RBM of Alpharetta - Service Center

Just moved into the area and had a bad tire that needed to be replaced. Steve Byrd checked me in, got the tire replaced and I also got a quick emission test. Very pleased with the service, especially as he to be replaced. Steve Byrd checked me in, got the tire replaced and I also got a quick emission test. Very pleased with the service, especially as he did not insist I get a matching tire for my run flat replacement. Another MB dealer in another state basically forced me to get 2 new tires because of a tiny nail hole. ( Warranty compliance) I was angry then and was ready to be angry again. It went a different direction at this dealership. More

My experiences at RBM has always been very fast, very thorough, and very professional. Steve Byrd has been responsive to my needs and provides prompt, correct estimates in a timely manner. I own several thorough, and very professional. Steve Byrd has been responsive to my needs and provides prompt, correct estimates in a timely manner. I own several types of Autos and Trucks and RBM North is the best service center in Atlanta. Skip Plemmons More

Over the past years I have purchased 2 CPO vehicles, Both had low mileage and were great deals, Recently I moved to Texas which requires a front license plate and my cars did not come with the front b Both had low mileage and were great deals, Recently I moved to Texas which requires a front license plate and my cars did not come with the front brackets. The MB dealership here wanted about $100 for each bracket but would install them free of charge if my original dealership could provide them. I worked with my salesman Bill Favini, Sales Manager Alan Sabel and Adeem in Parts to obtain them, Adeem was especially helpful as we had a multitude of problems dealing with the losers at FedEx, who misdelivered the original package, denied the claim without any discussion of why and wouldn't let me talk to anyone there, Adeem stepped up to the plate, resent the bracket and continually stayed with the issue until it arrived here, Kudos to him, More

RBM and Andre took care of my vehicle issues quickly, all the staff were very kind and professional. the staff were very kind and professional. More

Always a great experience dealing with Andrei in the service department, everything handled very efficiently! service department, everything handled very efficiently! More

RBM of Alpharetta is phenomenal! Especially the employees at the parts and service dept. Ameen assisted me by locating and replacing a broken part within minutes of my arrival.i felt like celebrating! This d at the parts and service dept. Ameen assisted me by locating and replacing a broken part within minutes of my arrival.i felt like celebrating! This dealership treats customers as VIP. I appreciate their outstanding and top quality customer service! More

It’s always a great experience when I bring my car to RBM of Alpharetta for service. My service advisor Steve Byrd is the best! Steve is professional, knowledgeable, and always patient with my questions an of Alpharetta for service. My service advisor Steve Byrd is the best! Steve is professional, knowledgeable, and always patient with my questions and concerns. More

I contacted Kim Cates in the RBM’s Service Department to order mats for the Maybach I purchased recently from another dealership. I have known Kim for many years from her time at ACC where, as Service Advis order mats for the Maybach I purchased recently from another dealership. I have known Kim for many years from her time at ACC where, as Service Advisor, she oversaw the service of my many Mercedes vehicles over the years. Kim is the best at what she does, and I was heartbroken when she left ACC, and I was left to deal with run-of-the-mill Service Advisors. I did not know that I could elect to have my vehicles serviced at any dealership I please. When I went to RBM to pick up the mats, Kim and I were happy to see each other again, and she spent of lot of time answering my questions about the Maybach. For the questions she could not answer, she introduced me to Rich Adler in the Sales Department. Rich, in turn, spent a lot of time with me answering those questions, and even treating me to a test-drive in my own car. I was very impressed with this given that I did not purchase the car from him, nor from RBM. I asked Kim if it would be possible to have the Maybach serviced by RBM and she said she would be delighted to have the car picked up from, and delivered back to, my home. This means that she now has a total of four additional vehicles to service, as my partner and I own three other vehicles, all Mercedes-Benz. As far as Rich is concerned, I will definitely contact him when it is time to replace any of the vehicles in my “fleet”. I very much appreciated both Kim and Rich taking their precious time to answer my questions. They are both stellar professionals, with a friendly disposition, who definitely know the meaning of customer service. Congratulations to RBM of Alpharetta for acquiring and retaining such talented individuals! More

Steve Byrd is the best. He always ensures that I get premium service each visit. He is personable and friendly oh and professional too. This dealership is the place to do business. premium service each visit. He is personable and friendly oh and professional too. This dealership is the place to do business. More

I purchased a certified Pre-owned Mercedes from Andy Sayers and was completely satisfied with his professionalism. Now I have been back for routine maintenance a couple of times and was fortunately luck Sayers and was completely satisfied with his professionalism. Now I have been back for routine maintenance a couple of times and was fortunately lucky to have Andrei Bucatari as my service advisor. He is very knowledgeable, honest and friendly. Andrei has gone out of his way to make my service pleasant and smooth. I highly recommend him for all your service needs. More