R.C. Lacy Ford Lincoln Subaru

This review of customer service may be seen as ridiculous to a company COE or dealership owner, but in a world where customer service can be at best rude, rushed, and insincere, my experience at Lacey should to a company COE or dealership owner, but in a world where customer service can be at best rude, rushed, and insincere, my experience at Lacey should be found everywhere and set an example. On a Sunday morning I went to look at a Subaru and did not even know that the dealership was open. From the very moment that I answered Matt Devlin's question of "may I help you" with a "yes. I am interested in a Subaru Forrester" he went to work for me and never stopped until I had the car I wanted. Matt is a genuine person that works to sell cars, but he also cares about the person that he is selling the car to. His disposition, cheerful, and friendly demeanor was very inviting and made me want to deal with only him. Matt never pressured me, listened to my banter and to my purchase concerns and took me in the right direction, with knowledgeable ease of the cars and put me into what I wanted. While I waited one day for him to find my car he kept in contact with me and made sure he was doing the right thing. At the signing, when I picked up the car I spent 2 hours there talking and learning about the car and had his undivided attention. That may seem like along time but I needed the instruction and he just did it. The other employees there laughed with us and became involved as they were able as I can be quite animated and verbose. Matt not only sold me my new car, but while there I felt a low blood sugar event coming on and when I asked if there was a snack machine and told him what was going on --he gave me his dinner that he had brought from home and made sure I was okay. As I ate we talked about the handmade Rosary that my son had knotted many years ago and the veterans flower that I brought to put in the car. I recently lost my father and told him about his funeral and as Matt and I signed papers and talked, he listened so intently that he became visibly emotional with my story and grief. Matt Devlin is a great person, who does his job so well yet never loses his heart or personality. I left that showroom to get in my new car and those that were not busy came over to wish me well and either shake my hand or give me a hug. This relationship with a car dealership will long stand in my memory and I would recommend Matt Devlin to anyone. If only there were more Matt's. Thank you for this opportunity. More

We had no intentions of purchasing a vehicle that day we stopped in to this dealership. We were there to get prices and then go home and make sure it was what we wanted. After test driving 2 vehicles, hea stopped in to this dealership. We were there to get prices and then go home and make sure it was what we wanted. After test driving 2 vehicles, hearing the trade price for our car and the price of the new car, we were sold. Bret was not a pushy salesman which is what we like. We don't like feeling that we are being pushed into a decision. The dealership in general has a very positive vibe about it. We were very comfortable in our decision to purchase right then and there, it felt right. We were introduced to the Service Manager and were able to ask questions about the service department since we have never been in this dealership before. We have recommended R. C. Lacey to friends and relatives alike and will keep recommending them. To top it off we love the car. We have always been 100% Chevy drivers, but no more:) More

Because everyone at the dealership has always taken time to be very helpful, kind and considerate. I enjoy doing business with people that show that they care and value your business. (and it's not just tak to be very helpful, kind and considerate. I enjoy doing business with people that show that they care and value your business. (and it's not just taken for granted that you will come back). I leased a 2012 Ford Escape from Lacy 2 years ago, that I was never happy with. Everyone there tried to accomadate me as much as they could, between sevicing it and then getting me into a car now...... that I love !!!!! Jane Clow More

It was a pleasure doing business with R C Lacy and our salesperson Jared. He was friendly and knowledgable about the vehicle we wanted to purchase and has continued to be helpful when needed, through fol salesperson Jared. He was friendly and knowledgable about the vehicle we wanted to purchase and has continued to be helpful when needed, through follow up phone calls. We never once felt pressured to buy or felt we weren't getting the best deal possible. All in all we had a great experience buying our new car and won't hesitate to go back or recommend the dealership to others. John & Cathy Mattice More

Excellent quality service received during my visit to trade in and purchase another used vehicle. Honest and caring sales team and very thorough when giving details on every vehicle. Excellent dealership trade in and purchase another used vehicle. Honest and caring sales team and very thorough when giving details on every vehicle. Excellent dealership, definitely recommend it to others. More

Bret and Jimmy are extremely friendly and warm. I felt very relaxed, it was a warm enviroment. Bret was very informative and willing to go out of his way to make us feel completely satisfied. I will ref very relaxed, it was a warm enviroment. Bret was very informative and willing to go out of his way to make us feel completely satisfied. I will refer anyone looking for a vehicle to ask for Bret at Lacy Ford in Catskill NY. Transaction and paper work also handeled very professional, informative and easy. I have bought many new cars and this has been the best experience yet. Thank You, Bret and Jimmy I love my new Flex. More

I actually just went to them on a whim; I was very pleasantly surprised at how fast and easy the process was. The staff were very pleasant and beyond helpful and informative. Greg even test drove the pleasantly surprised at how fast and easy the process was. The staff were very pleasant and beyond helpful and informative. Greg even test drove the car since I have a phobia about pre-driving a vehicle. LOL in 30+ years I have never test driven a new car I have purchased. I love my new car and thankfully have not had to use service as yet!!!! More

We bought a 2014 Subaru Forester Premium from Bret at Lacy Subaru. He able to give us the best price out of the four dealerships in the area. When a delay occurred with the dealership receiving the MSO Lacy Subaru. He able to give us the best price out of the four dealerships in the area. When a delay occurred with the dealership receiving the MSO, Bret offered to deliver the car to us to save us from having to drive back to the dealership (which was the furthest away of the four). It was a pleasure purchasing our car from this dealership and we would do business with them again. More

Great salesmanship; not pushy! Jared was knowledgeable, helpful, and patient. At times he couldn't be with us; however, Jared always made sure we had direct assistance from a co-worker. He was prompt and a helpful, and patient. At times he couldn't be with us; however, Jared always made sure we had direct assistance from a co-worker. He was prompt and attentive. More

The entire sales experience was positive. Making the deal was very straightforward, honest and above board. Chris bent over backward to make sure we understood the entire process. He also went out of deal was very straightforward, honest and above board. Chris bent over backward to make sure we understood the entire process. He also went out of his way to deliver the car to our home and explained all of the bells and whistles on the car, of which there were many since we ordered all of the available options. We went to Lacy because it was recommended by someone we knew who had an equally positive experience. More