RBM of Atlanta - Service Center

Alex Smith has been my service adviser for as long as I can remember. It is a pleasure to work with people like him. He makes you feel like his best customer which is a rare experience these days. You s can remember. It is a pleasure to work with people like him. He makes you feel like his best customer which is a rare experience these days. You should clone him !!! Ken Mckinney I was informed at the end of this form that my description was too short. I suggest that you make this evaluation process shorter or people will bail out and you will get no information. More

I drive from Augusta, GA to RBM in Atlanta to have my services done on my 2007 E320 simply because they treat me very well. From ensuring I have a loaner vehicle to answering all my questions, I feel th services done on my 2007 E320 simply because they treat me very well. From ensuring I have a loaner vehicle to answering all my questions, I feel they take care of me and my concerns. Colin is very knowledgeable on the various models and I apprecitated the no pressure approach when I bought my vehicle from RBM. Michael takes the time to explain and suggests services needed to keep my E320 in tip top condition. Overall I am extremely pleased with the service I have received over that last three years. I would not hesitate to recommend RBM to anyone looking for a Mercedes or servicing their vehicle. More

RBM of Atlanta is fabulous. We bought the CLK 5 years ago now, and I'm telling you it still looks and feels new. Every tiny little thing that's needed fixed or replaced has been done so with the care an ago now, and I'm telling you it still looks and feels new. Every tiny little thing that's needed fixed or replaced has been done so with the care and expertise of these professionals. We've worked with Eric Koenigsberg in Sales and Shawn McCallum in Service, and they are priceless to us. Every call is answered immediately; I'm treated like a queen when I bring the car in; and we have always felt as though the recommendations were honest, thoughtful and priced correctly. Shawn is a true professional and he actually makes bringing in the car for service, a pleasure. He's curtious, gracious, and respectful every time. When we are in the market for another Mercedes, there will be no other place to buy or service. Way to go guys! More

I hadn't been to RBM in a while since my E320 was in Ohio for the last two years. I was glad to see the prompt valet and greeting service along with the new reception and waiting area. I was there for an a for the last two years. I was glad to see the prompt valet and greeting service along with the new reception and waiting area. I was there for an auto detail due to a special they were running. Ron Perkins was my previous service manager from a couple of years ago and he was still there. He's a very nice guy and he even helped me with some minor cosmetic issues on the interior of my car. The auto detail was spectacular and the car looked just like it came out of the showroom. I was pleased with the entire experience and would highly recommend RBM. More

For the past 5 years I have been satisfied with the service performed on my E320 by RBM, but I felt compelled to write about the outstanding service I received from John Remakis in my recent routine ma service performed on my E320 by RBM, but I felt compelled to write about the outstanding service I received from John Remakis in my recent routine maintenance visit. John has the rare ability to really listen to the customer and he works hard to ensure that everything is taken care of in your visit. You do not have to repeat yourself as he gets it in the first conversation. He makes certain that all issues on your "list" are completed to your satisfaction. I had my car detailed in this visit and before my departure John walked around the entire car inspecting every panel. Who does this? Their detailer does an unbelievable job by the way! As a female with limited automotive knowledge, I trust his advice and feel that he is going to make the best recommendation for my pocketbook without compromising the care of my automobile. Overall I feel valued as a customer and treated as if i just purchased a car from them. If you are looking for an excellent service adviser for your Mercedes, you should really give John a call. I can assure you that you'll be treated fairly by an honest professional. More

Amber Fontaine is always responsive to my concerns about my automobile and is willing to work within my schedule. I drive about 1000 miles per week and really need for my automobile to be safe and dependa my automobile and is willing to work within my schedule. I drive about 1000 miles per week and really need for my automobile to be safe and dependable. Amber always goes beyond the normal maintainance requirements to make sure that I can depend on my car. She works very hard to make sure that the work is completed on time. I always know that my questions will be answered and my car will be ready when promised. More

I live 5 minutes from Buckhead Mercedes & I choose to Drive 15 minutes to RBM Mercedes because of the friendly, very efficient service I receive everytime I visit the dealership. I'm greeted by a valet Drive 15 minutes to RBM Mercedes because of the friendly, very efficient service I receive everytime I visit the dealership. I'm greeted by a valet immediately (never wait), escorted into the service area, offered a beverage & before I have a chance to sit down, I'm greeted by my service representative, Alex Smith. We discuss my needs in his office, he escorts me to the loaner car section. Stays with me to make sure I'm completely satisfied. Im always provided with a nice, clean car. Alex calls me during the day to give me updates. When I pick my car up I'm always greeted by the valet & Alex has my CLEANED, serviced car brought around to the front. Again, no wait. I have never known someone who is more highly respected then Alex Smith. A friend of mine recommended Alex. RBM & I are very lucky to know him. Thanks Alex!!! More

I have used 3 to 4 different dealerships over the past 10 years and have come to rely on the friendly competant no problem attitude of all the great people at RBM I would recommend that any one who has a years and have come to rely on the friendly competant no problem attitude of all the great people at RBM I would recommend that any one who has a mercedes who needs a great experience use this dealership and ask for John. More

I bought my 240D new at RBM in late 1977. Curt Cunningham joined RBM a year or two later and has been my service advisor ever since. I rely on his advice on how best to maintain my ancient car, what is impor joined RBM a year or two later and has been my service advisor ever since. I rely on his advice on how best to maintain my ancient car, what is important to keep up, what no so much so. When I have the car serviced, most recently for a worn out door latch, he calls me early on to review what they have found and then later when the work is complete. I know my 240 is getting the best care possible. More

James was probably the most professional and efficient service advisor I've ever had with any dealership I've ever dealt with. He was very detailed and did all that he promised. A great experience! He we service advisor I've ever had with any dealership I've ever dealt with. He was very detailed and did all that he promised. A great experience! He went out of his way to keep me advised of the status of my car; I appreciate knowing what's going on. Thanks James! More