Quirk Works Subaru

Horrible Experience! My experience there was exactly why many people hate going to car dealerships. The people that I met there were friendly but they were very pushy and My experience there was exactly why many people hate going to car dealerships. The people that I met there were friendly but they were very pushy and aggressive to the point that it was uncomfortable. I had an appointment set up with Tim Long to look at a particular car. When I arrived someone else, Jonathan Theodat, came out to my car as I was getting out. I told him that I had an appointment with Tim, he said that he would let Tim know and in the mean time he would help me to get started. Jonathan, although he was very nice, was quite pushy in trying to make a sale. He asked several times if I would make a purchase that day, even though I told him from the beginning that I was gathering information and pricing and would return in 2 days with my husband if the price was right. He and his boss told me that the price they were offering would only be good that day and kept trying to push me into the sale. They even said that I could call my husband and that's what cell phones are for. I again told them that he was unavailable and that I would not be signing any papers that day. They told me many times about how they sell a lot of cars and are a volume dealership, I'm guessing that was an attempt to make me think their prices were lower. That day I visited 2 other dealerships that were much more welcoming and less aggressive and they also offered better prices from the start. I was there for about an hour and a half, no one ever got Tim for me, so I didn't even meet the person I had an appointment with, and they also did not have the car available that I was told was there. I sent Jonathan an email that evening telling him why I did not call to accept their offer and to provide feedback to him about their sales approach. I wanted to let him know that it made me feel uncomfortable and that because of the way they treated me and the transparency of just wanting to get another sale I would not do business with them. I wanted to provide feedback to help him for the future so she would be aware of how his approach affects the customer and to let him know that he is losing sales because of it. I did not hear back by email. 3 days later I received a phone call from Jonathan asking if I already made a car purchase. I was in the midst of making a deal at another dealership. He offered to beat the price by $300. I declined, saying that although I appreciated the offer, I was not comfortable with the way they treated me from the beginning. I asked if he got my email and he said that he hadn't checked his email in several days, so I shared with him the same information and feedback over the phone. Instead of apologizing for and gracefully accepting the feedback, he said to me that it's not a big deal that he didn't get the sale. He said that the car business has been the same for over 20 years and people still have to buy cars and they will still make their sales. He said that they didn't even give me the "hard push" and that it was an easy push and even though I wasn't going to buy my car there that losing that sale is not something they would cry over. I told him that the other dealerships were more respectful and provided better prices from the outset. I was very clear in that I was trying to help him learn from this interaction for the future; however, he was not interested, was very defensive, and made it clear that he would not be changing his approach. Additionally in making my appointment to visit Quirk, I spoke with a woman on the phone who made the appointment for me the day before I visited. She then called me that morning to confirm that I would be coming. When I arrived, I met her in person, and she asked if my husband was coming, to which I told her that he was not and never planned to go that day. About an hour or so after I left the dealership I received another phone call from the same woman asking if I was planning to go over there. I told her that I had just been there and met her in person. She again asked me if my husband was supposed to be going over there too. ... It was all very strange and clear that they don't really care about customer service. They are more interested in getting people in the door and trying to sell to them immediately rather than listening to the customer. I would strongly discourage anyone from going to Quirk Subaru in Braintree for any purchase, based on my interactions there. Even in providing feedback to them, they were not interested. This is why I am submitting this review. I typically do not write reviews but I believe that other people should know this before they go so they can avoid it all together and have a better experience at another business. More

Liars Horrible dealership! They have no morals. They will quote you one price via email then when you arrive they'll throw in that you'll have to pay a $900 Horrible dealership! They have no morals. They will quote you one price via email then when you arrive they'll throw in that you'll have to pay a $900 destination fee (when the car is already at their dealership). They'll try and kick you out too if you attempt to approach their manager desk (wow, such important people!) and treat you like crap overall. The manager with glasses is particularly heinous.. It's such a mans club mentality in there, so you should especially stay away if you are a female! Not cool at all... they lost my potential business and hopefully many others! STAY FAR AWAY!!! More

Great Experience and Great Salesperson My experience with the sale was excellent. Hoeun was very professional and personable. It was the quickest car purchase I ever made. The service dep My experience with the sale was excellent. Hoeun was very professional and personable. It was the quickest car purchase I ever made. The service department staff are friendly and very good. I would recommend this dealership. More

Great day at Subaru! Hey everyone. I was at Subaru yesterday and had a really great experience! I'm a single girl and don't love the process of car buying from dealers but Hey everyone. I was at Subaru yesterday and had a really great experience! I'm a single girl and don't love the process of car buying from dealers but this one treated me very respectfully and didn't pressure me into anything I didn't want to do. I worked with Ryan M. who was awesome and great to be paired up with. He's very nice helpful and I would definitely recommend him and this dealership to anyone in the car buying business! Thanks :) More

Red carpet treatment from start to finish! Quickest car purchase of my life with top-notch service! No haggling and we left with a superstar deal! from start to finish! Quickest car purchase of my life with top-notch service! No haggling and we left with a superstar deal! More

Stereotypes can be true Quirk Subaru Braintree. Stereotypical bad car dealership. The ploy was very simple: they gave (by e-mail – thanks, Tim) a very low price for the Outba Quirk Subaru Braintree. Stereotypical bad car dealership. The ploy was very simple: they gave (by e-mail – thanks, Tim) a very low price for the Outback with the packages I wanted, and we came to look. In the few hours it took me to get there all cars in these configuration were miraculously sold (though next day still present in the inventory). So, the quoted price was no longer relevant, and they started to sell hard the more expensive version for a lot of money, way above reasonable pricing. They also low-balled our car (Kelley blue book - $ 5000, they offered $1000). The manager John Stevens ( if this is his real name), told us that waiting for the configuration we really wanted is not possible; ordering the car – not possible; the price quoted in writing was only in relation to the vehicle which was “sold”, and can’t be applied to any other similar vehicle. So – lying, cheating, stereotypical bad car dealers. Do yourself a favor – avoid Quirk at all costs. More

Very positive experience I came in to Quirk in Braintree to check out an Impreza I had seen on line and... I bought it. Wow. Everyone was extremely helpful, they listened to I came in to Quirk in Braintree to check out an Impreza I had seen on line and... I bought it. Wow. Everyone was extremely helpful, they listened to me and answered all my questions--and George gave me a great price. The whole process was pretty easy, and I am a satisfied customer. More

Great customer service. Had a great experience. Dealership worked well with us and I left happy. Andre was a great salesman and I love my new Forester!! he was patient and Had a great experience. Dealership worked well with us and I left happy. Andre was a great salesman and I love my new Forester!! he was patient and very attentive to my needs. We worked a deal and I am driving a 2016 brand new car that is safe and reliable. More

Satisfied Customer My wife and I recently bought a car from Quirk Auto in Braintree and we are very pleased with the result. We had been searching for a couple of weeks My wife and I recently bought a car from Quirk Auto in Braintree and we are very pleased with the result. We had been searching for a couple of weeks and had narrowed down what we were looking but we were hoping that we could buy a car in the neighborhood instead of venturing out to the maze of auto dealerships on the “auto mile”. When we came into Quirk, the sales person Jarrod Pomare, started off spending a good amount of time asking questions in a relaxed manner to find out what we were looking for. My wife and I had both done a lot of online research and Jarrod filled in additional information which an internet search often leaves out. It was only after Jarrod had a clear sense of what we wanted, did he present to us a couple of cars and ask us to take the cars for a test drive. Jarrod also gave my wife and I time alone after each drive to talk over our impressions. I am happy to say that we bought our car from Quirk and were able to do so by staying in the neighborhood. More

Patient and Accommodating Tom Sforza was very patient with us. We're not the easiest people in the world to deal with. But we liked his style and in the end, it was a great exp Tom Sforza was very patient with us. We're not the easiest people in the world to deal with. But we liked his style and in the end, it was a great experience of wheelin' and dealin'. There was a second gentleman who helped us out later during the paperwork process; we regretfully forget his name but he too was patient, funny, and helpful. More