R.J. Burne Cadillac

I like the car I purchased, but it didn’t come without problems. I needed items fixed under the warranty. Other items were not covered. I was forgot in the waiting room, while waiting for a ride to somewh problems. I needed items fixed under the warranty. Other items were not covered. I was forgot in the waiting room, while waiting for a ride to somewhere. It took 30 days to wait for a loaner vehicle. After I said a friend at Matt Burne Honda would lend me one, a loaner magically appeared. Not the kind of treatment you would expect as a Cadillac owner. I know how other dealers treat Cadillac owners. The woman behind the counter is not friendly in any way. I left a large personal item behind in the loaner car or the waiting area, but they say they can’t find it. They need to improve their customer service. More

Took my car in for service a couple weeks ago and was pleasantly surprised. Joey and the service group are always so wonderful to deal with. I only have my SRX serviced at RJ Burne and have a great e pleasantly surprised. Joey and the service group are always so wonderful to deal with. I only have my SRX serviced at RJ Burne and have a great experience every single time. When I arrived to pick up my vehicle it was parked out front and beautifully washed and sparkling clean. I can’t thank them enough for the superior treatment that I receive every time I take my car for service. Many thanks for always being such a great place have my car serviced. Marianne Piazza More

Before writing this, I read other reviews, half of which were quite negative, but I have to say my experience with my salesman, Dave Wert, was excellent. I was looking for a very specific SUV that had a ben were quite negative, but I have to say my experience with my salesman, Dave Wert, was excellent. I was looking for a very specific SUV that had a bench, second-row seat instead of captain's chairs, which seems to be quite uncommon. He went out of his way to find one for me, and had to go out to Ohio to get it. (I was initially looking at a different brand of car, but that salesman (Hyundai) wouldn't even bother checking to see if he could find what I was specifically looking for.) When the car came in, Dave explained the instrument panel to me, which--not being a tech person--was very daunting. I'm still learning about it because it is such a learning curve with all the technology, but if I have a question, I can just call Dave on his personal cell phone, and he'll walk me through things. Dave is very patient, kind, and even-tempered, and doesn't mind answering any question, no matter how trivial it is. He does not put any high pressure on the customer, but let's them make up their own mind. He made the buying experience a pleasant one, which says a lot. He goes out of his way to be helpful. I would highly recommend him to anyone. The reason we bought our car at Burne was because of Dave, and if and when we decide to get a different one I sure hope Dave is still there. He is a big asset to the company. I can't, however, speak to the service department yet, which seems to be where most of the negative reviews are coming from, as our car is only about 6 months old, and we will be scheduling our first maintenance appt. soon. More

I’ve owned my fair share of new and used vehicles, working with several different dealers over the years from Scranton, PA to Washington, DC. I’ve never been compelled to write a review for any, but f working with several different dealers over the years from Scranton, PA to Washington, DC. I’ve never been compelled to write a review for any, but for the amazing team at RJ Burne Cadillac – I’d do anything. Aside from the vast selection of beautiful Cadillacs, they always seem to have the best selection of pre-owned cars of all different makes. I recently purchased a 2018 Volvo CX-60 – my salesman, David Wert, was the most straight-forward, kind, and helpful person I’ve had the privilege to work with. He made it a point to research as much as he could about the Volvo – to ensure he was providing me accurate information on the vehicle. Working with the finance department was a breeze and I even had the chance to meet RJ, the owner – who again struck me as genuine and someone who really enjoyed working with people. I would expect nothing less from a Class A dealership, like RJ Burne Cadillac. And if you’re wondering about service after the sales – fear not, Eddie in the Service Department works closely with the sales team – I recently reached out to Dave, because my brakes and rotors were starting to wear down after just 10,000 miles since I bought the car; most dealerships might cut you a deal, but overall, the cost to replace this would be on you. Well, these guys scheduled me the next day, and because this happened within 6 months of buying the Volvo – they are replacing all the brakes and rotors free! This is a hefty cost to eat-up and I couldn’t be more appreciative! They also have great relationships with all the other major dealerships in the area – which comes in handy if you’re getting work done at their service department on a vehicle other than a Cadillac. In short, this auto group takes care of their own like family! They are more interested in the long-term relationship, than a quick sale. More

Called to buy a new Cadillac. Had the unfortunate experience of speaking with Mark. He asked me what I was looking for, which I advised him of. I explained I had a trade with some positive equity tha experience of speaking with Mark. He asked me what I was looking for, which I advised him of. I explained I had a trade with some positive equity that I might want to trade in. Mark immediately asked me “ well who told you that you have positive equity?”. I explained based on KBB, Edmunds, and other dealerships offers, which I had been negotiating with. He then responded “how do you know what your payoff is?”. I said because I have it in front of me. At this point I told him forget it. He clearly didn’t even want to sell me an suv. The guy was a complete jerk and didn’t even ask me to bring my car in or what the car was. I ended up buying from A different Cadillac dealer. More

Always treated me fair I’m reading the negative reviews here and I must say I’m surprised. I bought my last two Cadillacs from Burne and was always treated fairly. In fact o I’m reading the negative reviews here and I must say I’m surprised. I bought my last two Cadillacs from Burne and was always treated fairly. In fact one time I had trouble programming my garage door to the Caddy and Ed, service manager, drove 7 miles to my home and spent some time with it and got it. Another time I got in my XTS in the garage and the battery was totally dead. It was still under warranty but again Ed drove to my home and installed it and programmed it. I’m do for another Caddy and will definitely do business there again More

they do NOT back what they sell! i bought a 2012 cts from this dealership. within 50 days 1,700 miles, the front wheel bearing went. i called the dealership and was told "sorry the wa i bought a 2012 cts from this dealership. within 50 days 1,700 miles, the front wheel bearing went. i called the dealership and was told "sorry the warranty ran out after 30 days" my mechanic estimated a $400.-$450. repair. i really didn't think this was fair of r j burne not to offer something! i asked if i paid for the parts, would they do the labor free? NO was their answer! this is NOT a way to keep future customers, get referrals, or to be just plain FAIR to your customers! this is worse treatment than buying from a temporary corner lot somewhere! BEWARE THIS DEALERSHIP! THEY WANT YOUR MONEY AND THAT'S ALL!! More

Better than family I just spent a few hours with this team and they made sure that I got the best price on my trade in and my new purchase. The car I bought from them i I just spent a few hours with this team and they made sure that I got the best price on my trade in and my new purchase. The car I bought from them is shear luxury. Thank you Pete and RJ for taking such good care of me. I will be buying from them again More

Service Department In general I have not been impressed by the service at this dealership but the last visit was by far the worst. Brought my Cadillac in for an AM appo In general I have not been impressed by the service at this dealership but the last visit was by far the worst. Brought my Cadillac in for an AM appointment and left it there. Mid way through the afternoon I had not heard anything so attempted to call - no answer. Tried calling several other times and left messages. No call back. At 6:30 that evening I found a ride home from my office. The following morning I received a call that my car was ready. After waiting to pick up my keys and check out, I very gently explained that I was disappointed in the service and why and was given a response by the girl that it was just so crazy there and she was the only one there and had no time to call. Turns out all they did was clear some codes, top off fluids and a 3 mile test drive. I don't believe the suspension (the issue) was looked at, nor the exhaust system as I had requested. Needless to say, I will not return. Disappointing at best. More

2012 CTS Sedan William Hughes is an exceptional Business Manager for R. J. Burne in Scranton PA. William researched several vehicles for me and did an extensive ser William Hughes is an exceptional Business Manager for R. J. Burne in Scranton PA. William researched several vehicles for me and did an extensive service and owner history on each car. Not many dealers are willing to put that much time into a potential sale. William is also very personable and takes the time to listen to your specific needs. William make R.J. Burne a premier customer focused dealership. More