RBM of Alpharetta - Service Center

This was my second service experience with RBM North, and it was just as good, if not better, than the first time. My service advisor, Steve Byrd, was courteous, professional, communicative and efficient. it was just as good, if not better, than the first time. My service advisor, Steve Byrd, was courteous, professional, communicative and efficient. No one enjoys hearing the news that their car needs unexpected service, but RBM North provides a thorough explanation of options and timeframes, which makes you feel like you aren't being snowed. We've owned other luxury car brands previously, but Mercedes truly is the most exceptional customer service experience out there. I would recommend this dealer to anyone and everyone. More

We have been Mercedes owners, or should I say "Believers" for about a year and a half. We made the switch to Mercedes after owning/leasing 3 BMWs. From t he onset of our experience, we knew Merce "Believers" for about a year and a half. We made the switch to Mercedes after owning/leasing 3 BMWs. From t he onset of our experience, we knew Mercedes was different. Our salesperson Reza is wonderful. He even calls me on my cell phone on my birthday! Steve and the other service providers have always been most accomodating. The dealership is spotless and filled with everything you need. They are always willing to provide a loaner vehicle to get us on our way when needed. We have been exceptionally pleased with our Mercedes experience. The vehicle is beautiful but it is the service that keeps us coming back. I have been told I am a difficult customer but at RBM North, I don't have to be because they exceed expectations the first time. I work for the country's largest insurance company so I am well ware of what it takes to provide exceptional customer service. RBM has it. Thanks for all you do. You have very happy customers!! More

I do not typically write a review of places I have worked with but in this case I am making an exception. I have had my car serviced several times at RMB of Atlanta North. It is a Mercedes dealer and while with but in this case I am making an exception. I have had my car serviced several times at RMB of Atlanta North. It is a Mercedes dealer and while I have an older Mercedes I had bought used, I was reluctant to have the service done at the dealer since I was under the impression that the staff might look at my car with less respect since it is older and bought used, and that the cost for service would be exorbitant. I have been happily mistaken on both counts. The people in the service department are delightful and so accommodating. The first time I took in the car, it was for a minor recall issue. The cost to me was zero and they did the work quickly, accommodating my schedule easily, little waiting for assistance and even washed the car when they were done. After that experience I decided to try out their regular service. Again, the people were so nice and everything was done quickly and efficiently. While any car service has gotten expensive, I was pleased that it was not in any way unreasonable and was so easy to have things done and done well that I could not have asked for more. I was even provided a complimentary vehicle to drive while my car was in overnight for service. Given the experience I have had I have been back and will continue to use this company for my car servicing and repair. Much thanks is deserved by Steve Byrd, my service advisor, and all the other people involved in the care of my car. Susan Stainback More

I rated everything a "5" (all "great") because of the following: (1) I liked the estimated quotes for both parts and labor received before I made an appointment for services; (2) "great") because of the following: (1) I liked the estimated quotes for both parts and labor received before I made an appointment for services; (2) I liked the concept of an appointment time that was honored by Mr. Byrd; (3) I liked the ready reception and directions provided by the young man who showed me exactly where to park for services needed; (4) I liked the clean, uncluttered, orderly waiting room and the "creature comforts" (coffee, water, snacks, etc.) available; (5) I liked the point-by-point reports from Mr. Byrd regarding how things were progressing for my services; (6) I liked the general "spirit of friendliness" exemplified by the staff - even those with whom I had no direct business; and, (7) I liked the "staying within quoted range" final costs for services. More

This is not the first time I have visited RBM North. They have serviced my car on several occasions over the past year or so. I am considering purchasing a used car from them within the next 5-6 months They have serviced my car on several occasions over the past year or so. I am considering purchasing a used car from them within the next 5-6 months. Each time I am there, they treat me fair, and with exceptional customer service. Joe Neeley, my service advisor is the best (friendly, always jovial) and is always willing to do what's necessary to resolve the situation. If I can only get him to give me that new 2012 S550 AMG63....LOL More

I picked up a nail in one of my tires and had a slow leak. I brought it to RBM North because of my previous service experience and that is where I had purchased the tires. Steve Byrd, my service advise leak. I brought it to RBM North because of my previous service experience and that is where I had purchased the tires. Steve Byrd, my service adviser, said he would contact the tire company to see what they could do and would call me. He was able to get me a loner vehicle and I was able to go on to work. When he called to inform me that the tire would be replaced and my only cost would be for mounting and balancing I was more than pleased. Steve also told me that he would have the service department check the other tires for wear and determine if my alignment was out. He called me later in the afternoon to let me know that the car was ready for pick up and what my cost would be. I feel that the communication and concern that Steve had with my situation was beyond expectations and I would recommend RBM North and Steve Byre to anyone that has a Mercedes and needs service. They will be very pleased. More

To whom this may concern: I wanted to let your corporation know that I have never been so impressed with a services organization until I met yours. Dan Berry and Team have provided my wife and I t corporation know that I have never been so impressed with a services organization until I met yours. Dan Berry and Team have provided my wife and I the most professional courtesy and service that one could expect. Dan has gone above what I would expect but as he would say, "That is the Mercedes Way"! Whether you are having a scheduled service appointment or an unexpected service issue, RBM of Atlanta-North is there for you and your family. From the time I drop off and pick up my vehicle, I have always been greeted by the most courtesous staff. You are building a very loyal client base and I will be gladly to recommend RBM of Atlanta-North....again, just a quick note to let you know how impressed I am with your dealiership. Thanking everyone in advance! Jeff, Milton, Georgia More