RBM of Alpharetta - Service Center

No help at all Misinformation and total apathy . Locked a key in the trunk of a car and provided a “ guess ‘ on the right answer which was incorrect . Followed up wi Misinformation and total apathy . Locked a key in the trunk of a car and provided a “ guess ‘ on the right answer which was incorrect . Followed up with another wrong answer . Called another dealership that was totally helpful . Not my first bad experience with RBM . More

Superior Sales, service and financing Pam Banda and her team (Litzy and Tom) made buying my E300 Mercedes acomplete breeze. Keep up the excellent service. I loved working with you. Marie Pam Banda and her team (Litzy and Tom) made buying my E300 Mercedes acomplete breeze. Keep up the excellent service. I loved working with you. Marie L. More

Over charged for no work I had some work done on my car by the Merced’es Benz in East Cobb & Mahlones European Imports. I still was smelling gas, so I took it here. Steve in t I had some work done on my car by the Merced’es Benz in East Cobb & Mahlones European Imports. I still was smelling gas, so I took it here. Steve in the service department charged me $142 for a visual inspection & $59 to put gas tank on full. He said no leak pick up the car. I asked why the charge $142 for a visual inspection he said he needed to pay the technichican for looking at it. I was applaud! I then asked if he could just knock off this fee if I had him to put on crank shaft censor. He explained it would be another diagnostic fee plus parts labor & possible other fees. I’m so done with Mercedes Benz of Alpharetta! I drove an hour to pick up my car and it stopped on me outside the dealship! I’m done & im dissatisfied. I spoke with the service manager he confirmed it was driven 4 miles while in their care, and the fumes maybe residual from the fuel tank replacement that had been done. I told him my grand baby rides in my back seat. He said come back should any concerns arise😡. Obviously he wasn’t listen to me either...Mercedes Benz Dealers need to do better. More

They don’t even answer the phone - call them. This dealership is a joke. They don’t answer the phones. They don’t return your calls. I highly recommend find another dealership to deal with. You’ve This dealership is a joke. They don’t answer the phones. They don’t return your calls. I highly recommend find another dealership to deal with. You’ve been warned, good luck. More

Excellent Service JayHarward leads a team of fantastic service personnel. We have known Jay for several years and find him very thorough and professional in every way. JayHarward leads a team of fantastic service personnel. We have known Jay for several years and find him very thorough and professional in every way. More

Recent Service Once again I have had a truly outstanding experience with the service department. I cannot say enough good things about this dealership and recommend Once again I have had a truly outstanding experience with the service department. I cannot say enough good things about this dealership and recommend it highly. More

Service Mr Harward was an excellent service agent Pleasure to do business with and would go back again Xxx xxx xxx XX xxx XX xxx xx Mr Harward was an excellent service agent Pleasure to do business with and would go back again Xxx xxx xxx XX xxx XX xxx xx More

Service The very best. Jay is the best service manager I have dealt with. Very diligent in his responsibility. I would recommend Jay and Mercedes Benz as t The very best. Jay is the best service manager I have dealt with. Very diligent in his responsibility. I would recommend Jay and Mercedes Benz as the very best. More

Service Great place people are friendly. I loved the atmosphere. Great customer service. Will be back and recommend to others. Thank y'all. It was amazing Great place people are friendly. I loved the atmosphere. Great customer service. Will be back and recommend to others. Thank y'all. It was amazing More

Above and beyond expectations! I had a question about a 2015 GLK I recently purchased from a private seller regarding whether a navigation system could be installed. After being c I had a question about a 2015 GLK I recently purchased from a private seller regarding whether a navigation system could be installed. After being connected with Bill Peek, he spent quite a lot of time and effort finding the correct answer to my question. He even took the time to email me all the facts, quote, etc. That’s what I call going above and beyond the call of duty— especially since the car was purchased from a private seller. I’ve learned my lesson the hard way and will only buy cars from a reputable dealership from now on. Bill is an outstanding representative for RBM of Alpharetta. More