RBM of Atlanta | Page 11

Customer service of Mr.Matt Wheeler My experience with RBM of Atlanta I want to start off by saying I am grateful for everyone who assisted me while I was there my comment is mostly fo My experience with RBM of Atlanta I want to start off by saying I am grateful for everyone who assisted me while I was there my comment is mostly for Mr. Matt wheeler he went up and beyond the services to help me get my car to where I can get it back to work he was very courteous and patient with me he is so professional all it takes is communication and I really appreciate Mr Matt Wheeler for being hands-on and taking the time out to understand my concerns I thank him so much . More

As always, RBM meets my expectations and Darren was great! I am an avid Mercedes buyer and have bought for the last 15 years from RBM. Darren was my sales adviser for my recent purchase a few months ago and I I am an avid Mercedes buyer and have bought for the last 15 years from RBM. Darren was my sales adviser for my recent purchase a few months ago and I can say he is the best sales adviser I have ever had. I typically deal with another sales person at RBM, but this time I decided to try someone knew as I wasn't getting the response from my old adviser and didn't want to keep waiting. I am glad I made the change. Darren has passion for cars and for the brand - I know a lot about cars, specifically Mercedes and I expect my adviser to know as much if not more than me, but more than that I want them to have the same passion I do for the brand, and Darren does. He was great, I recommend seeking him out specifically as hes a great person, and a great adviser! He was so good I brought in my wife as well as she was due for a car, she loved him as well. Great job to RBM for bringing on Darren! More

Don't wast your time Please avoid this place at all costs! They will lie to your face and do not follow through on promises. I bought a used car through RBM of Atlanta. Please avoid this place at all costs! They will lie to your face and do not follow through on promises. I bought a used car through RBM of Atlanta. The saleperson I worked with was Paul Stith. There were mechanical issues with the vehicle that they promised to fix (they even put this in writing). I paid for the vehicle and they indicated that they would schedule the service the next week. To date, no service has been scheduled and I am getting excuse after excuse - when I can get a hold of them. There's a reason people go to carmax and carvanna. Don't waste your time with RBM. More

Excellent experience! Paul Stith was an amazing Sales Consultant who made the purchasing process as seamless as possible! As the Product Concierge, Zulema Garcia proves she Paul Stith was an amazing Sales Consultant who made the purchasing process as seamless as possible! As the Product Concierge, Zulema Garcia proves she knows everything about MB cars as she walked me through all the amazing new features. The team here really has the customer experience nailed down! More

Exceptional A+ It was a pleasure buying a car from Steve Edwards....professional and friendly. I would highly recommend Steve to anyone looking to buy a car. It was a pleasure buying a car from Steve Edwards....professional and friendly. I would highly recommend Steve to anyone looking to buy a car. More

First Rate Dealer We have bought three cars from RBM, all from Eric Konigsberg, who has gone above and beyond what we have experienced at any other car dealer over the We have bought three cars from RBM, all from Eric Konigsberg, who has gone above and beyond what we have experienced at any other car dealer over the years. We'll buy our next one from him as well. Service had also been excellent. In over 20 years we have had only two service reps. Dennis Phillips is extremely knowledgeable and helpful. More

Excellent customer service and salesmanship! My sales consultant, Fredrick was a pleasure. My husband and I were very impressed with his mannerism, caring and knowledge of cars; especially My sales consultant, Fredrick was a pleasure. My husband and I were very impressed with his mannerism, caring and knowledge of cars; especially the Mercedes. Here is email I sent to Dale Harrison, General Manager: Good Afternoon All, I wanted to take a few minutes of your time to express to you the great experience I encountered on Saturday leasing my first of many mercedes I plan to lease. It started with Lynette Brown, a friend of mine who works in your Corporate office taking time to inform me of the many incentives Mercedes offer for purchase or lease. She referred me to Casey while taking time to contact her on my behalf. When I finally connected with Casey I set an appointment to see her thinking she was in sales. She was extremely helpful and made herself available to meet me Saturday at the showroom only to find out she works in Finance; but informed me she was going to get me someone to assist me and she did. My sales consultant was and is Frederick. He was such a pleasure to work with during the leasing process. My husband who is not easily impressed was very impressed with his mannerism, caring and knowledge of cars; especially the Mercedes. Needless to say this was a class “A” experience for us both! To top it off just when I thought it could not get any better we sat down with Jeremy to discuss the maintenance packages. His presence and professionalism, along with Frederick’s is a “Model” many people dealing with the public face to face should duplicate. There are no words to describe the wonderful memorable experience which I will be sharing at my church openly and with other individuals I know interested in Mercedes and excellent customer service. I am sure these types of individuals are the individuals you strive toward being a part of your company. Thank you for taking time to read my email expressing my “unforgettable experience” at your Roswell Rd showroom. I hope you all have a wonderful afternoon! PS my daughter, age 33, was on the phone during the whole experience telling her significant other every second of the great experience from her eyes. She was thoroughly impressed as well. Which says a lot coming from a 33 year old! More