RBM of Atlanta

The process of getting a car repaired used to be as painful as going to the dentist....until we started servicing our cars at RBM. It almost makes a person wish their Mercedes broke down more frequentl painful as going to the dentist....until we started servicing our cars at RBM. It almost makes a person wish their Mercedes broke down more frequently - because dealing with Brent Vaccaro and all the employees there actually make it enjoyable. Their pricing is fair, and in our most recent troubles, every employee pitched in to help our car reach a certain mileage to rectify the problem - it needed alot of miles. Blown away by RBM's dedication in fixing it. LOVE this place, and if I don't own Mercedes in the future, I'll be sad, just because I'll miss this place! More

If you are looking for a dealership that is dedicated to giving you the best service, then I recommend RBM of Atlanta. If you are looking for a service advisor who will answer your questions and give you an giving you the best service, then I recommend RBM of Atlanta. If you are looking for a service advisor who will answer your questions and give you an accurate recommendation, then I highly recommend Brent Vaccaro. His attention to detail and upbeat personality always make my visits enjoyable. Brent Vaccaro clearly explains what service needs to be completed and gives you the option to determine if you want to accept his recommendation. After six years, I am still satified with his recommendations. More

I would definitely recommend RBM to anyone, especially if you're like me where exceptional customer service is a MUST. The Facility is nice, the staff was wonderful, the service advisors were kind, patient a you're like me where exceptional customer service is a MUST. The Facility is nice, the staff was wonderful, the service advisors were kind, patient and very educational. Especially Brent Vaccaro, my service advisor of 5 years, he's the absolute best. Last but not least, the detailing department is Superb! Chops, will have your car looking shiny and brand new again as if you just drove it off the lot. As my mom would say, "If you can't beat'em, join'em"! It's an experience you won't forget.............. More

Brent Vaccaro takes care of us every time we have service on our E320. He is honest, courteous and explains in detail the work needed and the work performed. We bought our car at this dealership and have had on our E320. He is honest, courteous and explains in detail the work needed and the work performed. We bought our car at this dealership and have had it serviced there for 8 years. Even though our car is older now, Brent still takes the time to help us no matter how much we spend at the dealership. We live 30 minutes away and pass another Mercedes dealership on our drive to RBM. We've tried the closer dealership and we were treated like a number there. RBM takes care of us like we are longtime customers and that is what we have become. RBM is all around a great place to go. When we are ready to buy again, we will go to RBM. More

I have only had excellent service in every area when I have only had excellent service in every area when purchasing a new vehicle from RBM of Atlanta, therefore, I could only rate every question list I have only had excellent service in every area when purchasing a new vehicle from RBM of Atlanta, therefore, I could only rate every question listed above with a 5. I have purchased three new Mercedes from RBM and my daughter has purchased two. A close friend of my daughter saw my new 2000 E-320 and came to RBM and purchased the same E-320 in just a different color from the same salesman, Mr. Kyrus Frames. The main reason I returned to RBM and Kyrus when I needed a new vehicle recently was I had found in previous dealings and in researching this one that I could trust Kyrus to tell me the truth. Even when Kyrus knew the truth was not favorable to me, he presented the facts truthfully. I think this record says that I know I can depend on RBM and Mr. Frames when I purchase a vehicle. More

Alex Smith is by far the best service provider I have ever worked with. He listens, understands my concerns and cares that I am happy with the results. He never thinks any of my issues are too small to h ever worked with. He listens, understands my concerns and cares that I am happy with the results. He never thinks any of my issues are too small to handle. I'm in real estate and am in my car more than the average person so when I feel something is not right I always know Alex will do a thorough check of the problem and the end result will be it is repaired. He is always pleasant, knowledgeable of his product and I leave my car with him knowing when I pick it up it will be better than when I left it. He also always accomodates my schedule which is scattered. I have given Alex this rating as in all the years I have dealt with him I have never been dissatisfied with his professionalism. Terre Slaughter More

Pam goes above and beyond every single time! It started with me from the moment I walked onto the dealership lot. I was interested in looking at a used BMW that was on the lot. Pam steered me in the righ with me from the moment I walked onto the dealership lot. I was interested in looking at a used BMW that was on the lot. Pam steered me in the right direction when she talked me into driving the C300 after driving the BMW. I was convinced I was not a Mercedes Girl in the least. I was MISINFORMED! Pam assured me that I would be so happy with my choice and my service. She was correct! Every single time I have been in for service, she is extremely helpful and has even been waiting on me to handle everything in a hurry because I called and told her I was running late for a very important meeting - I did not have to wait for anything. She got me out of my car and into a rental in no time. You cannot beat that for service. I have been able to convince several friends since then to invest in a mercedes from RBM and to be confident that they will always receive the utmost respect and top notch service as a customer - my thanks to Pam for treating me and my car like we are the only customer she has to worry about! More

Very comfortable environment. No pressure sales. Conveniently located. Many of the dealership's people know your name, but most all recognize you as a customer and acknowledge you each time you vis Conveniently located. Many of the dealership's people know your name, but most all recognize you as a customer and acknowledge you each time you visit the dealership. My sales person Colin Harrison promised to have our cars (my wife and I both purchased from the same dealer and sales person) washed when we came in, and he cheerfully accommodates us each time, with a minimum of advance notice. Pricing accommodation is good for a Mercedes dealership, but it's the service aspect that makes the experience worth the price. And, Mercedes has refined their products to be second to none! More

Alex Smith has been my service advisor for at least eleven years and not one time has he not exceeded my expectations. He always returns my calls promptly takes care of every item that needs attention eleven years and not one time has he not exceeded my expectations. He always returns my calls promptly takes care of every item that needs attention and calls and gives me updates when appropiate. I was in the automobile industry for twenty nine years. Twenty one of those years as a new car and truck dealer. I had 155 employees 22 of which were managers in some capacity so I know and outstanding excellent performing individual when I see one. Alex is the best. More

My relationship with RBM goes back to 1974 when they were located on Pharr Road in Buckhead. RBM is one of the few reasons I venture outside of the Perimeter Highway (I-285). They are worth the trip to me. located on Pharr Road in Buckhead. RBM is one of the few reasons I venture outside of the Perimeter Highway (I-285). They are worth the trip to me. Charlie has been my Salesman for the past 10+ years and I have purchased multiple car from him. The fact that Charlie has become a friend sums up my opinion of him. He is very knowledgeable and patient. My current car is certified pre-owned and Charlie was able to help me with it. He called me for several months until the "right one" came along. I give very high marks to Charlie and my long time Service Advisor, Don Mackay. More