RBM of Alpharetta - Service Center

Your team is very courteous, knowledgeable and efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The s efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The sales and service team are always looking after the customer. I owned a car dealership in Canada before I moved here, so I know how important customer service is. And I am a hard judge because of my background knowledge. I honestly can say , I don't know how you could improve your store. Dan Berry went out of his way to accomodate me. It is a happy enviornment and all the staff has a smile on their faces. That pretty much tells all-they are happy at their workplace. Continue the good work. PS And it's always nice to get a clean car back! More

Both took the extra time to answer many questions as well Both took the extra time to answer many questions as well as work with me to look for the most efficient way to diagnose and obtain approval for cove Both took the extra time to answer many questions as well as work with me to look for the most efficient way to diagnose and obtain approval for coverage from my extended warranty company. Ken in particular took a lot of time to explain the process for this specific repair and to listen to my concerns regarding diagnosis costs that would not be covered under the warranty. As a claim director for a large national property and casualty company who specializes in affluent clients, I am keenly aware of the need to create promoters vs detractors in order to grow your business. Their willingness to work with me was very much appreciated. More

The purpose of my visit to RBM Mercedes Benz, North was to take care of some minor problems and an adjustment on my front passenger seat. I was LATE for my appointment. Nathan welcomed me and directed me t to take care of some minor problems and an adjustment on my front passenger seat. I was LATE for my appointment. Nathan welcomed me and directed me to the waiting area. He alerted Teresa Cox to my presence. She was with a scheduled customer. While I was waiting, I enjoyed viewing a beautiful flat screen TV show. Nathan directed me to a marvelous hospitality area. While I was in the waiting area, (it is more like a beautiful lounge area.) I also enjoyed the Mercedes Benz retail area. Teresa Cox was extremely knowledgable and explained to me what my service would entail. She has an engaging and congenial manner. It was actually the very first time a service professional advised me and was NOT condescending. I would highly recommend going to RBM North for sales, service, and Mercedes Benz high quality retail merchandise. More

Teresa Cox was friendly, knowledgeable, & efficient in helping solve the mechanical malfunction in my car. She made me feel important and valued me as a customer. The problem was solved quickly and in helping solve the mechanical malfunction in my car. She made me feel important and valued me as a customer. The problem was solved quickly and in a most cost effective manner. A courtesy car was provided a no charge which I did not expect. My car was returned to me in a much cleaner condition than I expected. I am recommending RBM of Atlanta North to my business clients, friends, and associates for automobile service, as well as, the place to go for a new or used Mercedes. More

RBM of Atlanta North is a new style M.B dealership with all a new high tech shop and all the client amenities incl. internet, coffee and juice bar, big screen TV, comfy waiting area. From the minute you d all a new high tech shop and all the client amenities incl. internet, coffee and juice bar, big screen TV, comfy waiting area. From the minute you drive up and the greeter greets and welcomes you and takes your keys and car from you, you get a feeling of personal professional service. The service advisor (Victoria) made me feel like my little warranty problem was her most important problem of the day and would be all the way thru the repair process. They gave me a loaner (C300 with 660 miles on it) and then sent me an email in the afternoon to tell me my car was all fixed and ready for pickup. When I picked up the car, the greeter took the loaner and quickly pulled up my car. The repair work was done perfectly. This is the best dealer service experience I've had in 50 years of car ownership. More

I have had the good fortune to own a variety of luxury cars, but most recently I bought my first Mercedes from RBM North in the Atlanta area. My first service experience was last week and I must say I was cars, but most recently I bought my first Mercedes from RBM North in the Atlanta area. My first service experience was last week and I must say I was very pleased. The Service Representative assigned to me is Victoria Cunningham. She was very professional in explaining the details of the what / when elements of what was going to happen. Shaping expectations is very important, but exceeding them is another art form all together. This is a top shelf dealership in every way including the sales team. I bought my car from Debbie Starks. She quickly understood what I was looking for and brought to my attention a killer car that I am very happy with. Doing the deal was a pleasure and it inspired my confidence in the Mercedes brand but in particular this dealership. I highly recommend this establishment. These people are fanatics about quality service and customer satisfaction. More