RBM of Alpharetta - Service Center

Steve worked hard to resolve issue. Was an excellent communicator advising along the way as repair progressed. However, after repair, technician reported transmission shifted with a bang, and did not communicator advising along the way as repair progressed. However, after repair, technician reported transmission shifted with a bang, and did not notice turbo was not functioning. These two problems were the result of a vacuum line not being reconnected after being dislodged when the serpentine belt broke. More

I brought my 2002 E320 in for routine service. My service advisor Steve greeted me, went thru what was going to be done to the car and had my loaner vehicle waiting for me (an SUV that I LOVED). Lat service advisor Steve greeted me, went thru what was going to be done to the car and had my loaner vehicle waiting for me (an SUV that I LOVED). Later in the morning, Steve called (as he said he would) and advised me of some addtional items worth noting during their inspection. He outlined which needed to be taken care of right away, and others that could wait if I would like. I agreed and gave him the green light to complete the work. (It also let me drive the SUV for another day!) Next day, Steve called PLUS I got an email that notified me the car was ready. Got to the dealership, relaxed in the waiting area with complementary beverages and snacks provided. When I went to the cashier, she showed me the bill and asked if I was a Prestige Program member. I told her I was and that saved me quite a bit of money! I paid, was given my keys and walked out to my clean car. (They wash your car when taken for service) I really love this dealership and the friendly people associated with it! More

RBM Atlanta-North staff are very courteous and professional. Teresa handled my service visit quickly and had me on my way in a loaner vehicle in no time. She called several times to provide stat professional. Teresa handled my service visit quickly and had me on my way in a loaner vehicle in no time. She called several times to provide status updates and was correct about the estimated time of completion. When I returned the next day, I picked up my car, had a Danish and the valet had my golf equipment transferred over from the loaner to my car. nice touch. More

My service is excellent at this dealership from the tech advisor to the service personnel. I almost want my car to break so I can go get pampered by this organization. Teresa Cox is my main point of cont advisor to the service personnel. I almost want my car to break so I can go get pampered by this organization. Teresa Cox is my main point of contact; she returns my messages immediately, remains friendly and professional, and thorough in her dispersal of information. She is a valuable asset to the dealership. Mark Jasin More

As a customer of RBM North for the past 3-years, I can say it has been an excellent experience. Any problems I had with my E350 were easily offset by the quality of service provided. Dealing with Merced say it has been an excellent experience. Any problems I had with my E350 were easily offset by the quality of service provided. Dealing with Mercedes Benz professionals like Teresa Cox in the Service department epitomizes what superior customer service should be. The purchase of my Mercedes from RBM North has been the best car buying experiences that I have ever encountered! Highly Recommend! More

I drive 150 miles round trip to do business with RBM North. It sounds crazy, but dealing with people I trust and respect is worth the ride. I have been driving Mercedes Benz for more than 25 years and North. It sounds crazy, but dealing with people I trust and respect is worth the ride. I have been driving Mercedes Benz for more than 25 years and feel they are "the best of the best". Nick Nickerson More

I highly recommend this dealership's service department. From the moment you step out of your car you are pampered and catered to. The Customer Service Reps know their stuff and with their ability to resea From the moment you step out of your car you are pampered and catered to. The Customer Service Reps know their stuff and with their ability to research the synoptic data on your vehicle, they know exactly what services and upgrades should be performed. I have owned many types and makes of vehicles and dealt with many service departments, but I have never been as satisfied as I am with RBM-North. A special thanks to Teresa Cox, who makes every service experience a GREAT one. More

Recently, my local dealer in Coral Gables, Florida, was less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with G less than stellar when I needed a repair to the rack and pinion system of my GL 320, the repair to be paid under my extended warranty coverage with GEICO. I called RBM of Atlanta-North (we have a second home nearby) and in no time RBM and GEICO reached an agreement acceptable to them and me. The cherry on top was when RBM discovered during a courtesy check that one of the repairs made by the Coral Gables dealer needed to be redone. Had RBM not caught the mistake of the other dealer our car would have been leaking oil all the way back to Miami and likely incurred serious damage. My service advisor (Dan Berry) and his supervisor (Ken Rutter) were excellent throughout - true professionals! More