed to diagnose and fix a problem with my car after my car came from under warranty.. Because the cars did not have the check engine light on, but was changing funny(possible transmission) they basically told me there was nothing they could do to find out why the car was changing funny and to drive the car until the check engine light comes on. Then bring it back and they would see what they could do to help me.. Joey Tucker- Service Manager told me to call Mercedes Benz Customer Care and they would be able to make a decision about sending out a specialist to check the car. When I called customer care, I was told the dealership was responsible for getting the specialist and I had been mis-informed by Joey. I spoke with Brandon - the Service Department Director and all he said was to drive the car until the light comes on, because until they get a code to come up, there is hnothing they can do. Of course the car was not bought at RBM, but only have 50,000 miles and was still under warranty when the problem started. Now it is over 50,000 miles and no warranty. Stay clear of this place if you don't have a warranty on your car. They just don't want to deal with you and especially if you are an African American. More
by Frustrated Lady
Employees Worked With
Stewart, Joey Tucker, Pam Knowles, Brandon Doyle
February 09, 2016
My experience was so horrible I have to file a law suit RBM I took my car to this dealer for repair. Theye only didn't do the repair but trying to over charge me. They brought the strut on my car and told me I I took my car to this dealer for repair. Theye only didn't do the repair but trying to over charge me. They brought the strut on my car and told me I gave it to them that way. Manager Brandon told me I was not welcome on property. Horrible company. More
by Survival48
Employees Worked With
Service manager Brandon horrible person
October 29, 2014
Proud Mercedes Owner I have driven a mercedes for over 20 years. I never appreciated the advisor until I meet Pam Knowles, great service is what attract repeat customers. I have driven a mercedes for over 20 years. I never appreciated the advisor until I meet Pam Knowles, great service is what attract repeat customers. When I decide to purchase my next Benz, it will be where ever she is employed, I only hope it is RBM. Pam is patient, she listens to her customer, and she deliver on what is promised. Service is important, Great Service is absolutely necessary. Thank you Pam for being an excellent advisor, see you at my next service date. More
by MsJacki
Employees Worked With
Pam Knowles, Brent Vaccaro
