RBM of Atlanta

My service advisor(James Roberts) was extremely knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short c knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short considering I was walk in.The repair of a small transmission oil leak and reset of the fluid amount was only $109."Great experence" H.H.Hudson More

AMBER IS #1reason I came back to Merecedes to buy another car. I had an SLK before . I LOVED that car every bit of the 9 yrs I had it . Every time I had to have service I never had any anxiety but was made t car. I had an SLK before . I LOVED that car every bit of the 9 yrs I had it . Every time I had to have service I never had any anxiety but was made to enjoy bringing my car in. Thankyou RBM for having such high quality first investing in such great people like Amber Fontaine and her team. I also bought my CLK this year.Kudos. Steve schupak was great car salesman too! More

The reason why I continue to have my ML 350 serviced at RBM of Atlanta is due to the great customer service provided from beginning to end. Scheduling my service appointment is painless without having the RBM of Atlanta is due to the great customer service provided from beginning to end. Scheduling my service appointment is painless without having the long wait to be connected to have my appointment date and time confirmed. My Advisor, Shawn McCallum, is great and very knowlegeable about his job. I trust what he says to me and I do not fell that he is trying to make me purchase additional items for my vehicle that isn't needed. I would suggest that RBM of Atlanta keep Shawn McCallum around for a long time because he is great and I have referred a number of my colleagues to RMB of Atlanta because of Shawn McCallum. More

We have been a client of RBM of Atlanta for many years. Perhaps the word "client" is too strong. We're treated more like friends & family when we visit! Steve Edwards has been "our guy" since the beginni Perhaps the word "client" is too strong. We're treated more like friends & family when we visit! Steve Edwards has been "our guy" since the beginning. Over the years, Steve has effortlessly guided us through the purchase of three MB vehicles and is always available when we call with any questions regarding our automobiles. He goes as far as to initiate calls and letters, just to see how we're doing! Although our purchases tend to run to pre-owned Merc's, Steve, (and the entire office staff), always treats us as if we were buying a new Maybach! The "garage experience" is almost unbelieveable. A highly-trained mechanic actually hand-carries you through the process and explains, in detail, whatever service is being done and why. This is handled out of a "private office", with your vehicle parked alongside, so the service-person can give you a hands-on review, with your car present, (and you can ask "dumb questions" without fear of embarrassment). We have recommended RBM of Atlanta, (and Steve), to many family members and acquaintences, in full confidence that our people will be treated in a respectful and most helpful manner. Although RBM of Atlanta is farther away from home, the above will explain why we drive many more miles to do business with Steve Edwards and all the folks at RBM of Atlanta. More

RBM of Atlanta is an excellent dealership. Mr. Dennis Phillips of the service department is also an excellent service representative and very focused on providing outstanding customer service. I enjoy my Phillips of the service department is also an excellent service representative and very focused on providing outstanding customer service. I enjoy my dealings with Mr. Phillips each and every visit. More

I have been using RBM to service my car for more than 7 years. Repairs are always made on time and with excellence. Dennis Phillips provides a thorough in explanation, is always available to answer any que years. Repairs are always made on time and with excellence. Dennis Phillips provides a thorough in explanation, is always available to answer any questions and only recommends what actually needs to be done. I can appreciate a dealership that does not try to over sell unecessary repairs. I have a '99 E320 with close to 180K miles still in excellent running condition, thanks to RBM service department. More

Being a single woman, I have the peace of mind knowing that my car is in good hands and I will be safe in a car that runs beautifully. Alex Smith has always been very accommodating when I suspect any pro that my car is in good hands and I will be safe in a car that runs beautifully. Alex Smith has always been very accommodating when I suspect any problem and always manages to fit me in for service. He at least will get someone in the shop to come look at the issue and either fix it quickly (if possible) or put my mind at ease that all is well with my car. I love driving a Mercedes but it is also very much about the service I recieve and again, the peace of mind I get from knowing help is only a phone call away. I would recommend RBM highly to anyone in the market for a new car. More

Outsatnding service and support. More

I have no issues with RBM. Every time I have had service, they have done an excellent job. It just takes a little longer that I would like. But I always have a loaner so I really do not mind the lenght of ti they have done an excellent job. It just takes a little longer that I would like. But I always have a loaner so I really do not mind the lenght of time. They are friendly, I get a clean car back, and my service advisor is always available to talk. Know your car and what needs to be done and only accept additional service if only make sense to you. More

Simply put the worst service I have ever had. Dropped our car the night before for service and was called and told they recommened services which the rep later admitted were not really due. However, th our car the night before for service and was called and told they recommened services which the rep later admitted were not really due. However, the kicker is they told me that they had not started on the car since they did not have approval for these additional items and would need to keep the car over the weekend. I will never darken their doorstep again. More