RBM of Atlanta

Best experience I have ever had buying a car. The service, value of the product and financing were outstanding. I was able to find exactly the car I wanted. service, value of the product and financing were outstanding. I was able to find exactly the car I wanted. More

I pondered over wether to buy a Mercedes E350, I have been deployed with the government for over 4 yrs. I told myself that I wanted a car that would last and comes form a strong industry that does not cu been deployed with the government for over 4 yrs. I told myself that I wanted a car that would last and comes form a strong industry that does not cut corners when the economy is bad. I went to RBM after months of having the E350 on my screen saver. I knew it was the car for me but I wanted to ensure it was the right fit for my life and what kind of attention this dealership would provide me. I was browsing the selection that the dealership had and I was put off that they did not have the color I wanted. Before I left to rethink my choices I spoke with Charlie who gave me information I may need to bring me to my decision; I told him I was not ready to buy because I was not settled in Atlanta just yet. I ensured him I did need a car because the rental was really getting expensive. He was so nice and printed off some information on the E350 for me to review. After almost two months I came back, I had compared the Mercedes E350 to the M class Infiniti, Acura TL, and the BMW 5&7 series and none of them meet my needs and I was not feeling the Love of the Mercedes. The quality in craftsmanship was not there also none of those guys came out to the lot to see if I needed anything, I had to go get them to ask questions. I did not like that at all. When I finally did go back to the RBM dealership I meet with Charlie for many hours, I put him through the (Ringer). We did test drives, on the SUV's compared prices, He looked online to see if the color I wanted. He just went all out and was patient with me because he knew for me this was a big deal and he understood that. There was no pressure and that was very important to me because I didn't want to feel as if i was being strong armed into any decisions. I have to mention that it was so Hot outside and I switched heals to flaps to really give him the walk of the lot. I believe Charlie may have lost some inches around the waist in his efforts to sell me an investment. I am very happy with my Brand new Baby (2011-E350W) He will last for a long while. Thanks Charlie, I will bring you and Rick some more Pound Cake! More

My sales rep Charlie was very helpful in getting me a great buy on a 2011 C300. He was professional and knows the business and the cars. I was able to tell him what I wanted in a car and he delivered. great buy on a 2011 C300. He was professional and knows the business and the cars. I was able to tell him what I wanted in a car and he delivered. The overall staff was great as well always making sure I was not ignored and made to feel right at home. I will recommend RBM to all my clients and friends. Thanks again, Rose Vincent, Broker A Better Choice Real Estate More

My wife and I just bought our second Mercedes from RBM. We dealt with Gerry Modzelewski on both occassions and could not have been more pleased with either Gerry or RBM. We called earlier in the week to le We dealt with Gerry Modzelewski on both occassions and could not have been more pleased with either Gerry or RBM. We called earlier in the week to let to discuss what we wanted and, when we arrived on Saturday, Gerry had a nice selection meeting our crtieria ready for inspection and test drives. The entire process was low key and professional. We had already done considerable pricing research on both our trade and the car we wanted to buy. When it came time to make the deal, there was some negotiating as is normal but, again, it was low key and professional, and ended at a net trade that we believe was very fair in light of our previous research. I would recommend Gerry and RBM without hesitation. Service after sale was great with our first purchase and we have every reason to believe that this will continue now that we have two. More

Being a mercedes benz owner was a childhood dream of mine that stayed with me even after I became a teenager and learned of the financial commitment needed to make this dream come true. In keeping with my go that stayed with me even after I became a teenager and learned of the financial commitment needed to make this dream come true. In keeping with my gosls that I sat out to achieve, I couldn't purchase a benz until I completed my college degree, purchased my home and was earning a certain salary. While working on these goals, I would periodically stop by RBM of Atlanta and look at the vehicles on the lot. The majority of the time, the salemen would just let me look without engaging in a conversation. One Saturday morning, I drove onto the lot in my 1980 Toyota Corona (with an oil leak), and within minutes of looking at the first car, I hear Charlie's warm greeting and see his smiling face. I immediately tried to get rid of him by saying, "I'm just looking", but he surprised me by asking if I had ever driven a mercedes before. I said,"no, I just come up every 90 days and look at the cars. In minutes, Charlie had me in a car and we were riding down Roswell Road. I told him that wasn't financially ready, but would one day be a mercedes owner. His reply surprised me. He said, "I know you will. Feel free to come up and drive a car any time." So, I took him up on it and he was always there, with a smile, eager to assist me. After about a year of quarterly test drives, Charlie called and said he thought he could put me in a pre-owned vehicle that I could afford and asked me to come in. I reluctently showed up that Saturday and five hours later, I pulled off the lot in my first mercedes. I will never forget that day; the day Charlie made one of my dreams come true. More

Kay Goggins is extremely knowledgeable about the Mercedes product. She didn't hesitate to spend time on the phone with me, pre-direct sales opportunity- to navigate me through the differences between the RB product. She didn't hesitate to spend time on the phone with me, pre-direct sales opportunity- to navigate me through the differences between the RBM cars and the competition including independent sellers. Her focus was on educating me and highlighting the importance of buying from the highest integrity company. Beyond a doubt, she convinced me that I would be best served buying a car from her at RBM. She was upbeat and friendly with a smooth soft-sell approach. I highly recommend her to everyone. She will go beyond the norm to serve her customers to ensure they are thrilled with their decision and will always have support after the sale. Thanks Kay! You made the process a pleasure! More

I visited RBM of Atlanta in May just to take a look at some Mercedes-Benz.My experience was great my salesperson Steve Szczupak was very knowledgeable about the mercedes. He made me feel very comfortable some Mercedes-Benz.My experience was great my salesperson Steve Szczupak was very knowledgeable about the mercedes. He made me feel very comfortable and not pressured. I would highly recommend him to all my family and friends,outstanding customer service, any problem I've had Steve has always been helpful."STEVE SZCZUPAK" My #1 salesperson I look forward returning to RBM of Atlanta to buy my next Mercedes. Audrey McLain Rex GA More

Top notch and absolutely delightful to work with! Steve has a deep and wide knowledge of the MB product and of its service attributes. He was very patient and skillful in responding to the questions and c has a deep and wide knowledge of the MB product and of its service attributes. He was very patient and skillful in responding to the questions and concerns of this first-time MB buyer. Steve engenders an immediate trust with his straight forward "here are the straight goods" approach. One particularly refreshing quality is Steve's honest response of "I am not sure, let me check." A researched response was always quickly on hand. My purchasing experience at RBM is the best I have had. This is largely attributed to Steve Edwards. More

We have purchased Mercedes from RBM since 1984. With We have purchased Mercedes from RBM since 1984. With each car purchased there I am more convinced than ever that this is the ONLY place to go. Thei We have purchased Mercedes from RBM since 1984. With each car purchased there I am more convinced than ever that this is the ONLY place to go. Their dedication to customer service is unbelieveable. Last week we bought a pre-owned 2008 S 550. Steve Rosenthal and Charlie Vaccaro made certain that I got the car I wanted...color, features... everything. Their efforts and levels of professionalism went beyond the norm. They explained all of the car details to me and even made sure that my phone was ready to go - hands free. I am extremely grateful to these two gentlemen. They deserve the highest accolades. They were always available, answered phone calls promptly, and always asked what else they could do to help us. It just does not get any better than this. Bringing our cars in for service is a pleasure. Without hesitation, if I have a question or a need for service, I call Curt Cunningham, our service advisor, or the Service Department and am treated like royalty. I am so impressed. So, bottom line, you are wonderful. I am a dedicated customer, as is my husband. We thank you for taking such good care of us. More

Time is a precious commodity, and the thought of giving up some of my workday to shop for a car was not appealing. But, finding a dealer who would accommodate my time requirements was another challenge. I up some of my workday to shop for a car was not appealing. But, finding a dealer who would accommodate my time requirements was another challenge. I checked with a local Mercedes dealer (not RBM), but I couldn't get past the receptionist when I asked if someone could bring a car to my office. Luckily I also called Steve Edwards. Not only was Steve more than willing to deal with my schedule, he essentially took away all my excuses for not buying a car- not enough time, too inconvenient, too much money etc. The whole process was painless and fast which makes me think that Steve and RBM might have some valuable business skills that could be marketed to the medical field. More