RBM of Atlanta

RBM of Atlanta exceeded my dealership experience. I felt a great connection with my sales rep, Steve S., as he did not pressure me to purchase the car but worked dilligently to get me the car at the monthly a great connection with my sales rep, Steve S., as he did not pressure me to purchase the car but worked dilligently to get me the car at the monthly payments I had in mind. I was also quite impressed with Steve’s knowledge of the vehicle and the detailed level of work performed as part of the certification process. From experience, sales people have told me cars have navigation (then later I find out they don't) or they come out with the wrong keys a few times, but this was not the case with Steve. I was also quite pleased with how quickly finance was able to complete the paperwork and get me into the car as well as suggest maintenance packages to improve my ownership experience. In addition to the impecable and amiacable service I received from Steve; I was also impressed with the amount of work that went into the vehicle (brand new mats, new tires, and lot of other things other dealerships will not have replaced!). RBM goes beyond the CPO required standard established by Mercedes-Benz. After my pleasant experience at RMB, I will certainly be back for future purchases and I will encourage my friends to seriously consider this dealership when they are in the market for a vehicle. RMB Rocks! Thanks Steve for partnering with me on a job well done. More

I went in to RBM in Mid March to purchase my first new car, i worked with Charlie Vaccaro and was very pleased with his honesty and professionalism (which is not always easy to find at other dealerships) car, i worked with Charlie Vaccaro and was very pleased with his honesty and professionalism (which is not always easy to find at other dealerships) Throught the whole transaction Charlie was always willing to go out of his way to ensure I not only understood all terms of the sale but was working to my tight schedule as well. Thank you Charlie for a great experiance with not only the purchase of my first new car but first Benz!! More

I took my car in for a Service Campaign work related to TPM. The service work was done on time and the staff were very courteous and professional. They washed my car and looked great inside and out. Overal TPM. The service work was done on time and the staff were very courteous and professional. They washed my car and looked great inside and out. Overall it was a very good experience. More

Very friendly reception, quick service, and beautiful waiting area with everything I needed for a enjoyable wait.I was updated on the progress and my car came back washed and cleaned top to bottom. waiting area with everything I needed for a enjoyable wait.I was updated on the progress and my car came back washed and cleaned top to bottom. More

Dennis Phillips has been my service advisor for 6 different Mercedes for more than a decade. Even if they were convenient to my work and home, i.e., less than 10 miles, I would still make the trip to different Mercedes for more than a decade. Even if they were convenient to my work and home, i.e., less than 10 miles, I would still make the trip to use RBM's Express Service. My options are always clearly explained with practical suggestions about service needs. I have 100% confidence in the honesty and integrity of Dennis as my service advisor. More

My experience with both the dealership and Charlie was wonderful the first time we visited and bought a Mercedes with this dealership and Charlie. It continued to be a great experience over the years and wonderful the first time we visited and bought a Mercedes with this dealership and Charlie. It continued to be a great experience over the years and there was no reason not to go back to them when purchasing a new car this time. They are courteous, and most importantly, give you the personal space you need when making a decision about which model to purchase. This is very important to us. We do not like sales pressure. We find that when we visit this dealership, anyone can answer whatever question we may have. We do not have to go through layers of management to get our answers. Most of all the financial person we dealt with, along with Charlie, were professional, personal, and efficient. Charlie has exceptional follow-up whether it be via telephone, e-mail or in person. To find someone like Charlie is rare in auto sales. Normally, the only goal is to sell a car. While Charlie certainly wants to do that also, he is concerned that the car fits our needs. This is why we go back and recommend this dealership to others. The financial consultant was precise, efficient and thorough. We did not feel pressure to sign up on anything we did not want to do, but rather we feel we made proper decisions based on our life style at this time. Regarding the dealership as a whole, when we "dropped in" knowing that we might not get Charlie's immediate attention, there was always someone stopping by to answer any questions, or to make us feel comfortable. This included the receptionist and other sales people in the showroom. The manager of RBM should indeed be proud of the teamwork he/she has established in this location. FANTASTIC EXPERIENCE. Pat Greco More

John Johnson sold me my first Mercedes. The overall experience was absoultely wonderful! He was very gracious and helpful. I truly enjoyed the entire car buying process. In the future, I will only be p experience was absoultely wonderful! He was very gracious and helpful. I truly enjoyed the entire car buying process. In the future, I will only be purchasing my cars from John Johnson. He is simply the best! I will definitely recommend him to anyone I know who is buying a car in future. My entire experience at RBM was a positive one! Thank you very much! More

Charlie Vacaaro and the RBM dealership in general were the most accommodating and this was the best experience I have ever had in purchasing a vehicle. Usually once I decide on the car I wish to purchas the most accommodating and this was the best experience I have ever had in purchasing a vehicle. Usually once I decide on the car I wish to purchase I dread all the time needed to negotiate and finalize the deal. I was up front about my concerns and time in making this purchase and Charlie heard me loud and clear. The negotiations were fair and easy and the time involved in getting the car was also much shorter than I had ever experienced. Although I purchased a used car, I felt my time with them was as important as a new purchase, and they made sure that I received everything that came with the car and that it was in excellent condition. Never once did I feel pressured to buy, nor did I feel that my opinion about the car was ignored, especially since I am a woman. Charlie and the RBM dealership know how to respond to their customers and gave me a new appreciation to purchasing a vehicle. Sharon Wexler More

We have dealt with this dealership for several years and always been extremely satisfied with the professionalism and competence of the staff. Our more recent buying experience was no exception to the rule always been extremely satisfied with the professionalism and competence of the staff. Our more recent buying experience was no exception to the rule. Our questions and concerns were addressed without any feeling of being rushed and every aspect of the transaction was handled in a professional and efficient manner. More

Shawn always provides exceptional service. However, this last time I was in for service Shawn exceeded my expectations. My wife was recently in an accident and required the use of a wheelchair. The loaner last time I was in for service Shawn exceeded my expectations. My wife was recently in an accident and required the use of a wheelchair. The loaner car I received would not accommodate transporting a wheelchair. Shawn had someone drive out to my house and exchange the loaner car for a different one that would accommodate transporting the wheelchair. Also, on this same service had body work that was done and Shawn was able to get the work completed on short notice and in the timeframe that I needed. I highly recommend Shawn and RBM to everyone. More