RBM of Alpharetta - Service Center

Working with RBM north is truly a great experience, especially Dan Berry. Dan is a true professional that always gets the job done and is very dedicated to his work. I know I have choices where I can especially Dan Berry. Dan is a true professional that always gets the job done and is very dedicated to his work. I know I have choices where I can get my car serviced but because of Dan, I choose to go to RBM North. More

The experience at RBM north has been all that I had hoped it would be. Teresa Cox and the service staff that I have dealt with have been professional, knowledgeable, and punctual.The facility is a comfortabl it would be. Teresa Cox and the service staff that I have dealt with have been professional, knowledgeable, and punctual.The facility is a comfortable, well equipped place to wait if that's your choice. More

My experience with Duane Udo and RBM North has been nothing short of First-Class. You often hear about luxury car dealerships (and service departments especially) being pretentious and charging outrag nothing short of First-Class. You often hear about luxury car dealerships (and service departments especially) being pretentious and charging outrageous prices for the smallest of parts/services; this is not the case here. RBM North has taken great care of me on several occasions and provided fair options whenever somethign unexpected has come up. IF I could rate them 6 stars, I certainly would! More

In today's auto service world it is hard to find someone that is knowledgeable, trustworthy, honest and enjoyable to work with. Teresa Cox at RBM North is just that person. She has been servicing my familie that is knowledgeable, trustworthy, honest and enjoyable to work with. Teresa Cox at RBM North is just that person. She has been servicing my families Mercedes for some time now and will for as long as we own them. RBM North definitely has a winner! More

RBM North is the best Mercedes dealership in the Atlanta area in my personal opinion. I live in Buckhead and intentionally use the RBM North location due to a specific emloyee that I work with -Duane Udo. area in my personal opinion. I live in Buckhead and intentionally use the RBM North location due to a specific emloyee that I work with -Duane Udo. I wont work with anyone else there as his service is impecable. The dealership is immaculate, they greet me at my car instantly, a loaner is always ready without having to wait, payment is quick and efficient and the location is easy to access and not crowded, its spread out nicely so you can see all the cars as I did look at a newer car recently there as well. More

Teresa Cox is a bright spot at the dealership. She has always been professional and helpful. After having a recent bad experience with the sales people at this dealership it's refreshing to work with the always been professional and helpful. After having a recent bad experience with the sales people at this dealership it's refreshing to work with the service team. Teresa is honest and thorough. She is the service person you should work with. More

I have yet to receive nothing but excellent service from RBM North, especially from the service staff, Teresa Cox. I tend to work long & late hours, so communication is very limited, so my only and best opt RBM North, especially from the service staff, Teresa Cox. I tend to work long & late hours, so communication is very limited, so my only and best option is, email. Everytime I've needed a service appt, a question or concern, I email, and everytime I do so, Teresa responds daily, even on Holidays! Teresa has been nothing hut great! She explains everything that needs to be done with my car and explains why certain tasks should be done and whether each one should be completed or not at that time. Now with the economy, money is tight, so its nice to know when you have an honest Service Advisor, she has never emplied that I needed something done that was not serious, and that I like! It is rare to find such quality and professionalism in the car busniess. Far as RBM North itself, what a beautiful place and the professionalism doesnt stop with the service staff, it continues with every employee. I have traveled long distances over the past 4yrs and with Mercedes and RBM North, they have always been there when I've needed them, whether it be a service light saying the oil is low and I needed to know what type to add, they've been there; whether its something to do with my tires and my car being under warranty, they've been there, replaced, free and no charge, always do I call and talk with a "live" person, everytime! I will continue to service my C-230K with RBM and when the right time comes, I'll purchase another Mercedes from RBM North and only reason why I say is, because of the Sevice Staff and Teresa Cox! More

My first visit to the dealership for service, I was handled in a very professional manner by Duane Udo, who was helpful in assisting me to understand the issues with the vehicle. Duane kept me apprised handled in a very professional manner by Duane Udo, who was helpful in assisting me to understand the issues with the vehicle. Duane kept me apprised of the status and notified me when the vehicle was ready. More

I purchased my vehicle 8 months ago from RBM North. This is the #1 Mercedes Dealership in town. My salesman, Dave Olson, was top notch. Ken Rutter and Jody Shellenberger were wonderful in the service area is the #1 Mercedes Dealership in town. My salesman, Dave Olson, was top notch. Ken Rutter and Jody Shellenberger were wonderful in the service area. They were kind and courteous from the moment I pulled into the shop. Teresa Cox was exceptional with my entire car experience. She walked me through what to expect and how long my procedure would take. Teresa kept me informed of every last detail I needed to know before I was headed back on the road. RBM North is the best in customer service. They make your experience not only comfortable, but enjoyable. They provide comfortable sitting areas, refreshments and snacks for every patrons pleasure. I would recommend this store to anyone looking to either purchase or service a mercedes. You just never know who you'll meet! More

Can't say enough about my first experience at RBM of Atlanta - North. My Service Advisor, Duane Udo personally engaged from the first minute I pulled in (with no appointment - not that I recommend that Atlanta - North. My Service Advisor, Duane Udo personally engaged from the first minute I pulled in (with no appointment - not that I recommend that) and his and the entire teams' attention to detail and desire to make my visit the best it could be was exceptional. The service I received took a fair amount of time (a lot of manual work unfortunately) but Duane and the manager of the detail department kept me apprised of the status constantly. The dealership as a whole was extremely accommodating and I well exceeded the bar previously set by my Lexus dealer and their service. More