RBM of Atlanta

This dealership "gets" customer service all the way from the sales to the service department. I have purchased 5 vehicles from RBM and have been overjoyed with each. Just one of my experiences oc way from the sales to the service department. I have purchased 5 vehicles from RBM and have been overjoyed with each. Just one of my experiences occurred the day before a holiday and my car needed work before travel the following day, the dealership was swamped, booked several days out however the service manager quickly went into action and had my car in a bay within the hour. My technician, James Roberts was outstanding performing all the work quickly, I drove away within a couple hours on a day where any other dealership would have just said sorry, we are booked, RBM came to my rescue. I could not be happier with RBM and in particular my sales rep, Eric Koenigsburg, the service manager, Pam and my technician James Roberts. They all understand taking care of a customer, I'm sure the balance of employees at RBM deliver the same level of service I've experienced. If you get a chance, buy from RBM, it'll be the best car ownership experience you'll ever have. More

The staff is always friendly and courteous when I go. I never have to wait more than a few minutes to be helped. And my car is well taken care of at RBM. never have to wait more than a few minutes to be helped. And my car is well taken care of at RBM. More

I used the Quick Service option at RBM of Atlanta for the first time with my new C350. James helped me quickly get a 5,000 mile oil change for by baby as well as order a bike rack and top bars. I'll defini first time with my new C350. James helped me quickly get a 5,000 mile oil change for by baby as well as order a bike rack and top bars. I'll definitely come back to him for supplemental oil changes and other quick issues. More

I wish to congratulate RBM of Atlanta for having such a valuable service advisor as Bob Christen on their staff. Bob has been taking care of my 2002, 2008 and most recently started to service my 2011 E350 valuable service advisor as Bob Christen on their staff. Bob has been taking care of my 2002, 2008 and most recently started to service my 2011 E350 Coupe. As a retired mechanical engineer I am probably more demanding than most other clients Bob has to deal with and yet Bob has always been patient and accommodating in any situation. Because of Bob I will go out of my way to have my car serviced at RBM of Atlanta. Igor Blinow, More

Eric Koenigsberg, simply put, is the best car salesman out there. We hadn't done business with RBM in over a decade, but I immediately called Eric when the time came to make a change -- he had taken care out there. We hadn't done business with RBM in over a decade, but I immediately called Eric when the time came to make a change -- he had taken care of us then, and had also served a number of my business colleagues in the interim. Eric treated me as if I was family from the moment we reconnected on the phone. He was completely solicitous of my every need, from walking me through all the options, to squeezing every possible ounce of value INTO the transaction, to picking me up at my house on delivery day to bring me to RBM. The whole process was, without a doubt, the easiest and most enjoyable car-leasing experience I have had, bar none. More

Bob Christian is the reason that my wife and I both purchased and continue to exclusively service our MB's at RBM. We have been working with Bob since 1988, when we bought our first MB. He is experie purchased and continue to exclusively service our MB's at RBM. We have been working with Bob since 1988, when we bought our first MB. He is experienced, understanding, responsive and quite frankly, we believe that he is completely focused on getting us the best service, as we need it. We have over 20 years of great results from Bob relative to servicing our vehicles. Finally, our strong position is that Bob focuses on his customer in a way that creates extreme loyalty for us and benefits RBM. It is a true win / win / win (us / RBM / Bob). We trust him in a way that cannot be expressed. We would and do recommend him without reservation. Call me or my wife Terry if you need more! (404) 307-8980. More

I love the experience of buying and servicing my car at RBM of Atlanta. My Service Advisor has always made me feel like the most important customer he has, even though I own a CPO vehicle not a brand new RBM of Atlanta. My Service Advisor has always made me feel like the most important customer he has, even though I own a CPO vehicle not a brand new one! The facility is spotless, my car is always perfect upon my pickingit up and Shawn provides advice and counsel on needed service. More

I have been a customer of RBM of Atlanta for more than 25 years. They are the best. They always do a great job; they keep me informed when my car is in for service and they try to do the very best that the years. They are the best. They always do a great job; they keep me informed when my car is in for service and they try to do the very best that they can for me. The service manager knows me by name; so in addition to a great service advisor, Bob Christen, Debbie is also there to help. More

Steve helped me purchase a used CLK. The service experience was excellent. Steve was very prompt and addressed all of my concerns. I did not have to fill out a single form throughout the purchasing experience was excellent. Steve was very prompt and addressed all of my concerns. I did not have to fill out a single form throughout the purchasing process. These guys definitely have service right for people that do not like to wait. After the purchase, Steve offered to guide me through any features of the vehicle. After purchase, I noticed that one of my mirrors was rattling. With Steve's assistance, I was able to get the car into the shop for the mirrors replacement within 3 hours after contact. Once I showed up to the dealership, I was driving out in a loaner C class within 10 minutes of arrival. In these 10 minutes, Steve had a chance to troubleshoot all of the things that needed to be tweaked and guide me through getting the complimentary loaner C class. I was impressed by prompt and painless problem resolution. More

Gerry was extremely helpful and attentive (witout being pushy) in helping my wife with a new ML350 Bluetech. It was a great experience! Thanks again for the help. pushy) in helping my wife with a new ML350 Bluetech. It was a great experience! Thanks again for the help. More