RBM of Alpharetta - Service Center

Horrible Experience When I purchased my car a month ago everything went perfect until I managed to hit a pothole and needed service (I didn’t want to go anywhere else bec When I purchased my car a month ago everything went perfect until I managed to hit a pothole and needed service (I didn’t want to go anywhere else because of my pleasant experience when purchasing). My service advisor just seemed not concerned at all with my case. I had to call a numerous amount of times to try to figure things out or even get in touch. Considering I’ve never had to get my insurance involved I was a little lost and my advisor made me feel so unimportant. When I picked up my car after RBM had it for a month and it was extremely dirty. And overall everything was just a stressful process, will definitely visit another Mercedes Benz Dealership. More

Excellent Service Igor provides excellent customer service! He understood our needs and went above and beyond to get us a great deal on our major repair! The entire s Igor provides excellent customer service! He understood our needs and went above and beyond to get us a great deal on our major repair! The entire staff at RBM of Alpharetta is extremely professional and friendly! Thank you for everything! A++++ More

Customer Service Thank you Andrei and RBM of Alpharetta for always giving me excellent customer service. Andrei in service possesses the ability to multitask while mak Thank you Andrei and RBM of Alpharetta for always giving me excellent customer service. Andrei in service possesses the ability to multitask while making each customer feel like they are the only one he is dealing with. I buy all of my cars from Kyle Edson at RBM of Alpharetta. More

BEST SERVICE EXPERIENCE EVER!! I cannot even begin to tell you how extremely pleased I am with the exceptional service I received from Service Advisor, Igor Markovic. Igor is the c I cannot even begin to tell you how extremely pleased I am with the exceptional service I received from Service Advisor, Igor Markovic. Igor is the commensurate professional and delivered the best service experience I have EVER had at RBM of Alpharetta in the almost 12 years I have been an RBM customer. His competence and knowledge enabled Igor to quickly and easily explain to me what needed to be done to my car and what items would be covered under warranty. Exceptional people like Igor keep me loyal to RBM of Alpharetta and loyal to the Mercedes-Benz brand. Thank you Igor!! More

Service Experience "Over the Top"--Kendall is #1 On the afternoon (Friday) before heading out of town, my wife tells me that a "headlight out" message appeared on her car's dash board. Thinking I wi On the afternoon (Friday) before heading out of town, my wife tells me that a "headlight out" message appeared on her car's dash board. Thinking I will not be able to get that fixed before our trip, I forgot that I have the best service advisor in the world at RBM of Alpharetta.....Kendall Parks. I called him and left a voice mail, and within 10 minutes he called me back. He said, "no problem", getting you on the road tomorrow morning with a good headlight will get done!!! C'mon in and track me down he said. Within one hour, Kendall had his guys do a full light inspection, found a couple of other potential suspected bulb issues and I was a VERY satisfied customer. There aren't enough stars to rate Kendall's performance and level of service. He is a real professional! PS I think Craig Beauchamp who leads this service team is outstanding! And expects that of his team. More

Service review S550 I don’t usually write reviews but ...Wow!! Thank you Igor Markovic !! You made me feel like the only car you had to work on was mine. You are an hon I don’t usually write reviews but ...Wow!! Thank you Igor Markovic !! You made me feel like the only car you had to work on was mine. You are an honest and caring advocate for your customers . Your knowledge, integrity and professionalism is a priceless asset for RBM and your customers reap the rewards of having YOU as their service advisor. !! More

Igor Markovic My Seevice advisor Mr. Igor was very helpful timely and friendly. Took personal care of getting my vehicle done. Walked me to the car such a fine My Seevice advisor Mr. Igor was very helpful timely and friendly. Took personal care of getting my vehicle done. Walked me to the car such a fine gentleman and great representative of RBM Alpharetta. Thank you Helmut More

Excellent service I drive 35 miles out of my way because of the superior service and attention that Igor Markovic provides to me. Best service advisor I have ever dealt I drive 35 miles out of my way because of the superior service and attention that Igor Markovic provides to me. Best service advisor I have ever dealt with. Great customer service and attention to details. This is very important to me. More

Service department is a ripoff Was not happy with RBM rep. Kendall who basically wasted my time while trying to pull a wool over my eyes. I’ve stuck with Mercedes because of their s Was not happy with RBM rep. Kendall who basically wasted my time while trying to pull a wool over my eyes. I’ve stuck with Mercedes because of their service level but it seems they’re no different than Ford when trying to gouge you with bull crap. First he tells me I need to leave my car for a week without even looking at it. I’d just brought it in due to a low battery that threw everything off. Then he tells me he will wash the car as a Mercedes standard (which never happened). He comes back to tell me he spoke with the tech and they will run a FREE diagnostic. He shows me the paperwork from the diagnostic that said everything showed faulty due to previous low voltage. Now that a new battery is in, they just need to clear the faults, then he comes back to tell me that they will need to keep the vehicle because none of the faults disappeared and then comes back to say some of them cleared. What the heck? After I say no, just give me my car back I’ll take it somewhere else, he says his techs were anxious to see where the problem was. Why would it take a week for that if they were looking at it now. On top of that there’s no loaner cars so I’m supposed to w8ng it on my own while my car sits there for a week and they feed me with some outrageous price. I’m too through with Mercedes at this point and this is my third one. I’ll consider BMW or Land Rover for my next vehicle. I had more productive things to do than constantly be lied to. More

Experienced Professionals I’ve visited RMB of Alpharetta couple if times and so far this is my favourite MB service center. My advisor Carl Denton has been extremely profession I’ve visited RMB of Alpharetta couple if times and so far this is my favourite MB service center. My advisor Carl Denton has been extremely professional and addressed all my concerns. He’s shown great knowledge of my vehicle model, specs and all it’s options and features. Communication was always prompt and all promises kept. More